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Surfshark Reviews

User Rating

4.4/5 (Based on 19,758 Ratings)

Rating Distribution

  • Excellent

    74.9%
  • Very Good

    10.1%
  • Average

    4.2%
  • Poor

    2.7%
  • Terrible

    8.1%

User Sentiments

High Connection Speeds, Unlimited Device Connections, Extensive Server Locations, User-Friendly Interface

Occasional Software Issues, Inconsistent Streaming Performance, Limited Router Compatibility, Occasional IP Leaks

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Review Summary

Overall, users have mixed opinions about the VPN service. Reviewers commonly mention issues with slow speeds and unreliable connections as major pain points. Many experienced difficulties accessing certain websites and streaming services. However, positive feedback highlights strong security features like multi-hop connections and a strict no-logs policy. Additionally, users commend the user-friendly interface and wide server network.

Pros

  • Robust security features: 256bit encryption, AES256GCM protocols, and OpenVPN, IKEv2, and WireGuard support.
  • Fast and reliable speeds: Consistently ranks among the top VPNs for speed and performance.
  • Userfriendly interface: Simple and intuitive apps for all major platforms, making it easy to connect and use.

Cons

  • Limited server locations: Fewer servers than some competitors, which could lead to slower speeds or connection issues in some areas.
  • Occasional connection issues: Some users have reported occasional connection drops or slowdowns, particularly during peak usage times.
  • No dedicated IP addresses: Surfshark does not offer dedicated IP addresses, which can be a drawback for users who need a static IP address for specific purposes.

AI-Generated from the text of User Reviews

Reviews
JR

Justine R

December 11, 2024 Source: Trustpilot.com
Very efficient service with the…
Very efficient service with the precious help of Jude Calloway, I recommend.
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MR

Michael Reilly

December 11, 2024 Source: Trustpilot.com
You to use and easy to set up and to…
You to use and easy to set up and to configure.
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Y

YYY

December 11, 2024 Source: Trustpilot.com
Natalie Perry good
Staff member Natalie Perry was very patient and very nice. She answered my questions very patiently, which shows how much she cherishes and is serious about this job. I want to publicly praise her and hope that other customer service staff will learn from her!!
Read more
VC

Valued Customer

December 11, 2024 Source: Trustpilot.com
Good service and nice people:)
Date of experience: December 11, 2024
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VC

Valued Customer

December 11, 2024 Source: Trustpilot.com
Fast resolution of my connection issue
The resolution was super fast by the support. Really appreciate for the excellent support.
Read more
HT

Heather Thomson

December 11, 2024 Source: Trustpilot.com
Knowledge and Patience A perfect partnership
The knowledge, understanding and patience of the call handler, Kason Headley was exceptional. For me it was a complicated procedure but he talked me through it perfectly.
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VC

Valued Customer

December 11, 2024 Source: Trustpilot.com
Sophia Smith was able to quickly help…
Sophia Smith was able to quickly help me with everything I needed. Well done, Sophia thank you.
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DP

Duncan Peters

December 10, 2024 Source: Trustpilot.com
Very reliable and easy to use
Date of experience: December 10, 2024
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VC

Valued Customer

December 10, 2024 Source: Trustpilot.com
Fast and accurate customer support
Fast and accurate customer support. Thanks
Read more
M

Michael

December 10, 2024 Source: Trustpilot.com
Surfshark offering is comprehensive at a great rate
Surfshark has provided me with a reliable cost effective VPN solution that has evolved, over the years I have been with them, into a great package of internet safety and care solutions. I was sceptical that they could grow their offering at such a rate without negative consequences. But these fears were groundless. They remain very focused on the customer experience and have obviously built a solid platform to deliver consistently in a way that makes it easy for customers.
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