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Sterling Talent Solutions Reviews

User Rating

3.6/5 (Based on 56 Ratings)

Rating Distribution

  • Excellent

    39.3%
  • Very Good

    21.4%
  • Average

    14.3%
  • Poor

    8.9%
  • Terrible

    16.1%

User Sentiments

Quick Background Check Turnaround, Easy-to-Use Interface, Thorough Background Checks, Reliable Background Check Results

Poor Customer Service Experience, Inaccurate Employment Verification, Delays in Background Check Completion, Non-Compliance with State Regulations

Do You Use Sterling Talent Solutions?

Write a Review

Review Summary

User reviews of Sterling Talent Solutions highlight both its strengths and weaknesses. While praised for its ease of use and generally accurate background checks, users often report slow turnaround times and inconsistent customer service. Some users find the platform's interface outdated and lacking in modern features. Recurring complaints focus on the lack of timely responses from customer support, particularly when issues arise, and a tendency for emails to land in spam folders, further hindering communication. Overall, Sterling is seen as a reliable solution for basic background checks, but users often express frustration with its inefficiencies and shortcomings in customer support.

Pros

  • Sterling Talent Solutions is a wellknown company with a reliable reputation for background checks.
  • The platform is relatively easy to use and navigate, allowing for quick searches and information retrieval.
  • Sterling provides notifications when background checks are completed, enabling efficient onboarding processes.

Cons

  • Customer service can be inconsistent and challenging to reach, leading to delays and frustrations.
  • The software is not always userfriendly and lacks modern features, requiring improvements from a design perspective.
  • Some background checks take longer than expected, causing delays in the hiring process and potentially losing candidates.

AI-Generated from the text of User Reviews

Reviews
AN

Alan N

February 22, 2024 Source: G2.com
"So far so GREAT"
What do you like best about Sterling Talent Solutions?

I have only just started working with Sterling, but it is obvious they want to meet your needs. They are easy to work with and WOW is their background service quick.

What do you dislike about Sterling Talent Solutions?

Onboarding was a little difficult for me because I had a hard time understanding the person who was helping with my integration.

What problems is Sterling Talent Solutions solving and how is that benefiting you?

Past backgrounds were taking weeks!! Sterling is just a few days.

Read more
AU

Anonymous User

October 14, 2021 Source: G2.com
"My favorite Background Check Tool!"
What do you like best about Sterling Talent Solutions?

Sterling is thorough, trustworthy, and makes me feel confident in clear and concise background checks.

What do you dislike about Sterling Talent Solutions?

Sterling can be particular about specific dates (date started job, ended job, etc.) but while sometimes it can get caught up, I appreciate how thorough they are.

Recommendations to others considering Sterling Talent Solutions:

After using multiple other talent solutions, I find Sterling to be the best. Their customer service is incredible!

What problems is Sterling Talent Solutions solving and how is that benefiting you?

We feel confident hiring candidates after Sterling clears their background check.

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BM

Bruce M

June 23, 2020 Source: G2.com
"Sterling talent solution makes exceptional maneuvers of background screening testing of candidates."
What do you like best about Sterling Talent Solutions?

Sterling Talent is human resources solution that makes hiring much effective and recruitment of employees much simpler. It offers many benefits and helps in drug testing of candidates with any serious health issue. Employee forms and on-boarding services are also provided by it. You can do workforce monitoring in a more efficient manner. It provides the functionality of batch processing .The customer is really satisfied with company’s services and support provided is above reproach. The self service portal allows you to download the reports. You can make schedules of drug tests and medical appointments. Also the status of applicants can be tracked very easily. The reminders and alerts are there to notify you every single detail through emails and also it makes use of dashboards.

What do you dislike about Sterling Talent Solutions?

Above all mentioned advantages, the stumbling blocks gathered by Sterling talent solution includes its time consuming trait as it takes a lot of time to carry out the process. And company takes much time to give response as well. The billing process is also overwhelming thus needs more improvement to stand out. The updated versions are not up-to mark and have the same problems as with previous ones.

What problems is Sterling Talent Solutions solving and how is that benefiting you?

Sterling being seamless well suited automated software is strongly recommended. The user interface is steadiness and easy to navigate. It strengthens the pillars of reliance and wellbeing. You can make better business decisions through the accurate results offered by Sterling Talent solutions.

Read more
AU

Anonymous User

September 16, 2019 Source: G2.com
"Communicative and Fast"
What do you like best about Sterling Talent Solutions?

There was always someone available to speak with and my email were always responded to - most of the time sooner than expected

What do you dislike about Sterling Talent Solutions?

Everyone was very helpful the only thing that was a drag was having to provide W2s for past jobs but it was understandable why they were requesting them

What problems is Sterling Talent Solutions solving and how is that benefiting you?

Direct deposit was set up for me prior to beginning so I got paid on time and have never had an issue

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SK

Sandeep K

September 10, 2019 Source: G2.com
"Sterling Talent (BGC)"
What do you like best about Sterling Talent Solutions?

One application where can complete the full Background Check of a consultant. Initiation process is easy to understand and even we can track the status of each applicant, track the status of the drug screen. Even we get the notifications through the email and on the Dashboard. coming to Dashboard its very clear with all the options in it.

What do you dislike about Sterling Talent Solutions?

Sometime the process of checking the history of the alerts is delayed in updates. Time taking process completing some checks.

Recommendations to others considering Sterling Talent Solutions:

Highly recommend this software to other as this is simple and easy to use and understand.

What problems is Sterling Talent Solutions solving and how is that benefiting you?

On-board Initiation,Background Check, Criminal Check, Employment History, Drug Screen.compared to other Background checks sterling is less time taking.

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AU

Anonymous User

August 19, 2019 Source: G2.com
"Sterling Rocks!"
What do you like best about Sterling Talent Solutions?

The quickness of their results and simplicity

What do you dislike about Sterling Talent Solutions?

Nothing, everything is super easy to use and to understand

What problems is Sterling Talent Solutions solving and how is that benefiting you?

It has helped us place employees for proper positions do to their MVRs

Read more
AU

Anonymous User

August 19, 2019 Source: G2.com
"Love Sterling "
What do you like best about Sterling Talent Solutions?

Its fast, great customer service and easy to read results. all recruiters have access to pull information

What do you dislike about Sterling Talent Solutions?

logging in and resetting our accounts. it locks you out. other than that i dont have another issues

Recommendations to others considering Sterling Talent Solutions:

its worth the price, very fast and accurate

What problems is Sterling Talent Solutions solving and how is that benefiting you?

we can customize what background profile we need, fast results

Read more
AU

Anonymous User

May 18, 2019 Source: G2.com
"Sterling Review"
What do you like best about Sterling Talent Solutions?

Helps colleagues keep track of potential candidates when going through the hiring process

What do you dislike about Sterling Talent Solutions?

Sometimes information doesn’t come through quick or doesn’t update as fast it should sometimes

What problems is Sterling Talent Solutions solving and how is that benefiting you?

Easy to keep track of potential candidates and helps make the hiring process more efficient.....

Read more
SK

Sai K

May 10, 2019 Source: G2.com
"Outstanding Background operations & Good supporting team"
What do you like best about Sterling Talent Solutions?

Sterling Background portal, Best service in background verification's and drug screening. Very impressive support team I've seen. We have a good business with you guys, and working with you since the last two years and it was amazing experience. We always look forward to more successful endeavors. Where in i would definitely refer anyone to go with SterlingOne Talent solutions and experience a good business ahead.

What do you dislike about Sterling Talent Solutions?

Of-course, we have claws everywhere but only in few situations but there are taken care by the Sterling team in timely manner. I would appreciate the team who is working on it accordingly to clear the claws and dislikes.

What problems is Sterling Talent Solutions solving and how is that benefiting you?

We usually do background screenings, Drug screening on a daily basis. Benefits is all about good results which we had with the sterling team. I really like using Sterling portal for all my active client's background screening.

Read more
AU

Anonymous User

February 20, 2019 Source: G2.com
"Sterling Background Check System"
What do you like best about Sterling Talent Solutions?

This software is very user friendly and simple to understand.

What do you dislike about Sterling Talent Solutions?

Pending reports take too long to come back. Some reports come back in as little as 4 minutes, while others take as long as 2 weeks. Just too big of a gap.

Recommendations to others considering Sterling Talent Solutions:

A wonderful tool to add to your collection. Makes background checks just another step in the process.

What problems is Sterling Talent Solutions solving and how is that benefiting you?

I run Nationwide Criminal Backgrounds on all of my employees and potential employees using Sterling Talent Solutions.

Read more

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