Sugar Sell Reviews

Sugar has insanely robust reporting capabilities. Upper management asks a question, we have an answer; the ability to either filter for data or create a report is a feature we can't live without. Sugar's customer support and integration teams go above and beyond to troubleshoot the rare issue with very timely responses. Five stars (all solid gold) for this CRM.

As mentioned, while the data is excellent, Sugar is still working through the visual reporting aspects. The quick workaround is a csv download with some manipulation.

Sugar organizes data in a very user friendly format, which is highly customizable. The ability to keep notes, meetings, opportunities, and documents all in one is very valuable.

The organization behind Sugar is first-class from a client experience standpoint. The product offers a level of agility you do not get with the incumbent CRM cloud solutions, yet it provides an enterprise solution meeting the needs of a $100M+ company.

As the executive stakeholder, I could depend on the team at Sugar to make my job more effective and that goes a long way toward the success of my users and the administrator responsible for the system. When we started to experience some compounding problems as a result of sales organization changes, the team at Sugar jumped in and brought in a quarterback, Uzochi to facilitate expediting solutions for us.

We took advantage of SugarCare to help us with unique integration to our customized internal tools. Vince and his team were instrumental in knocking out an integration and helping us over solve complex business problems allowing us to have the velocity we needed to begin to use these new capabilities.

I can not say enough good things about the executive leadership at Sugar and the entire support team that helps us regularly.

I would say this is more of a compliment versus a dislike. No one has the number of off-the-shelf integrations as SalesForce and with Sugar, they go deep versus wide, and being focused is not a bad thing.

I loved it when we had two additional executives join our sales team who had been using Force at their prior companies, but after a demo of Sugar's forecasting and advanced reporting, they became fans.

It provided a robust pipeline, revenue management, and marketing system for all divisions of our company including aircraft sales, aircraft management, and aircraft brokerage. With integration into our proprietary software. We switched from Sales Force and integrated with our custom software in less than 3 months. And have used it for the past 2 years with many more to go.

The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen.

Not a dislike but something to be aware of is that due to the customizable nature you'll need a team well versed in your business processes to help in getting the system configured. With so many options it can be a bit overwhelming. Also, the price is not for the faint of heart. it will be a significant investment. When comparing the investment against other programs be sure to compare it to the others highest tier pricing. This is because Sugar includes all functionality, other CRM's will nickle and dime you for the features you need.

Sugar gives us the ability to consolidate all of our customer knowledge into a centralized database in a way that we're able to mine insights to increase our sales.

How flexible it is and how we have been able to adapt it with ease as our business has grown. For example we have added extra modules in-house, somethign I haven;t been able to do with other CRMs.

The cost, but you are paying for a quality product and the suport that comes with it, is well worth it.

All our leads automatically go into Sugar Sell, with te exception of inbound tel leads. This benefits us because it means nothing is missed and our lead to order conversion rates are acurate.

Easily manage sales, trends, forecasts, etc. Fully customizable to your specific needs.

They go through alot of upgrades and even though it is for the better, it takes time getting used to it.

Sales reporting, trends, forecasts, lot tracebility, contract management, customer contact information.

UX is great, very easy to use. The Tool is also extremely robust with both admin configuration as well as code extensions within the Sugar framework. Not only is it a great sales and customer serivce tool, it can also be extended to be a custom database wtih custom objects/module and custom functionality. Recently added functionality like the focus drawer and action buttons allow for ease of use and the ability to have allfunctionality on one page without having to open multiple windows

Reporting tool could be improved, however the work-around for that is Sugar discover or an integration to an existing Business Intelligence tool.

Sales + Account management. Manage leads, opportunities, pipeline, produce proposals, and leverage their workflow automation tool to help automate certain functions within our business.

It is easy to use and customize, and the customer support is excellent! It allows us to keep track of conversations with customers as well as keep email records.

It is a bit overkill for what we need, but what we do need, it does perfectly.

It helps us keep track of the companies and the people that we deal with. It allows us to create custom fields to show what customers can buy what products. We are able to write reports to export contacts based on these fields so we can focus specific product email campaigns on the appropriate customers. We also keep track of interactions with each customer so that when they call, any customer service rep can help them.

With this tool, you can know each of our clients' characteristics; when you understand this, you can work marketing campaigns for different audiences from your database; the integration that it has through its API is essential to have a 360 environment in your company.

Managing some parts of the platform requires advanced knowledge or help from a third-party agency to resolve cases. This generates an additional cost. If you have a low budget, another tool may be cheaper to maintain over time.

Its integration with our sales services and the email marketing platform is a crucial point that saves us time. On the other hand, it is constantly updated because it is an open-source CRM

The ability to unify message to multiple stakeholders

We have a limited staff. At times feels like we may need a CRM expert on staff.

One resource to unify a large ISD school service.

Sugar sell helps to built and manage the customer relationship and give the solution to tract the enquiry and offers

Nothing negative about to sugar sell it is work very efficiently

Brings customer data into one place and give the report based on our requirements