SweetHawk Reviews

SweetHawk does everything that Zendesk doesn't. SweetHawk handles lists and approvals and it helps us run our IT effectlvly.

If you turn off SweetHawk or let the trial expire it can break your ZenDesk.

ZenDesk does not do checklists or approvals. SweetHawk fills in the gaps in ZenDesk.

First, I like that implementing SweetHawk is easy and it comes with lots of helpful features

The software integrates seamlessly with other tools such as Zendesk and makes boosting business productivity easy

Using it is straightforward and it is cost effective making it ideal for business use.

With SweetHawk, there has been nothing to complain about and it is very useful.

Even though it is not the user friendly their customer support team is incredibly helpful. The notifications can get a bit overwhelming. Overall I dont have any complaints, about the integration.

The lack of instructions lor tutorias makes it difficult to fully utilize all its features. It shows potential, for automation.

With its user interface and powerful features it has significantly improved our workflow to provide customer assistance. Our company has experienced a rise, in customer contentment.

Not only do they already have just about everything you might need when working with Zendesk, but their team is also very receptive to feedback, and often make changes based on what their customers are saying.

Nothing really - only that they raise your expectations for applications and support that often other companies cannot match!

They have helped us integrate Google Calendar into Zendesk, allowing for the scheduling of ticket tasks and changes seamlessly. They have also given us functionality like Approvals on Zendesk tickets, Tasklists attached to tickets which includes sub tickets, and Recurring tickets.

We use 6 sweethawk apps and love them all but I personally use reminders the most as its helps me manage my customer support flow best

Not a lot. They work solidly and seem like they are a part of Zendesk

Sweethawk helps us keep on top of a busy volume of support tickets by giving us the additional tools to manage client expectations

.The automation makes it a great tool in zendesk

Configuration of the tool was a bit cumbersom

Automating preventative maintenance tasks for my team

Setup is not hard to learn, even if you're not very tech-savvy. And day-to-day use is very easy! We use SweetHawk Tasks and SweetHawk Reminders.

I would say I'm beginner-tech-savvy, but I haven't really had any complaints about the integration/software itself. We were able to get it set up to do what we needed it to do and so far have not run into any problems or significant glitches.

We use SweetHawk Tasks and SweetHawk Reminders within our Zendesk Support. They are both very valuable tools and integrating them has been seamless and problem-free. The products probably have even more potential than what we are using them for, but even for the very basic use we get out of them, they are great tools for us to help support our customers better.

SweetHawk is helping us to bring consistency and thoroughness to our processing of routine requests (via SweetHawk Tasks) and preventing requests that aren't immediately solvable from slipping through the cracks. Our Agents love and have come to depend on Reminders in particular.

I love the automation aspect. It saves time and brain toil

I don't think it is the easiest to use. I found it confusing to set up a ticket and to edit existing ones

SweetHawk is helping build automation in ZenDesk tickets.

.I am able to get notifed on tickets when being tagged

The notifications can get cluttered and not so effective

I am actually looking to step away from

Using the sweethawk field conditions app has allowed my team to triage information and label categorization sfor incoming support tickets. When tracking support inquiries back to root causes, this has been very helpful.

there has not been very much in terms of user documentation when first using their app indetegrations for zendesk. However, contacting the customer support team has been helpful to answer the questions necessary.

Sweethawks fiiel docnditions app has allowed my team to triage and assign support ticket sin Zendesk appropriate conditions that follow a logical format for categorization.