SUMO Scheduler Reviews

It's very unique features which is I most Like.

Everything is good, but I noticed one thing, and that is documentation. It seems that the documentation is not proper.

I was trying to do some task, that's a resason I was use sumo scheduler

It’s easy to schedule interviews for prospective MBA candidates

There can me some glitches in the system

We can schedule interviews and allows candidates to pick their time/location

For my company it was the seamless integration into Salesforce.

Had to make configuration changes after implementation

This App really delivers on what they say. They rolled out the red carpet and worked with us to make sure that we were happy with the end result. We couldn't be happier right now.

Our biggest issue was the back and forth between our team and clients. SUMO Scheduler has eliminated that and allowed a clients a very clean and seamless interface to self serve. Our clients have been so excited about this addition, we have received a lot of positive feedback about the process and new ability that they have with scheduling their meetings.

There are so many things I love about SUMO! To begin with, the people are simply the best. Supportive and there when you need them. They've had our back when it counts. Every time, they've gone the extra mile. The product itself is quite robust and configurable. Out of the box, it does the vast majority of things we need to do for Recruiting, Graduate Advising and Graduate Admissions. We have very, very specific logic for Undergraduate Advising scheduling (crazy complex). SUMO helped us with developing and plugging-in this logic. It handles roughly 2,000 Undergraduate students attempting to schedule on exactly the same day. So... Easy to use, easy to configure and very very capable with crazy nice people who have your back.

Our people are addicted to Outlook. We schedule lots and lots of appointments all at once the first part of each semester. This means that the native sync capability of SalesForce is insufficient to meet that demand. Salesforce for Outlook only syncs about every 5 minutes (or more depending on circumstances). Short of pushing the Sync button every time you schedule, there is no way to get SalesForce's native sync capability to sync at more frequent intervals. This opens the door double-booking.

This is NOT a SUMO issue. We solved this by also installing Riva which allows us to sync appointments every minute. Perhaps SalesForce's Lightening Sync will someday provide more capability. For now, the combination of SUMO and Riva is working wonderfully.

Leverage SUMO capability and consulting rather than taking a "do it yourself" approach. They absolutely know their product and it was generally painless for us to become operative in a very short period of time. They helped us through a variety of data issues and, most importantly, we went live on time, on budget and suffered only minor inconvenience with transition because SUMO was there when it counted. No students of faculty were inconvenienced.

We have a very complex scheduling issue with our Undergraduate population. Seven Undergraduate Advisor handle 2,000 students and all those students need to see their advisors at the beginning of each semester. We stripe assignment by Domestic, International, Tear in School, Honors Status and GPA. SUMO figures out who needs to see who and presents just the right scenario each time a students goes to the portal to schedule.

Beyond this, Recruiting also is beginning to leverage out-of-the-box SUMO capability. Graduate Advising is program-specific and there is also some round-robin assignment in play. All this is configurable.

Emails with direct links to schedule with just the right person or program. Convenient re-scheduling capability and it al works perfectly with Salesforce.

Serviços de otimização periódicos para aumentar a adoção ou eficiência, limpar dados, treinar novamente os usuários e muito mais.

A plataforma líder de engajamento do cliente da SUMO acelera a capacidade de resposta da sua organização à demanda do cliente, necessária para impulsionar o crescimento dos negócios

i like Serviços de implementação para instalar, configurar, migrar dados, testar, implantar e treinar suas equipes.

the support is not very agile in the moments of more attention

This tool has helped our students schedule appointments with our reps at a time that is convenient for them. It has really helped us spend our time on the right students. Other great bells and whistles and smooth implementation!

Viewing multiple user calendars at once is a little clunky

Does not directly sync with outlook perfectly

Allowing our customers (students) to schedule phone calls and virtual appointments with their assigned rep at a time that is convenient for them.

I've managed our relationship with SUMO from implementation to today and can say that it's been such a huge benefit to our organization. As a growing nonprofit that places a high priority on leveraging technology to allow our direct service providers ways to do their jobs, SUMO was a natural fit for us. The implementation process was seamless as their team was always available and very easy to work with (hey Stephen!). We're now able to more easily set up and manage user schedules. And our favorite feature has been the self-scheduler which has completely streamlined the scheduling process for follow up appointments with clients.

On top of a great product, the support team has always been responsive and helpful when working through bugs or issues.

Not much. They're open to feature requests and are responsive to getting those implemented once the use case is understood. Sometimes there are small changes in version releases that reset settings that aren't communicated ahead of time, but that's usually an easy explanation to provide to end users.

Self-scheduling is now available for the public, and we've been able to reduce the amount of time used to coordinate schedules by half.

Good U, and it is and easy to use from both ends.

Would prefer more notification opens, such as text, email, phone, etc.

Good for easy scheduling for a group

We need to automate scheduling since we are work from home. This allows us to schedule for multiple people at one time for one event.