Stratifyd Reviews

The Team members being so friendly and helpful. They have helped us instantly with every issue we ran into and have done the most and above and beyond service, commitment, and customer service. Love their team.

I haven’t had any issues implementing Stratifyd into my company, although we have had internal issues - they haven’t been due to Stratifyd, therefore no dislikes..

Absolutely worth getting on a phone call with them ASAP.

AI dashboard view for clients- provides a wonderful experience for them. They have helped us build this out in an outstanding way and it looks great.

Excellent customer support, cutting edge, versatile, continuously improving tool. I like that the frontload on this pays off long term - dashboards can be set up and monitored, but also easily modified if needs change. Also, I appreciate that data can be exported into a csv format for other analysis.

I would like to be able to do some statistical analysis right in the tool, but it's not yet available.

Excellent product, worth the time to set it up, because then it does a lot of important work for you with minimal need for support.

Mostly monitoring customer sentiment and comments across our major retailers.

With stratifyd I see what my clients and employees are saying across every interaction channel. This can be voice or chat or surveys or crm or public forums. I get one true voice that allows me to make decisions armed with information that would be impossible to unlock and combine otherwise.

I wish I could combine the sentiment analysis into workflows directly in the stratifyd tool. I also wish I could do other types of machine learning on the more qualitative side of structured data.

We are analyzing what customers are saying across all of our digital channels and then combine that analysis with our more structured financial data to understand how customer experience drives financial results.

The customer support is excellent and smooth to interact with.

The learning curve is too steep for non-technical users.

NPS Customer Feedback and Sentiment Analysis.

The intuitive UI, various models, and customizable taxonomy. Having the ability to update the taxonomy through the UI without the need for DS resources.

Haven't found anything I dislike yet. Love how intuitive the tool is so far

Categorization of customer feedback data and real-time insights.

I need to give a big shoutout to Laura, Steven, Tolga, and the entire Stratifyd team that has helped us put together our CX dashboards. There's so much to work with! It's data-rich, automated, and customizable, so I can quickly distill our member's experiences and tell their stories. As an analyst, I can see how these insights will benefit us in the long run.

I don't have any dislikes at this point - it's been a very positive experience for me.

The member experience is at the heart of everything I do. Stratifyd allows me to analyze mountains of qualitative data efficiently, so I can focus more energy on telling our member's stories and supporting solutions.

Ease of creating taxonomies to get to insights that can identify either root causes and real pain points.

There are no standardized templates to get going on. Learning curve is a bit higher for employees to feel entirely comfortable if they are not technical or to optimize the usability and benefits of the tool thoroughly.

Invest in training staff to get the full benefit of the platform

Understanding our customer feedback at a deeper level i.e. more detailed topics and themes that we would not have had access to prior to Stratifyd. Benefits have been better buy-in and trust from partners and executives in our analysis.

Quick summarization of hundreds of VoCs.

It takes a while to create the taxonomy.

We have hundreds of VoC entries that need to be reviewed, classified, summarized and analyzed. That takes weeks of manual effort, but these capabilities allow us to do it in minutes.

The customer service team is absolutely amazing. Their team consistently goes above and beyond to ensure every issue/question is answered quickly - huge kudos to Laura Hunt & Jake Canup, they are rockstars!! I also like how easy it is to filter data within the dashboard which allows you to quickly find trends within your data set.

The time it takes to properly set up taxonomies to ensure accuracy of results.

We use the tool to analyze online consumer reviews and verbatim data from consumer research. This tool has allowed our team to quickly comb through thousands of consumer comments to find insights we can use to improve our products.

Highly innovative advanced analytics platform with high degree of flexibility and scalability in the market; high potential to solve a wide variety of use cases to drive tremendous business value. High willingness to partner and invest in relationships. High flexibility for market development considerations.

I do not have anything to contribute to this question.

reducing / removing manual effort / processes to reduce cost, improve employee morale, improve auditability and reduce operational risk