Stonly Reviews

Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and new product roll-outs. Searching capabilities and embed options means answers are right at people's finger tips. It's used across our product team and rarely are there internal questions about how to use functionality.

It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues.

Customer-facing knowledge base, and reduction in customer questions coming to staff which the KB can answer.

The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers up to date with our informaton. There are plenty of ways to customize the look with different media types and ways to upload our information. I also enjoy the breadcrumbs along the top of each page. Our team has many different guides uploaded, so it's nice to know exactly where we are.

Stonly hasn't let us down, and the communication with insights and updates from the Stonly team are nice.

Nothing major. I do believe that a nice visual refresh of the way the site looks would be nice.

Being able to integrate our QA Form I'n Stonly is the best part :) I don't need to toggle between tabs while evaluating a case.

When we select a workflow from our CRM - it opens a new tab

Addressing knowledge/process gaps - with the help of the decision tree, Advocates are able to properly diagnose and select the next steps.

It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to bottom) is second to none, the product is powerful and easy to set up and use, they continue to evolve, it's a product we not only use every day we look for new ways to use it every day, it works with the systems we already have in place.

I know you'll think I'm a bot, but I'm not. This is the first piece of software I recommended at my new job and I think it's safe to say nobody is regretting it.

I don't really have anything. I guess I could say that sometimes the help center isn't as helpful as it could be.

I really like their customer centric approach. We have been working with the Stonly team to make the tool almost a swiss-knife for a variety of different use cases.

Implementing Stonly has been relatively simple and has allowed us to get a lot of value with relatively low amount of effort.

Plugs into our product as well as works indepdently. Nice interactive flows.

It would be great if the integrations were more robust. A direction integration with slack would be ideal instead we need to use zapier to post in slack from Stonly

We use

I'm really impressed with Stonly's onboarding wizard tool and its user research capabilities. It's making my job so much easier and providing valuable insights into our users' experiences

Honestly theres nothing I can think of that I dislike about Stonly at the moment

Stonly empowers me and my team to create a user onboarding experience that's contextual, personalized, and data-driven

Stonly is one of the best apps I've used in terms of its balance between ease of use and powerful capabilities. I've used it to build many different workflows in English and French and found it to be a great, reliable solution for unauthenticated workflow development. Embedded objects and videos are supported. Workflows are easy to build and the Insights (analytics) feature makes results easy to measure. As well, tiles can have icons, which look great. Another plus is the ability to customize the CSS to your specific brand requirements. It's very easy to add Stonly workflows to existing web pages (or pages from enterprise-oriented CMS systems such as Contentful).

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do this in the base offering limits the utility of having images in some workflows.

Although the standard graphics (GIF, animated GIF, PNG, JPEG, YouTube, MP4, etc.) capabilities are decent, I would like to see additional inline graphic placement and image-hyperlinking options in the future.

We used Stonly to create step-by-step guides for troubleshooting issues, learning about new products, installing equipment, and other uses. These workflows measurably improved our call containment numbers and led to higher rates of customer self-serve success.

My company has over 75 integrations and each integration needs it's own specific instruction guide. Stonly has done a great job of freeing up development resourcing by empowering product/analyst employees to write/edit guides, tips and other in-app notifications.

Stonly support was also very responsive when we were integrating and also when we faced some technical questions/challenges.

I don't think it's fair to blame Stonly, but the Stonly / Zendesk integration isn't as reliable as I'd like it to be. Every few weeks it stops working but I just have to log out/in to Zendesk and refresh to get it going again. Not a big deal.

Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that help everyone make informed decisions before a purchase is made.

More defined prompts that help the user understand what information will be displayed in the guide.

Helps customers with questions they may have outside of business hours