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SurveyMonkey Reviews

User Rating

4.3/5 (Based on 7,696 Ratings)

Rating Distribution

  • Excellent

    58.7%
  • Very Good

    26.5%
  • Average

    6%
  • Poor

    1.3%
  • Terrible

    7.6%

User Sentiments

Ease of Use, Intuitive Interface, Variety of Question Types, Comprehensive Data Analysis Tools

Misleading Pricing Structure, Limited Free Features, Aggressive Auto-Renewal Policy, Poor Customer Service

Do You Use SurveyMonkey?

Write a Review

Review Summary

Overall, users praise SurveyMonkey's user-friendly interface, ease of use, and wide range of features and question types. It is particularly valued for its ability to create and distribute surveys quickly and easily, making it popular among individuals, small businesses, and large enterprises alike. The platform's reporting and analytics capabilities are also well-received, providing valuable insights into survey results. However, some users have reported occasional glitches and technical difficulties with the platform, as well as a lack of advanced features and customization options, which may limit its suitability for more complex survey needs.

Pros

  • Userfriendly interface makes survey creation and customization a breeze.
  • Wide range of question types and templates to suit various survey needs.
  • Robust data analysis and reporting features for indepth insights.

Cons

  • Limited free plan restricts the number of surveys and responses.
  • Certain advanced features are only available in paid plans.
  • Occasional glitches or slow loading times reported by some users.

AI-Generated from the text of User Reviews

Reviews
KF

K Fab

August 14, 2024 Source: Trustpilot.com
A Dream for Employee Engagement
SurveyMonkey provides an intuitive, robust survey experience that’s easy to use for the creator & survey taker. As a talent manager I’ve found it to be an invaluable tool for getting employee feedback. I love the multiple collector feature where I can send different populations the same survey and choose to combine results or view separately. Highly customizable surveys and reports. Highly recommend!
Read more
JK

John Kiesling

March 24, 2024 Source: Trustpilot.com
My experience was was was as good as…
My experience was was was as good as the last one prompt when I walked in the door and very little weight or my x-ray to be done hundred percent satisfied thank you and I'll be there again
Read more
ss

senthilkumar s

February 15, 2024 Source: G2.com
"SurveyMonkey is the Mirror for People mindset"
What do you like best about SurveyMonkey?

From the business side -> "It resembles the exact people mindset and it helps the organization to ensure whether they are in the right path".

From the employee/user side -> Questions are very interactive.

What do you dislike about SurveyMonkey?

Can add more file formats for attachments

Recommendations to others considering SurveyMonkey:

It is exactly reflecting the people mindset. Very beneficial for both the sides(employees/users and organization)

What problems is SurveyMonkey solving and how is that benefiting you?

From the user stand point -> I can tell my exact feedback to the management in an professional manner though this tool.

From the organization stand point -> Can ensure that whether organization moves in the right direction

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AM

Andy M

February 15, 2024 Source: G2.com
"The leading survey (and more) tool"
What do you like best about SurveyMonkey?

The simplicity and ease of use are second to none

What do you dislike about SurveyMonkey?

For the most part there is nothing to dislike for a free or relatively cheap product. The logic can get confusing if you go too deep.

What problems is SurveyMonkey solving and how is that benefiting you?

We use SurveyMonkey for all mannerr of survey's post-events, pre-events and even for non-survey items like certain dynamic intake forms.

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KP

Kelli P

February 12, 2024 Source: G2.com
"Novice Survey Monkey User"
What do you like best about SurveyMonkey?

I like that SurveyMonkey is easy to use and it's easy to quickly set up a survey, even with different question types. I also like that it is easy to share the survey with others. As a recipient of a SurveyMonkey survey I like that it's easy to read and easy to navigate.

What do you dislike about SurveyMonkey?

I dislike that you have to pay to have more than 10 questions as well as to have any type of question logic. I wish a few more options were available with the free account. The paid version is somewhat expensive for personal use.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey provides a quick and easy way to gather data and responses from my organization's members. It provides an easy way to collect information.

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NL

Nicole L

February 11, 2024 Source: G2.com
"Great resource for feedback"
What do you like best about SurveyMonkey?

Survey Monkey is an excellent resource for feedback both from the user and admin perspective. Users can easily navigate with clear prompts, and the reporting features are beneficial.

What do you dislike about SurveyMonkey?

I haven't identified any dislikes. I think Survey Monkey si great!

What problems is SurveyMonkey solving and how is that benefiting you?

I use it to gather insights regarding our audience user experience with our products.

Read more
VL

Vicky L

February 10, 2024 Source: G2.com
"Great and user friendly experience!"
What do you like best about SurveyMonkey?

How user-friendly it is and how quick it is to set up a survey even if you have no IT knowledge. It is a great to for literally anyone to use. It is also quick and to fill out surverys.

What do you dislike about SurveyMonkey?

Well there isn't anything I have found that isn't working well in my experience.

What problems is SurveyMonkey solving and how is that benefiting you?

It is solving issues of getting feedback from multiple people and confidentially and easily.

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MG

Megan G

February 10, 2024 Source: G2.com
"Data gathered easily and surveys filled out."
What do you like best about SurveyMonkey?

Able to gather all the information easily and create questions that obtained information I was seeking. Quick way to poll for information.

What do you dislike about SurveyMonkey?

Sometimes question you ask are not asked the right way to achieve the answers you are seeking. Still it's a quick way to be able to poll for information.

What problems is SurveyMonkey solving and how is that benefiting you?

It allows you to do a quick sample or poll and use this for gathering data or focusing on research areas.

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BG

Brian G

February 9, 2024 Source: G2.com
"Great survey tool!"
What do you like best about SurveyMonkey?

I've used both the 'free version' and the paid version of SurveyMonkey. Both are fantastic, based upon your needs. It has pre-formulated questions and great ways to break the information down. Customizable and easy to use!

What do you dislike about SurveyMonkey?

I can't think of any item to dislike about SurveyMonkey. The paid version allows for the addition of logos, it's customizable and very easy to use. The free version is equally easy to use, but at a lower realm.

What problems is SurveyMonkey solving and how is that benefiting you?

I wanted to know some feedback after the completion of a training session. The set-up of the survey was quite easy to complete and send out for completion by the audience.

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AF

Alesia F

February 8, 2024 Source: G2.com
"User Friendly"
What do you like best about SurveyMonkey?

It is INCREDIBLY easy it is to create surveys on the admin side, and to complete them on the user end. Anyone can use it even a child. You can collect data securely and effectively.

What do you dislike about SurveyMonkey?

There is nothing to dislike about this product. It does what it sets out to do, and in terms of usability, it exceeds expectations of any other software I've utilized.

What problems is SurveyMonkey solving and how is that benefiting you?

It's been helpful with sorting through and collecting data. Again, they could start having software surveys that reaches the admins and developers to assist with fixing any bugs.

Read more

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