storEDGE Reviews

storEdge is extremely easy to use, navigate, I would recommend to anyone i know !

No downsides. I enjoy the product greatly.

Storedge streamlines the storage software process.

The dashboard! Everything i need is right there! Just a click away!

When selling retail to a NON tenant, I do not like the fact that we have to enter the credit card holders complete home address. It should just ask for the zip code for the CC.

Just the ease of fixing any mistake that may be created.

This system is very easy to navigate. Even as a new user you can follow most processes pretty intuitively.

Some issues with system not understanding customer vacate and once invoice sent expects reconciliation even after vacate adding to store debt write offs

Unit management and account management for 1000 +tenants

I like how easily everything is laid out. I like that it is very usuer friendly and practically runs on its own. The software sends out payment and move in reminders for you. Allows you to call, email, and even text the customer.

The software is still new so it still has some bugs that it needs to fix. They go through and update almost every week trying to fix previous issues which brings up another problem. So every week there is something miniscule that needs to be adjusted.

Communication with tenants and potentioal tenants has increased. Because the system automatically sends out reminders to the customer we are able to stay in touch with them a lot better. Plus with every notification it sends out we can see if the customer has viewed in the the communication section.

Easy to use, and very automated. Clean look, and friendly on a mobile

Customer support takes a VERY long time. When you call, they can't fix anything. When you email them, it takes 3 days or longer to get a response. When something that runs my business isn't working, I need it fixed today, not next week.

Give it a try. You won't be disappointed. Can't beat the ease of use. Just beware if you need support. Luckily it's not often.

Communication with my tenants, online move ins, notifications

I really like the back end reports as it does break down more than other software we have used before. The autopay roll and the insurance roll have been beneficial as well as the contact roll.

Some of the layout doesn't make sense. The reminders are hidden off to the side on a tab when it would be best if these were on the home screen. Now I need a reminder to remember to check the reminders. The fact that I can't add a second e-mail address to a person's account too is a bit annoying.

If you're looking for something to help with contacting people for past due's besides phone and email this is worth a try.

The management software allows us to streamline a lot of things but it's not a lot different from what we used before. I do like that I can text from people's accounts to help them with their past due's.

Reports are very helpful and knowledgeable

I am an owner in all the facilities and find the password changing at certain times a nuisance. I change my passwords and with all the sites I have passwords to I forget and then I try to many times and I'm locked out. Then I have to get our general manager to contact Stor Edge to establish a new one. A bit to much.

We have 3 owners in out organization thus, one is in charge and then a general manager. I have access but do not and don't believe I can make in changes. I just observe.

The look of the application is very modern and user friendly.

I dislike how many error messages I get, and the small bugs that they are still trying to fix. I have to call tech support often for them to correct their mistakes.

I would recommend it to others just know though, they are still new and trying to work out all of the kinks. Be patient and know you will run into some issues but for the most part it's a nice product.

Easier to communicate with the customers. Easy to set reminders for merchandise.

The various levels of software offered as well as the ability to bundle and package for business needs. StorEdge provides an array of services for those in the Self Storage industry. They have an easy to use interface which allows for some customization away from SiteLink (rental software). The website specials column, as well as the 'coupon' option, are amazIng. They allow us to advertise specials while still maintaining a cohesive flow for all of our locations.

The simplicity of website design and integration with SiteLink is also a huge plus. It is very little for us to do in terms of website upkeep and admin. Images and most of the text on the website is editable on the admin login that we have access to so we can quickly update information as needed. Additionally, the ability to create various permissions levels for users is a big plus. We have a few reports only access as well as users with full permissions and permissions only to reservations, calls, and leads. This helps ensure that every step of the rental process is correctly dealt with as well as all pertinent information is kept accurate.

Singling out one feature that is completely the best would be the recorded calls. You can download, listen, or replay phone calls made directly to the website via the admin login. This has helped us out numerous times with the spelling of names and specifics of rental requests.

Customer Service including Tech Support has gone downhill fast since the merger(s). Very long wait time, no response, and tickets get closed and when calling most of the time they are unable to answer questions or address ticketed concerns.

They've said to call in for a quicker response, we call and wait on the phone for over an hour just to get a recording telling us thank you for waiting. When selecting the call back option they don't always call back for several days.

Trying to resolve issues is very difficult and you often have to explain the same error or change multiple times because they don't seem to have a way to keep track of these things.

It is understandable that they have a lot to do and different departments but there needs to be some sort of organization and consistency with the information they are and aren't allowed to share. We have been told something can not be done, only to get a call back from a different tech saying that the issue can be resolved and then resolving it in a matter of minutes.

Know what you are getting, the package deals seem like a good idea but don't include everything. Additionally, when they say you own your blog, you don't only own the content, not the hosting, and they will not give you access to the source files or server but will argue with you saying you own the blog.

We have encountered a few issues when it comes to tech support as well as account management.

There is a lot of miscommunication as to what is and what isn't allowed on the platform. Additionally, it is very hard to get a straight answer as to wither or not a product or feature is part of your plan, an upgrade, or not possible.

We have been waiting three months to speak with someone about updating/redoing our website. We have been told it takes this long to even get a conversation started but we have yet to hear anything back. Even if a date in the future needs to be scheduled it should be done in a timely manner. Currently, we have no idea where we stand in the queue or if we are even listed.

The overall website and SiteLink integration work 7/10 as designed with some major confusion on the backend including 'responsibilities and ownership'. We do have a few issues with the columns not updating properly or in a timely manner. Some website changes take days to update while others are instant across various platforms.

The platform and capabilities of the product are 3/10.

Customer service is 1/10. Many functions require the support service team to either unlock a function or complete a task for you. When calling by phone expect a very long wait. Once someone picks up they will always tell you how busy they are and how they cannot help you at that time. They then request you email them. An email inquiry will take between a week to two weeks to get resolved, if ever. I had the worst phone customer service experience with any company through StorEDGE. The representative mocked me on the phone, told me I should use a different service, hung up on me twice and was extremely rude. My issue was never resolved. I emailed asking for management to review those phone conversations as I felt the employee was disgruntled and trying to sabotage the business. A manager contacted me saying he would listen to the tapes, talk to the employee and get back to me. Crickets. It's been two months and it seems like my assumption of one bad apple might have been wrong, yet the whole tree is infected. Do your research, as switching SMS companies after-the-fact is costly.

Do your research on the SMS for you. Very hard and costly to change once locked in.

Complete SMS integration and website. Nice to have everything from the website to merchant services to tenant insurance all in one place and integrated. In theory.