TalkDesk Reviews

Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also have high hopes for the reporting impovements they made over this last year.

I pull reports from this product weekly and I am concerned about maintaining data in the same format with the new changes... time will tell.

Before Talkdesk, we used network phones to manage our calls and now everything is in one place and I don't have to move through different data sources. At this time we have just made this our one stop location for all our calls.

The dashboard section is very user-friendly. The report section is getting few good updates to customize reports.

The forecast section has to be polished.

Schedule management, customized reports to track agents' performance (schedule completion, adherence, etc.), quality evaluation reports, and coaching.

The ability to see a month back of an agent's adherence in their schedule view.

As a manager, Talkdesk helps me to easily monitor the progress and effectiveness of our team's calls. The reporting in Talkdesk helps us to identify the average call length, number of dropped calls and better understand the guest journey through our phone system.

One of the challenges I had initially experienced with Talkdesk was the quality of the calls. However, once I looped in our internal IT team, they were able to make adjustments to my headset which solved the problem. It was likely user error!

One of the problems being solved by Talkdesk is the ability to call coach and hear calls in real-time. This helps to grow and develop salespeople over time. In addition, it helps us to better understand where they are struggling in their calls.

Como en el rol de mi equipo se usa diariamente, como TL puedo realizar integracion con nuestro crm, se puede realizar el seguimiento facilmente de las llamadas realizadas por cada agente e incluso revisar su tiempo al aire, poder escuhar posteriormente la grabacion de las llamadas para efectos de auditoria.

Que en este momento no puedo conectarme a la llamada en vivo.

Nos ayuda a optimizar los tiempos de marcado de los consultores, podemos generar facilmente la tipificacion de las llamadas realizadas y las mismas quedan registradas en nuestro crm el cual se encuentra integrado (Hubspot).

Talkdesk is a very easy & good interface to coordinate with team members and customers. The call quality is very good. Easy to call any number around the world. Easy functions & good graphical user interface. Very easy to operate. One thing to appreciate is that quick & prompt technical support.

Sometimes the incoming call ring is not audible on laptop.

Also faced one issue that software was corrupted & application was not opening. But with the help of Tech support that issue was resolved.

We can call customers quickly around the globe & coordination among team members is very easy. One can transfer calls to other agents easily. Overall efficiency is now improved.

ease of use, very easy to contact support

nothing for now, even the reports avec accessibles. System is not slow

Our call center is using it

The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number.

The only thing that needs to be fixed is that when we make a call, it should be refreshed automatically but we need to click on refresh to see the last calls we made on the tall desk.

It's a very good software and I personally love it among any other software. This is like one place with all the things you need for making calls and doing quality assurance.

At the talk desk, we are calling the partners to resolve their inquiries about our company products, I listen to the calls afterward and improve my personal skills of speaking to the partners.

Easy to connect and user friendly. Easy to download reports

Auto answer option should be available .

Easy to connect with international cx. No lag observed till date

talkdesk is very easy to use, also you can download in your phone.

sometimes there are some bags with callbar

I highly recommend to use talkdes

i can easily make calls wide the world

Easy to Pull data. I like using talkdesk because I can find the data I need quickly.

When I use Salesforce Talkdesk reports they take a long time to pull from.

We use talkdesk to understand how our customer experience team is doing.