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SupportBee Reviews

User Rating

4.6/5 (Based on 51 Ratings)

Rating Distribution

  • Excellent

    64.7%
  • Very Good

    27.5%
  • Average

    7.8%
  • Poor

    0%
  • Terrible

    0%

Do You Use SupportBee?

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Reviews
AJ

Andrew J

November 13, 2024 Source: G2.com
Excellent support queue and knowledge base
What do you like best about SupportBee?
Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff.
What do you dislike about SupportBee?
Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize.
Recommendations to others considering SupportBee?
Manage a support queue for around ~200 active client websites.
What problems is SupportBee solving and how is that benefiting you?
Knowledge base for our pre-made church website product (easy to spin up)
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VF

Verified User in Health, Wellness and Fitness

May 4, 2023 Source: G2.com
Good review
What do you like best about SupportBee?
.Everything is smooth as cream
What do you dislike about SupportBee?
And very easy to use
Recommendations to others considering SupportBee?
I don't think there is anything to dislike about this
What problems is SupportBee solving and how is that benefiting you?
It's helping in solving problems in easy way
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VI

Verified User in Internet

October 4, 2018 Source: G2.com
one great advantage is email addresses can be customized with company name even for free version of this software Supportbee an Effective Email Ticketing System for Customer Support
What do you like best about SupportBee?
It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.
What do you dislike about SupportBee?
Free version of this software is with more limitations.one such limitation is there are no teams.
What problems is SupportBee solving and how is that benefiting you?
Supportbee is a email ticketing software for better customer support.
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TP

Tushar P

April 4, 2023 Source: G2.com
User-friendly help desk platform
What do you like best about SupportBee?
SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues.
What do you dislike about SupportBee?
Recommendations to others considering SupportBee?
Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently.
What problems is SupportBee solving and how is that benefiting you?
SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform
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EP

Elena P

December 17, 2018 Source: G2.com
Nice help desk - easy to start and use, but with simple functionality.
What do you like best about SupportBee?
integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed
What do you dislike about SupportBee?
no live chat to install, I'd also prefered to have API to launch bots for customer support
Recommendations to others considering SupportBee?
If you don't need lot's of functions - it's quite satisfying
What problems is SupportBee solving and how is that benefiting you?
We use for customer support in our SaaS products.
Read more

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