Suptask Reviews

The possibility of getting tickets information with easy access and creation throughout all channels we admin.

It's not a dislike per say - I really like the app and I really think is amazing tool as I do think that it could have a few more features that would help even more on the task of the day-to-day

Suptask is always trying to improve our need with the tool with questions relevant on how to improve and get our business on the fast lane!

One of the best customer supports I've experienced, and easy to use

Some fields are forced that makes sense, but for some custom forms I create I would like to disable them.

Everything from support, pilots, hardware order you name it!

Easy to implement and use, and customer support has been phenomenal.

When I encountered a small bug, I contacted customer support through the chat. They quickly connected to the dev team and a fix was rolled out within less than an hour. Very impressive!

If I have to come up with something, it would be nice to be able to reply to tickets in the web UI and to mark a ticket as complete in a single button click. But these are very minor details.

Ticketing system for our customer support. Gives our team an overview of customer support enquiries.

Their support is great. Ben has helped us with everything from setup, integrations and even reached out directly when they had an update we had requested.

I'd love more configuration in the Slack view.

Suptask is helping us communicating support tickets between our Support and Tech departments.

Very user friendly and easy to work with

I have no complaints about this product, very good.

Internal escalation.

Great user-friendly interface which simplifies task management, it is flexible and easy to configure. Our tech team is using it on a daily basis so that we could easily track all ongoing cases as well as always have access to previous related tickets.

Few months back they have introduced the new generative AI ticket summary when ticket is closed. This is a great feature that helps us a lot whenever we encounter similar cases or have to review closed tickets.

Haven't encountered any issues with it so far.

This is our main ticketing tool, so it helps us greatly in tracking all customer cases.

Managing alot of activity over multiple teams made easy.

Can be occasionally be hard to navigate through open threads

Internal ticket management

Its user-friendly interface has turned subtask tracking into a seamless part of my daily work, proving invaluable in both task management and streamlining customer support responses.

It would be nice if I could get some reminders about open subtasks that I haven't answered.

It helps me organize the work and track the subtasks.

I have always appreciated the ease at which we can introduce new people to Suptask. It provides us with good overview of ongoing issues and helps us prioritize them. New features are added continuously and the user experience get's better every time.

Some reports and statistics could be easier to obtain and generate, but I have seen an improvement in that as well.

Suptask helps us track the issues between lines of support, connecting support managers with technical engineers.

I have a profound appreciation for Suptask! What truly impresses me is its flawless integration with Slack. This integration has revolutionized our service desk and greatly enhanced our team collaboration. The consolidation of all communication within a single platform has made our interactions with developers and product managers exceptionally efficient. Thanks to instant messaging, we can promptly tackle any issues as they arise throughout the day.

In summary, Suptask has effectively met our requirement for streamlined internal task management. It presents a distinct approach to ticketing systems that fosters collaboration, and its adaptable reporting system empowers management to closely monitor team performance.

Everything is fine. Great tool to use in the team