Talkative Reviews

Talkative's easy to use interface make it easy to implement and train a team of agents quickly. Keeping an eye on interaction logs is swift and easy for admin staff as well. Getting our team onboarded to the service was quite painless.

Some of the extra services, such as co-browse, aren't quite as fleshed out or intuitive.

Talkative is providing our company with live chat services as as well as some other powerful features.

Besides the fact that the product is continuously in development and it has a lot of useful features, the support that you get is really great, quick response times with SME. Especially compared to other companies the support is really outstanding.

I haven't found any disturbing things yet, but sometimes it takes a while before you're 100% used to the endless configuration possibilities and where to find them.

We were looking for a Live Chat tool that also works on the Salesforce Platform. Talkative does that for a fraction of the price and with much more possibilities and features.

Flexibility and support - powerful platform

Some set up can be complex, but the team are there to support all the way

Wanted to create a true omnichannel experience across our locations.

An incredible platform that is highly versatile and a dynamic team that is always coming up with new ideas!

The biggest downside I have found with Talkative is that I did not find them sooner; they are amazing!

Talkative provides a digital connection with a human touchpoint- the best platform out there! We interviewed dozens of companies, and none even came close to Talkative.

Talkative is a very powerful and flexible platform that really 'fits' your business needs. Moreover, the customer support/success teams are outstanding, super helpful, available, and willing to make you succeed with their solution. They embody and truly live the concept of customer obsession

Every time we needed their help to understand, improve and tweak the configurations, the whole team was available through email and very productive calls

Special thanks to Seb, Rudy, and Stephen for all the attention and guidance!

So far, the whole experience has been very productive and positive. At this time we don't have negative points to highlight, which is something remarkable to say the least

Talkative is helping Soul Trade Marketing to develop and deliver a powerful and delightful experience for prospective users willing to get in touch with the brands they love

Customer service! They always go the extra mile to ensure that the product meets our needs. I have worked with them at two separate organizations, and met with several team members and every interaction has been amazing.

The product meets the unique needs of our service perfectly, and when there are elements we are interested in adding they go the extra mile to explore new adaptions.

Nothing. I have nothing but positive things to say about this company.

Talkative allows us to provide an anonymous self-help live chat service to individuals who are seeking help but do not feel able to call the helpline. This chat service receives positive feedback from clients and staff and allows people to access the help that they need.

I can't say enough about the Talkative team! They were great to work with during our implementation and have been extremely responsive post-launch. From an agent point of view, the Talkative tool is very easy to use and the integration into Salesforce is excellent. For administrators, the Engage platform is very flexible and enables a ton of customizations of the end user experience. Reporting in the Engage platform itself is rudimentary, but you have access to all the data you need in Salesforce and connecting to it through a tool like PowerBI was easy.

The tools for contact center supervisors are limited right now, so real time management isn't easy yet, but I know Talkative has improvements planned and in their roadmap.

Talkative enables us to offer our customers support through whatever channel they prefer. The co-browsing capabilities for supporing our app are a huge selling point, and the integration into Salesforce exposes all kinds of efficiency and scalability options for us.

Talkative is an excellent product and key component of a digital transformation strategy, but it's the people at Talkative that truly differentiate the solution from anything else on the market. You won't find a better team that not only possesses the right mix of technical resources and capabilities, but are also more than willing to go the extra mile to deliver the best possible solution for the customer.

I wish we would have chosen Talkative sooner.

If you're considering Talkative, my advice is to ensure that you give them a fair chance to showcase what they can do. I suspect that our business requirements were as custom as it gets to meet our needs operationally and digitally. Talkative was more than up to the challenge to customize the solution to work for our business, and graciously accommodated our many changes and tweaks along the way.

We needed deeper integration to our Mitel phone system for a true omni-channel experience and consolidated reporting. We also wanted a more consistent and intuitive chat experience across all our digital channels. Talkative not only delivered on everything we set out to accomplish, but has quickly become a trusted partner that helps us think more strategically about delivering the best digital experience to our more than 120k members. If you are tired of dealing with antiquated development shops that take weeks and months to deliver enhancements, you will undoubtedly find the speed and agility of Talkative to be refreshing. While the products themselves are best of breed, it's the people at Talkative that really differentiate the solution. Having worked in IT for nearly 20 years, I can honestly say that Talkative has been one of the best partners I have had the pleasure of working with over the span of my career. Felix and the team at Talkative were professional and beyond accomodating at every turn to ensure that we were fully satisfied with the end result. Do yourself a favor and choose Talkative if you're searching for a strategic partner and superior chat experience that will differentiate your brand.

Talkative has been a great partner to work with. They have provided a customized solution to meet our business needs and ensure seamless integration with our customers. We have implemented a hybrid video and chat solution with Mitel Contact Center Solution for our travel business. Overall, excellent product and highly recommended.

There is no dislike at this time with the product or support

Excellent product and a great team to work with.

Provide a better customer experience interacting with our agents.

The software is flexible, user-friendly, and a joy to use. Flexibility is vital for me, and I have made it look how I want on our website and configured it perfectly for the activity we receive on our website. The Support we received in terms of Training and usability was superb.

There are none that I can think of at this time.

Make time to understand the product and all of its features, I am sure it will have something to suit any of your business needs within reason.

We have widened our ability to interact with customers and current clients on a platform best suited for a modern setting. More and more people prefer live chat services to other forms of contact. This solution solves that!