Talkwalker Reviews

Ability to use Boolean logic and easily create and export topics.

There is a limit to the number of mentions of topics.

Quickly be alerted of any high risk issues that may pop up in the media

I have been using Talkwalker for more than 3 years now. I like the depth the tool can go into bringing results. Even when a nano influencer or small media website mentions your brand, Talkwalker's web crawlers don't disappoint you and show you the results. In almost real-time.

The email alerts are a huge time saver too. I don't bother signing in unless it is necessary.

Nothing matters for time being. They redesign their dashboard and website recently and that's cool.

Keeping an eye on how healthy your brand's digital reputation it is. Monitoring your customer's reviews the bad and the good so you can use the good as testimonials and improve the services so you avoid future bad reviews.

The upsides of using Talkwalker include monitoring coverage in real-time, creating dashboards to track topics by a company or comparing them to competitors, the ability to arrange by engagement, reach, or date.

I don't see any downsides to Talkwalker.

I am using Talkwalker to back up recommendations to stakeholders with data, easily share trending topics and coverage reports on issues we are keeping an eye on.

It's truly feature-rich and provides the best of everything. It probably does have features you may not have realized that you needed. It's a Lambo, so many different options. If you have questions, the service provided is amazing.

It's an expensive car, or a space shuttle, it has so many features, you can get overwhelmed. It allows you to be overwhelmed, and you need to take time and learn about each option. Talkwalker has best in class support and training if you need it.

If you have the budget, please consider it. Other services are free, but not a great as this one.

We are listing to what others say about us in the business, and this does an amazing job of allowing us to understand that.

The tool is very flexible and comprehensive when it comes to social listening and crisis management. As the tool is so versatile, it does mean that you need to invest time in learning and getting used to it. However, once you have done that, you reap the benefits. The platform essentially responds to what you put into it so the more you time/effort you put into it, the more it gives you in return.

The dashboards, reports and alerts functionality have proved really useful, with the tool allowing us to set up and share the different reports with various stakeholders.

The customer support is excellent and my Customer Success Manager is very responsive.

Our company name is quite generic, so our topics pull through some irrelevant mentions that we have to manually sort through (either by adding to our exclusions list or by deleting the mention). The tool is not quite intuitive enough to pre-empt which mentions are not relevant by deleting the mentions alone.

Talkwalker is a comprehensive social listening tool and is fairly easy to use once you know how. The customer service support is also superb, with a Customer Success Manager always on hand to assist if needed.

Using the tool has meant we are able to monitor trends, observe patterns of behaviour online and respond to direct requests in a timely manner. This tool, used by our expert team, provides us with the opportunity to resolve issues much sooner and to proactively communicate messages where necessary.

The reporting and analytics. These features have really helped us keep track of where our brand is being talked about online.

It can be quite challenging to get to grips with if you are new to tools like this but the excellent customer service and training really helps.

It has really helped us to stay on track with discussions happening in relation to our brand and topics within the different departments. Particularly when undergoing PR crises and issues.