TaxJar Reviews

User Rating

4.6/5 (Based on 174 Ratings)

Rating Distribution

Excellent
63.2%
Very Good
35.1%
Average
0%
Poor
1.1%
Terrible
0.6%

User Sentiments

Excellent Customer Support, Ease of Use, AutoFile Feature, Comprehensive Sales Tax Reporting

Integration Issues With Specific Platforms, Occasional Inaccuracies in Tax Calculations, Lack of Phone Support for Basic Plans, Limited Functionality for Non-Ecommerce Businesses

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Review Summary

TaxJar receives predominantly positive reviews across multiple platforms, earning an average rating of 4.7 out of 5 stars. Users praise its user-friendly interface, accurate tax calculations, and excellent customer support. Many reviewers mention that TaxJar has simplified their sales tax compliance processes, saving them time and reducing errors. Some users have experienced occasional technical glitches, but the majority of reviews indicate high satisfaction with the product's performance and reliability. Overall, TaxJar is highly recommended for businesses seeking a comprehensive and user-friendly sales tax solution.

Pros

Accurate Tax Calculations: TaxJar provides precise and reliable tax calculations, ensuring compliance with complex tax regulations.
Seamless Integration: TaxJar seamlessly integrates with ecommerce platforms and accounting software, streamlining tax management processes.
RealTime Updates: TaxJar promptly delivers realtime tax updates, keeping businesses informed of the latest regulations and ensuring accuracy.

Cons

Limited Customization Options: TaxJar may lack advanced customization features, potentially limiting the ability to tailor tax calculations to specific business needs.
Potential Compatibility Issues: Some users have reported compatibility issues with certain accounting software, leading to occasional integration challenges.
Occasional Technical Glitches: There have been isolated reports of technical glitches or outages, affecting the accessibility and functionality of the platform.

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Reviews

Elza

July 22, 2021 Source: Financesonline.com

I’ve had the best experience using TaxJar

PROS: It has a good support team that is very much willing to help us with our inquiries. It also has a good Auto-File feature.

CONS: It can lag when you first set-up states in Auto-File, but once you get it up, it runs smoothly.

Elza

July 22, 2021 Source: Financesonline.com

I've had the best experience using TaxJar

PROS & CONS

What are the best aspects of this product?

It has a good support team that is very much willing to help us with our inquiries. It also has a good Auto-File feature.

What aspects are problematic or could work better?

It can lag when you first set-up states in Auto-File, but once you get it up, it runs smoothly.

What specific problems in your company were solved by this product?

I was able to save time from filing electronically for each state. This is truly a great help for us.

Are you a current user of this product?

Yes

Llewellyn

July 21, 2021 Source: Financesonline.com

eCommerce sites will benefit greatly from this

PROS: We were able to save time and money. Hiring accountants can be costly, especially if we don't have the accounting knowledge to do it ourselves. TaxJar was able to help us with this. It is very easy to use and it automatically calculates our sales tax.

CONS: I hope there can be better integration between TaxJar and Amazon. Since California sends a paper letter with codes, it is quite confusing to enter it one by one. Though I understand that this is not TaxJar's fault, I would love it if they can find a way to make it easier for us.

Kamren

June 21, 2021 Source: Financesonline.com

The best tool I can find

PROS: Its user-friendly interface makes working easier for us. And if we encounter any issue, their customer support is always there to help us. They also have a good back feature.

CONS: Sales tax can be difficult for anyone. We encountered a bad set-up on one state and it was not detected readily. We hope TaxJar can improve that.

Clotilde

May 23, 2021 Source: Financesonline.com

Simple and on-point API

PROS: Their customer service is superb. We were able to integrate well with their AP because of their responsive team.

CONS: They should have phone support for their basic plan, so it can be an easier process for both their team and the client.

Gabriel Macedo

April 10, 2021 Source: Trustpilot.com

Great Product!

Great Product, used it for about 10 clients, works great!

Kip

March 12, 2021 Source: Financesonline.com

Awesome tool for an affordable price

PROS: From the onboarding to the implementation, TaxJar's team had been there to support us every step of the way. They were comprehensive and knowledgeable, making it easier for us to set-up the platform. The overall interface is also simple, making it easy to navigate.

CONS: We hope that there will be a Stripe subscription integration, so it'll be easier for us to plug-and-play.

Chief Swoverall O

September 9, 2020 Source: G2.com

"Making my sales tax life very easy"

What do you like best?

TaxJar was easy to set up, and I now don't have to worry about being compliant and paying sales tax in a timely manner.

What do you dislike?

There's nothing specific I dislike about TaxJar, but I think there is an opportunity for them to help advise/consult companies that need to obtain sales tax certificates in states where they have nexus.

What problems are you solving with the product? What benefits have you realized?

We're solving the problem of needing to pay sales tax compliant.

James V

September 2, 2020 Source: G2.com

"TaxJar saves time & money, gives peace of mind."

What do you like best?

The attentive, helpful customer support is great. In addition, the simple, intuitive web site is easy to understand and navigate. Clear documentation of the registration process in every state is invaluable!

What do you dislike?

I actually can't think of anything that's less than excellent.

What problems are you solving with the product? What benefits have you realized?

Our company sells all over the US and needs to collect sales tax in many states. The Autofile feature of TaxJar saves countless hours of tedious work and eliminates filing errors.

Dan V

August 27, 2020 Source: G2.com

"Automated our sales tax process"

What do you like best?

Great support. We had issues getting Automated filings to work for some states, and the TaxJar support team was able to pinpoint the issues (always at the states, not their software) .

What do you dislike?

Not all of the smaller Market Places we sell on are part of the system yet.

What problems are you solving with the product? What benefits have you realized?

Automated sales tax calculations on our web site, as well as 3rd party market place tax requirements and Marketplace Facilitator flagging so we don't pay tax when we don't have to.

TaxJar Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use TaxJar?

Review Summary

Pros

Cons

Elza

Elza

PROS & CONS

Llewellyn

Kamren

Clotilde

Gabriel Macedo

Kip

Chief Swoverall O

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

James V

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Dan V

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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