Symantec ServiceDesk Reviews

ServiceDesk offers fast introduce and arrangement through a wizard-driven UI and coordinates straightforwardly with IT Management Suite to lessen administration interferences, quicken administration reclamations, right fundamental issues and diminish personal time sparing significant IT assets and costs. Symantec Service Desk’s concern the board module empowers clients to track and resolve issue occurrences. In addition, the product sets comparative occurrences together to separate the main driver. Its change the executives’ module permits clients to normalize change measures in the association and relieve their impacts on administrations. I have utilized Symantec at a few areas as of now, it is truly simple to explore through. Security codes are very much planned. Accreditation IDs are made securely and mindfully. At the point when required you can made more than one IDs, you cannot be sure whether you need a backup or on the off chance that you need to occupations as I do, this can truly help. Great security and simple to utilize. The review Monkey combination was very useful too, it is amazingly easy to understand and fits into our organization's business model.Excelent programming to supervisor the organization and secure all the machines. The interface is extremely simple to utilize and the program make them train for the clients to configure the entire product. Symantec is extraordinary for scrambling gadgets.

The set up utilized where I utilized it was with a prophet back-end. I was moderate, such a large number of screens to close a ticket. I do not care for doling out to gathering; at that point take proprietorship on ticket and working and shutting ticket. Text was excessively little. Interface was excessively occupied for end-user. If you erase the application on your smartphone, it gets more earnestly to enter your past certification ID.

Great security and easy to use. Good Customer Care, highly recommended.

Great security and easy to use. The survey Monkey integration was super helpful too,

The logo and the color scheme are outdated

IT Helpdesk

It is extremely user-friendly and fits into our company's business model.

When my IT team doesn't respond quick enough to my help desk tickets :)

A great product with full support! highly recommend!

It allows an automated workflow. Sometimes my ticket will be sitting untouched for a couple weeks.

I've used Symantec at several locations already, it's really easy to navigate through. Security codes are well timed. Credential IDs are created safely and responsibly. When needed you can created more than one IDs, you never know if you need a back up or if you have to jobs like I do, this can really help.

If you delete the app on your phone, it get's harder to enter your previous credential ID. I wished if have to switch phones, my Symantec app will carry over all my info back intro my new phone. I mean I do this rarely, that is switch phones, but not really a big deal.

It might a hassle to replace the app onto a new phone, so be mindful that you might have to reset the app and credential ID. however you have a strong and reliable team looking out for you.

Staying safe and keeping my employees safe. What else can you ask for. I've talked with customer help several times about IDs, they were really helpful and were able to answer all of my questions. I trust Symantec and I think it's reliable and it gets the job done!

Balancing access and protection and user friendliness

Nothing to dislike on this application honestly

Protecting my hardware and system

Symantec is my all the favorite brand. All the services provided by this are at its best. Overall i liked the product.

As of now I haven't come across any cons.

saving valuable IT resources and expenses.

It reduces service interruptions, accelerate service restorations, correct systemic issues and reduce downtime.

Excelent software to manager the company and protect all the machines. The interface is very easy to use and the program have some training for the users to configurate all the software.

The Symantec ServiceDesk require strong knowledges and high performance memories in the machine and in the service to use 100% the program.

The recommendation of this program is for all companies in the market that monitors the status of the services and would like to be protect by malwares on the system.

This software have many benefits like monitor all services and send reports when has a attendence of invasion, manage the system and give a full report.

Symantec ServiceDesk is a complete IT service management (ITSM) system that offers several benefits to businesses looking to optimize their IT procedures. The platform facilitates the centralized management of IT services, incidents, problems, modifications, and releases, hence increasing efficiency and collaboration among IT teams. Automation and workflow features enable firms to automate mundane processes and consistently adhere to ITIL recommended practices. Symantec ServiceDesk excels at incident and problem management, enabling structured issue resolution, while its change management features enable for controlled planning, implementation, and tracking of IT infrastructure changes. Self-service portals enable end users to log and monitor concerns independently, access knowledge articles, and locate answers, resulting in faster problem resolution and higher customer satisfaction. The system's focus on knowledge management encourages the generation and dissemination of knowledge articles.

Improved performance monitoring and decision-making are aided by service level management, reporting tools, and analytics. Symantec ServiceDesk also allows for easy connection with other IT tools and systems, ensuring that IT operations are holistic. Furthermore, the platform prioritizes security and compliance features, which is consistent with Symantec's reputation for providing comprehensive cybersecurity solutions. Overall, Symantec ServiceDesk stands out as a full ITSM solution designed to improve organizational operational efficiency, cooperation, and user pleasure.

Symantec ServiceDesk addresses key ITSM challenges by enhancing collaboration, empowering users through self-service, streamlining processes, providing insightful analytics, fostering knowledge management, facilitating integration, and ensuring security and compliance. The net result is a more efficient, responsive, and secure IT environment, which improves overall organizational performance.

Self-Service Portal: Users can log issues and requests through a self-service portal, reducing the burden on IT staff.

Cost: The pricing of service management software can be a concern for smaller organizations or those on a tight budget, as some users may find it expensive

Knowledge Management: It often includes a knowledge base where IT teams can document solutions to common issues. This knowledge sharing improves efficiency and empowers users to resolve issues independently.

good software to manager the company and protect all the systems.It provides some training to user so that they can make setup configuration.

In the Symantec ServiceDesk the best module is workflow, that gives us powerful opportunities to create business processes.

The system implementation must be done by a specialized partner to make the system work very well.

Yes I recommend to others.

Lots of options and functionality, which can be accessed very easily. Customer Support is also very good.