Home/ Digital Experience Platform (DXP)/ SundaySky/ Reviews
Personalized Video Experience Platform for CX
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I love how efficient the platform allows you to be when targeting a customer base. What used to take hours or days to complete can be done in minutes using SSky. The AI voice is also very natural sounding, maybe the best I've heard. Hiring voice talent can be costly, so this is a huge plus.
I think adding more capability to customize videos would make SSky even better. I like that it allows you to import your assets, animations, etc. but being able to do more within the platform would be nice.
The best part of using SSky is how much time it saves. Additionally, we can get information to customers in a much more digestible way. People generally prefer to watch a short video over reading an email.
Responsiveness, proactiveness, diligence
I don't have anything that I dislike about SundaySky
I don't have any other recommendations to others considering SundaySky at this point mainly because I did not participated in integration myself
SundaySky enabled the personalized video that provides consumers a short, personalized summary of a their credit report, in video and text form.
The benefit is that many TransUnion Credit Monitoring users like the video because it makes the credit information more comprehensible to them.
Quick responses to inquiries
Keeps out customer at the forefront
Offers quick and viable solutions
Easy to work with-great collaborators
Nothing! All engagements have been fabulous!
Refining our video after initial launch to make it even better
Platform makes it easy to test multiple video scenarios and make changes. I also like the native analytics functionality and the detailed reports.
I wish the UI was more refined and more analytics data is shown.
Making it easier for consumers to understand their credit report and score.
The video platform allows us to communicate more effectively, as in the insurance industry it is often difficult to explain the process to a consumer who is encountering a once in a lifetime event such as a workplace injury.
We designed and implemented our video a few years ago on their original platform, which doesn't allow us to make updates to any of the creative elements. We will need to evaluate some of their newest platform features.
We have been able to use the video externally to promote and sell our products to commercial clients. At an individual case level, it has helped the consumer to better understand the benefits involved with their claim.
SundaySky has been positive to work with - they are a company with hardworking, great people. Their innovative video software provides a unique marketing option, which we are able to implement for our partners.
Their software is not always user-friendly.
We utilize SundaySky technology to deliver personalized video content to our partners.
I like the ability to make more changes within the updated builder and immediately playback the resulting changes.
The new Sunday Sky builder is still being perfected, so there are pieces that don't always work as smoothly, but they have been responsive in making updates so it's more user friendly.
We are able to show videos that tell the experience of our trips to travelers.
High impact and engagement from our customers
It always takes longer than they tell us
Explaining changes to the billing statement. Positive feedback and really high open/complete rates. Other impact analysis still pending
Collaboration and innovative thinking and effective
Creating video content can sometimes have longer lead times
Our products are experiential so it's beneficial to use video
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I like the ability to add high quality narration, fun music, and personal graphics
I wish there was the ability to control the length of the video clips, more control over the graphics and transitions
I think this program is good for very specific needs we have, like quick knowledge bites or training