Survicate Reviews

The most helpful features about it are:

1. Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required.

2. Through Survicate you can automate feedback collection with recurring surveys for a constant stream of valuable insights.

3. You can use your own logo, brand colours and personalised messages to make each survey an extension of your brand.

Features I disliked about it are:

1. The dashboard is too complex and difficult to understand and know all the features and tools available in it.

2. Survicate can have a more dynamic component may allow the users to have the same survey replications while having it respond to various audiences.

3. Survicate lacks advanced functionality, doesn’t provide feedback forums or updates about new features to its users.

Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. What I like the most about this app is that Survicate offers plenty of customisation options where you can make your own surveys and translate your surveys and used advanced logic to create engaging custom question flows.

The main reason we decided to use Survicate and what we enjoy the most is how customizable the entire survey setup is. From choosing question types and disclaimers, editing the web page background, and adding our company logo, all the way to the actual integration step, Survicate goes above and beyond in terms of its user experience. The ability to create and send as many surveys as we want is also a huge plus and something we did not find with most of the other vendors we were considering.

Every time we have had any type issue, the Survicate team has been very quick to respond and remediate any problems that we were experiencing and has a very easy chat assistance feature.

The only item we did not cross off our list in a new survey partner with Survicate was the ability to make questions required to submit the survey. However, because of the way the surveys are set up (the survey isn't one page, it's a progress bar with an opportunity to submit each question one at a time), this setup worked for us anyway. At this time, we don't have any complaints.

Our issue was that we were using a native Salesforce tool for our surveys, and from a user experience perspective, it was horrible. Survicate allowed us to not only create a more user-friendly and aesthetically pleasing survey integrated into our emails via Salesforce but also provided much better insight into our responses with their data reporting and analytics page.

Provides a variety of categories to get customer reviews based on categories.

Provides capabilities for managing and organizing different sections of reviews.

Good tools are offered to developers.

It can sometimes be complex to manage based on the numerous options it provides.

Documentation is sometimes difficult to follow or implement as it has a lot of features.

Review capturing

Categories classification

Reviews segregation

More customer interaction

Increased engagement of customers with the business in question.

Survicate has a lot of customization for designing surveys; it is one of the most demanding survey designing platforms; it has a lot of survey templates for a beginner, and it premium plans offer way more customization options for a business survey and customer survey aspects

The thing I disliked about it is that it is a bit costly for a single user as compared to another survey maker in the market, and they should add more templates for their free plan so that a beginner can also design and publish surveys for their customers

Survicate solves a lot of problems. For example, it getting reviews regarding our products, their customer service surveys are great to get proper response from our customers, talking from a business point of views now I can ask my customers what they like in our products and also get feedback on what they want us to add in our product

Survicate is a customer feedback and survey platform that is designed to help businesses gather insights and feedback from their customers. Some users might appreciate Survicate for its user-friendly interface, customizable survey templates, robust analytics and reporting features, and integrations with other popular business software tools.

Some users might dislike certain aspects of Survicate, such as the cost of the platform for larger organizations or the limited range of question types and survey customization options in the basic plans. Additionally, some users might have concerns about the privacy and security of the data that is collected and stored through the platform.

Survicate is solving several problems for businesses and benefiting them in various ways. Some of the problems it solves include:

Gathering feedback and insights from customers, allowing businesses to make data-driven decisions and improve their products and services.

Providing a user-friendly interface and customizable survey templates, making it easy for businesses to create surveys that are tailored to their specific needs and target audience.

Offering robust analytics and reporting features, enabling businesses to easily interpret and act on the data that is collected through surveys.

Integrating with other popular business software tools, making it easy for businesses to manage their customer feedback data alongside other important data sources.

Overall, Survicate benefits businesses by providing a powerful platform for gathering customer feedback and insights that can inform decision-making and drive business growth.

I recently decided to use survicate over other platforms; here are some of the reasons why:

Incredibly easy-to-use interface. It is pretty much foolproof.

Competitive Pricing. Pricing is super flexible, and the team helps determine what plan works best for you.

Installation is relatively easy (like most other survey products), and documentation for implementation is relevant and concise.

Integrations are a life-saver. I enjoy having the ease of being able to integrate with the tools we have available. There are many integrations, much more than other survey products with a similar price range.

The Support team is incredibly responsive. I had a few calls with them before deciding to go ahead. It was constructive to understand the more complex capabilities that the tool has.

The CSS customiser is quite helpful in making our surveys adapt to the look and feel of the site and makes it look like an extension of our website instead of an imposed element that stands out. (It did required time from our devs to implement those changes)

Survicate Platform is constantly getting updates and new feature releases. The company is looking at ways of optimising its product ad improving customer experience. (Last week, there was a significant change in the UI, and it looks great!)

Workspaces are great. We manage multiple websites, and having different workspaces makes it simple to organise and target specific sites.

Feedback hub is great to bring in feedback from other sources, we use it for our App/Android Store.

Price-Value I can't think of (and couldn't find) a better alternative.

There has been a few suggestions I've made that could improve the product. The main one is to add more integrations to the "feedback button". We've made it work and are happy with it, but being able to customize how and what sort of data gets sent to Slack on each response would be a big plus (i.e. URL, Device, Browser).

It gives our users a platform to voice their concerns and ideas to us. They often let us know when something is not working correctly and help us find functionality issues and fix them. It brings all of our feedback into a single platform and alerts us when we receive feedback (sometimes, these can be time-sensitive).

Support experience. It was also quite easy and quick to start using Survicate for our project. Within a day we managed to set up a survey campaign and send it out to our customer group - and we did it on a free plan, since there are no major limitations.

It's not possible to export the data for free, but we're planning to upgrade soon, so it's not a big issue

It helps to start collecting the customer feedback quickly

It's simple and easy to use, while offering plenty of customization options so you can make a survey your own! Their customer service is extremely attentive and they are always looking for feedback.

I have no complaints so far! All the questions I've posed to the Survicate team have been thoroughly addressed and look forward to watching how these will continue to innovate their platform!

Survicate helps us reach our customers in the moment in a quick and easy way. We can customize the look and feel of the survey so it's noticeable but not disruptive to our customers.

It's really customizable. If you pay enough you can modify the CSS of the widget (web surveys). It has a great Google Sheets connection so you can export automatically your data there.

It's a little bit expensive compared to other tools. I don't like paying for responses. I would prefer paying on demand.

Getting feedback from your users. From email or on your website. We get valuable insights from our users, and we are able to ask on specific moments of the customer journey.

Support and customer service are definitely worth mentioning.

I also appreciate UI.

I have no major objections, the app works pretty well.

It is easy to set up and helps with getting feedback and doing research.

Most of my respondents were satisfied with that how the app works.