SuiteCRM Reviews

User Rating

4.4/5 (Based on 146 Ratings)

Rating Distribution

Excellent
54.1%
Very Good
35.6%
Average
7.5%
Poor
2.1%
Terrible
0.7%

User Sentiments

Open Source, Customizable, Comprehensive Features, User-Friendly Interface

Complex Installation Process, Outdated UI Design, Slow Loading Times, Lack of Mobile Application

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Review Summary

Users applaud SuiteCRM's user-friendly interface, customizable features, and ease of integration with other applications. They appreciate its open-source nature, allowing for extensive customization and integration. However, some users report occasional glitches and a lack of advanced features found in more expensive CRM systems. Overall, SuiteCRM is praised for its cost-effectiveness, flexibility, and suitability for small businesses and startups seeking a user-friendly and customizable CRM solution.

Pros

Opensource CRM platform with customizable features and modules.
Affordable and costeffective solution for small businesses and startups.
Easy to use and navigate, with a userfriendly interface.
Strong community support and active development, ensuring regular updates and improvements.

Cons

Limited integration options compared to proprietary CRM systems.
Can be challenging to set up and configure for more complex business needs.
May require additional resources or expertise for customization and maintenance.
Limited reporting and analytics capabilities compared to more advanced CRM solutions.

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Reviews

Hazel P

August 23, 2023 Source: G2.com

"EFFICIENT AND EASY TO USE CRM"

What do you like best about SuiteCRM?

I love the ease of use when making or setting up dashboard. It saves us the time and effort to make everything working for the user. It was excellent support that could guide you as well.

What do you dislike about SuiteCRM?

I have no complaints for now. We need to explore more what this CRM is capable of

What problems is SuiteCRM solving and how is that benefiting you?

Time management and cost management. Since this CRM is easy to use and also cheap compare to the other ones in the market. But overall it has good potential in the future.

Manish C

July 12, 2022 Source: G2.com

"SuiteCRM which suites my needs!"

What do you like best about SuiteCRM?

Wide ramge of Features & Functionalities, designed to keep businesses in mind

What do you dislike about SuiteCRM?

There is nothing that i could dislike about SuiteCRM.

Recommendations to others considering SuiteCRM:

Just go for it, you won't regret

What problems is SuiteCRM solving and how is that benefiting you?

Dashboard, Analytics, Lead Management, Campaigns etc

Roshan R

February 22, 2022 Source: G2.com

"Well written Marketing tool in PHP"

What do you like best about SuiteCRM?

SuiteCRM is an orgainzed and easy to way to implement each task based on the priority. It is a user-friendly marketing tools and a good platform that can be customised based on the business needs.

What do you dislike about SuiteCRM?

It uses outdated versions of PHP which makes the application prone to cyber-attacks and can have loopholes that can harm the structure of the codebase. In order to resolve these issues, it has to be updated with the latest features.

What problems is SuiteCRM solving and how is that benefiting you?

The paid version of SuiteCRM enables a wide number of features that help the user run the business and increase productivity whilst establishing opportunities.

Soledad

November 5, 2021 Source: Financesonline.com

The only CRM software that we trust

PROS: There is a lot to like about SuiteCRM. It is an open-source and it has all the features that most companies need. It offers a great way to stay connected with your clients. It also allows you to gather information about your market through surveys.

CONS: The installation process is more complex than we expected. The software is a little outdated. We wish it comes in a mobile version as well.

Ivy

November 2, 2021 Source: Financesonline.com

Great features and integrations

PROS: SuiteCRM has all the features that we are looking for in a lead management software. It also has several great integrations for automating sales force and marketing, managing client relations, and gathering analytics data, among others.

CONS: I have nothing to dislike about the software itself. It works well and has a great interface. I only wish their support team would be more responsive as they have been slow to respond to customers in my experience.

Otho

July 30, 2021 Source: Financesonline.com

All-in-one CRM solution

PROS: SuiteCRM allows for effective record management and client communications. It is an open source solution that performs as well as other CRM tools on the market.

CONS: We would have a better experience with a more modern and straightforward interface. We would also love to use a mobile version of SuiteCRM.

Mireille

July 20, 2021 Source: Financesonline.com

Versatile and open source

PROS: SuiteCRM is an open-source software that provides users with many options for customization. It is a great tool for managing customer support services, marketing efforts, and sales processes. It matches the needs of most companies and has a positive impact on the user and role management.

CONS: We would have a better experience with this software if they would improve its UI design and reporting features. We also would appreciate it if they would fix the bugs for its future versions.

Anonymous User

June 29, 2021 Source: G2.com

"Open Source Cloud Based CRM Module"

What do you like best about SuiteCRM?

Advanced user and role management feature. Security and System Settings.

What do you dislike about SuiteCRM?

Nothing as such on the downside. Still a lot to explore.

What problems is SuiteCRM solving and how is that benefiting you?

One of my previous organization we were struggling to manage the marketing and sales data, we were using some in house tool which had some limitations, hence we adopted CRM Suite and it removed all the hindrances we were facing before, now we can enter the marketing tasks, feedbacks. We can create the accounts for perspectives. We can get the reports and notifications on mail and many more.

Rickie

June 2, 2021 Source: Financesonline.com

Excellent and cost-friendly solution

PROS: We are able to deliver the results we want with SuiteCRM. It allows us to manage tasks, follow up on leads, and gain full visibility of our campaigns. It is also very easy to use. In fact, I learned to navigate its way faster than our previous solution. It works well for us and I am satisfied with its performance so far. We get what we pay for and even more.

CONS: We like SuiteCRM as it is in its current version but we would like it even better if it would be improved in terms of load time. Its speed is less than ideal when working with huge files. Despite this, it is still an excellent software for us.

Winnifred

February 22, 2021 Source: Financesonline.com

Great experience with SuiteCRM

PROS: With this software's survey features, we gain a better understanding of our client's needs. It helps us assess our services and identify improvement points. It also has features that allow us for easy tracking of calls and sending product notifications. On top of it all, this software can be used free of charge.

CONS: It can be quite challenging to install and learn how to use and navigate this software. We are also unable to access its mobile application.

SuiteCRM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SuiteCRM?

Review Summary

Pros

Cons

Hazel P

Manish C

Roshan R

Soledad

Ivy

Otho

Mireille

Anonymous User

Rickie

Winnifred

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