Browse Software
List Your Product
Loading...
Sucuri Reviews

User Rating

3.2/5 (Based on 123 Ratings)

Rating Distribution

  • Excellent

    46.3%
  • Very Good

    6.5%
  • Average

    2.4%
  • Poor

    7.3%
  • Terrible

    37.4%

User Sentiments

Excellent Customer Support, Effective Malware Removal, Strong Website Security, Improved Website Performance

Slow Support Response Times, Dated User Interface, Occasional Website Downtime, Technical Communication Style

Do You Use Sucuri?

Write a Review

Review Summary

Users highly praise Sucuri's effectiveness in protecting websites from various security threats, including malware, DDoS attacks, and hacking attempts. They commend its user-friendly interface, ease of setup, and comprehensive security features, such as website monitoring, firewall protection, and malware scanning. Customers appreciate the responsive and knowledgeable support team, who provide prompt assistance in resolving security issues. Additionally, users highlight the improvement in website performance and loading speed after implementing Sucuri. Some express concerns about occasional technical glitches and the pricing structure, but overall, users find Sucuri to be a reliable and effective website security solution.

Pros

  • Reliable protection against a wide range of online threats.
  • Timely security updates and threat intelligence.
  • Easytouse interface and customer support.

Cons

  • Can be expensive for small businesses and individuals.
  • Limited customization options for advanced users.

AI-Generated from the text of User Reviews

Reviews
LM

Laurens Mertens

June 13, 2024 Source: Trustpilot.com
Exceptional Service, Protection, and CDN Expertise
When my website got infected with malware a few years ago, I turned to Sucuri for help, and they did not disappoint. Their team swiftly identified and removed the malware, ensuring my site was clean and secure. But their support didn’t stop there.

Sucuri helped harden my website's protection by setting up their firewall and server-side scanning, and even managed to speed up my site with their efficient CDN. I've been happily using their services for years, and they consistently provide top-notch support.

Recently, I faced a major issue with my WordPress site after some failed WordPress and plugin updates, causing 500 and 404 errors. Despite multiple attempts to fix it with my hosting company's "help", the problem persisted. Turning to Sucuri was the best decision I made. They quickly ruled out the firewall and CDN as potential causes and provided clear instructions for further steps.

Even with my limited technical knowledge, their team, especially Rodel and Lindsay this time, guided me patiently and effectively. Lindsay went above and beyond to identify and fix the root cause of the issue. She also implemented firewall bypass prevention and tweaked my server-side scanning as an extra suggestion to enhance my site's security and protection. Their dedication and expertise are impressive.

In summary, Sucuri's team once again showed exceptional professionalism and technical skill, resolving my website issues efficiently and enhancing its security. I highly recommend Sucuri for their unparalleled support, protection, and CDN expertise.

I also started using their automatic and complete website backups after the last issue, which gives me 100% peace of mind now.

Kind regards,

Laurens
Read more
M

Meagan

April 10, 2024 Source: Trustpilot.com
Chris L
Chris L. help me diagnose a problem that wasn't even Sucuri related-- the problem was on my hosting provider's end. Thank you!
Read more
AM

Adel Mansour

February 26, 2024 Source: Trustpilot.com
So far so good experience

So far, it's been a very good experience. The process was seamless and even easier than I expected. There was an issue with SSL, but online support (Josh) promptly escalated the issue to James Z, who was able to solve it in a timely manner.
Read more
AU

Anonymous User

October 28, 2022 Source: G2.com
"Sucuri Keeps my Web Site Secure"
What do you like best about Sucuri?

Sucuri keeps my site safe behind a Website Application Firewall (WAF). It also helps with website speed as it has CDN speed enhancement. It also monitors my site for malware, which they will remove if found. The support is helpful!

What do you dislike about Sucuri?

I wouldn't say I like that I have to whitelist ips if I have a plugin or web hosting technical support trying to help me with my site. I always have to remember to get their ip, or they can't log in to my site.

What problems is Sucuri solving and how is that benefiting you?

Sucuri keeps my website safe and lets me breathe easier. I don't have to worry about malware; if it did happen, I know I am in good hands with Sucuri's support team.

Read more
MR

Matteo R

March 23, 2022 Source: G2.com
"Helping protecting us from DDoS and injections"
What do you like best about Sucuri?

I like how it is easy to setup, and how it can give you CDN and WAF service in the same place. We are not worried now, about being attacked. Very useful in case of e-commerce website or wordpress.

What do you dislike about Sucuri?

In some cases was too expensive to implement

Recommendations to others considering Sucuri:

Support is very helpful, also setup is easy. A DDoS solution must be considered nowadays

What problems is Sucuri solving and how is that benefiting you?

We're solving the problem about websites being attacked by DDoS, or by vulnerability exploit. No more need to setup some on-premise service to protect our work.

Read more
H

Howard

February 25, 2022 Source: Trustpilot.com
Great Service!
Very prompt, comprehensive service.
Read more
MP

Michael Patterson

February 23, 2022 Source: Trustpilot.com
Very happy with the support received…
Very happy with the support received from Sucuri Security when our website was affected by Malware. They fixed the issue within a few hours and completed the setup to reduce the risks of future attacks. If you want your website to be found by customers it will at some point encounter Malware, so don't risk not having adequate security on your website. The free versions (from other suppliers) just didn't do the job for us. The peace of mind the extra security provides us is worth the price. Michael PattersonDirector of Patterson Hall Chartered Accountants
Read more
G

Gabe

February 15, 2022 Source: Trustpilot.com
Great experience
Great experience, fast and knowledgeable response to any issues. Easily recommend, and a no brainer for future projects.
Read more
JG

Jesse Gaddis

February 15, 2022 Source: Trustpilot.com
Make your life easier
Impeccable speed on tickets, it's safe to say these guys just might be the best in the biz.
Read more
KT

Kent Tubman

February 15, 2022 Source: Trustpilot.com
A great business decision
Six months ago, my dedicated server was brought to its knees by an aggressive malware attack. I contacted Sucuri on a Sunday morning to see how they could help. My account was live that day and the Tech Support Team began configuring and cleaning my sites.They thoroughly removed the malware from each of my sites then advised me on what I needed to do to improve security and performance. If I didn`t know how to do something, then coached me through it. Their online Tech Support is prompt, friendly and really know what they are doing.Since then, we have been malware free, uptime of 100% and overall site performance is up.Using the Sucuri Monitoring, Firewall and CDN service has been a great business decision for my company and clients.
Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed