SuperOffice CRM Reviews

Superoffice is easy to learn for users. GUI is clean and intuitive. The integration with MS Office lets the user be in control of what and how to create and archive documents.

The support from Superoffice is very good. I have used Superoffice since 1997 but have sometimes been forced to use other CRM systems. I will stick to Superoffice.

Cloud version is a bit slow in updating the browser and there is a tendency to open new tabs.

Never forget a customer! For every customer interaction, plan the next activity in Superoffice. This is basic, but very hard to achieve by using Excel, Outlook, Teams, and other home-brewed solutions. With a very simple structure, resources can be planned and effectiveness can be analyzed.

The user-friendliness of the GUI in Sales. The core functions are easy to use and all features (there are a lot) are “hidden” and don’t confuse the user.

One of the best featueres is "current active" meaning that when you switch from one module (company/ sale/ project/ diary) to another, the system "knows" what related objects is active, meaning that you do not need to search for the same same object again. Saves a lot of time

The Service module is not as user-friendly (yet) and it needs a bit of explaining before the user can use its full potential.

As announced, there is a new GUI on its way for Service, much more like Sales today

SuperOffice CRM gives a full overview of our interaction towards customers, prospects, members, contracts, sales together with views and integrations with our ERP and master data application. It is probably the most used application for our 450+ users after Teams. Request handling is the most important part of the system as we handle 2500 requests /tickets) a day originating from Emails, forms on our websites, phone (integrated with SuperOffice CRM) and of course internal requests.

SuperOffice Service as our primary channel for handling customer related request (internal and external) instead of using internal mails or Team chat. The Outlook plugin that creates a request without forwarding is a great help to achive this.

The Support, and the possibility to upload the own Templates like Quotes, Agreenments etc.

The SupperOffice iPad App doesnt work on iPads with Mobile-Device- Management (we use Jamf-Cloud (www.jamf.ch) for managing our iPads.

The Correspondance with clients (aktivities), the Dashboard and the possibility to customize the dashboard in our favor. The Design of the whole CRM is insane.

2 click system ist sehr effizient und vereinfacht den Alltag.

Die Verlinkung zum Outlook hat ein paar wenige Male nicht funktioniert

Organisation of customer data and easy to use though highly efficient project management

The key is the people at Superoffice; they are knowledgeable, practical and supportive. The solution is intuitive and effective. Almost effortless to deploy and get users onboarded.

I am being picky, but perhaps there are not as many integrations to other systems as there may be with competitors. However, this is expanding, and as mentioned, the team are always happy to help.

Due to the simplicity and intuitiveness of the platform, opportunities are logged quickly and effectively. This ensures we have significant data for Sales performance and meaningful potential demand for our S&OP.

SuperOffice provides our sales team with a quick overview of all our customers and their activities. Because it is so easy to use, SuperOffice has also been quickly accepted by all employees.

The dashboard certainly still has potential and will certainly continue to develop.

SuperOffice offers us a platform to store all our activities around our customers centrally and retrievable at any time. This massively increases our efficiency in acquiring new customers and promotes customer relations.

It covers all parts of what's expected from a CRM system, and the open API makes integrations to wahtever a breeze. Fast and good (free) support too!

Sometimes minor bugs/annoyances take too long to fix. Critical stuff (very rarely) is resolved quickly.

Knowledge sharing between everyone in the organization regarding leads and customers (who's doing what, with who and when) + Overview of pipeline and NPS measurement.

Dashboard overview. This helps to have a quick overview of the status of all the sales opportunities. The flexibility to adjust the settings is very easy and user friendly.

That appointments from outlook not synchronising with SuperOffice. It takes time to find out what the meeting is about. This is something which can be improved.

I am not aware of the status of the problems they are fixing for us at the moment.

For day-to-day use retaining customer information whether it is a new sales inquiry or a customer service request SuperOffice works straight out of the box. We have been using this CRM for over twenty years and have seen the product develop and take advantage of the new technologies and operating systems to where we are today with a cloud-based system. Our users are comfortable using the system in-house or from home meaning that we have very little stress in keeping the workflow running smoothly.

Third-party support is nice to have, we have used a number of third-party apps over the years.

For the ways that we use SuperOffice and considering how long we have been using the product we don't dislike anything strongly enough to say we dislike it, after its software, and if you shout loud enough someone will make the changes you need.

We don't have problems only opportunities, We like the Marketing tools right now and they assist us in sending informative newsletters to specific groups of customers.

Everything you need in one package: CRM, Ticket System, Marketing, Chat, Customer Center ..)

Easy to adapt to own needs (add/remove fields, change texts, use scripts, API..)

Fast support

Lacking some integration with other systems

Supporting the full customer journey involving all parts of the company

"Leaning" processes through the use of Tickets internally and externally

Documenting interactions with customers and prospects

Communication with customers (Marketing)