People First, Always
39.3%
21.4%
14.3%
8.9%
16.1%
Quick Background Check Turnaround, Easy-to-Use Interface, Thorough Background Checks, Reliable Background Check Results
Poor Customer Service Experience, Inaccurate Employment Verification, Delays in Background Check Completion, Non-Compliance with State Regulations
User reviews of Sterling Talent Solutions highlight both its strengths and weaknesses. While praised for its ease of use and generally accurate background checks, users often report slow turnaround times and inconsistent customer service. Some users find the platform's interface outdated and lacking in modern features. Recurring complaints focus on the lack of timely responses from customer support, particularly when issues arise, and a tendency for emails to land in spam folders, further hindering communication. Overall, Sterling is seen as a reliable solution for basic background checks, but users often express frustration with its inefficiencies and shortcomings in customer support.
AI-Generated from the text of User Reviews
Sterling is thorough, trustworthy, and makes me feel confident in clear and concise background checks.
Sterling can be particular about specific dates (date started job, ended job, etc.) but while sometimes it can get caught up, I appreciate how thorough they are.
After using multiple other talent solutions, I find Sterling to be the best. Their customer service is incredible!
We feel confident hiring candidates after Sterling clears their background check.
Sterling Talent is human resources solution that makes hiring much effective and recruitment of employees much simpler. It offers many benefits and helps in drug testing of candidates with any serious health issue. Employee forms and on-boarding services are also provided by it. You can do workforce monitoring in a more efficient manner. It provides the functionality of batch processing .The customer is really satisfied with company’s services and support provided is above reproach. The self service portal allows you to download the reports. You can make schedules of drug tests and medical appointments. Also the status of applicants can be tracked very easily. The reminders and alerts are there to notify you every single detail through emails and also it makes use of dashboards.
Above all mentioned advantages, the stumbling blocks gathered by Sterling talent solution includes its time consuming trait as it takes a lot of time to carry out the process. And company takes much time to give response as well. The billing process is also overwhelming thus needs more improvement to stand out. The updated versions are not up-to mark and have the same problems as with previous ones.
Sterling being seamless well suited automated software is strongly recommended. The user interface is steadiness and easy to navigate. It strengthens the pillars of reliance and wellbeing. You can make better business decisions through the accurate results offered by Sterling Talent solutions.
There was always someone available to speak with and my email were always responded to - most of the time sooner than expected
Everyone was very helpful the only thing that was a drag was having to provide W2s for past jobs but it was understandable why they were requesting them
Direct deposit was set up for me prior to beginning so I got paid on time and have never had an issue
One application where can complete the full Background Check of a consultant. Initiation process is easy to understand and even we can track the status of each applicant, track the status of the drug screen. Even we get the notifications through the email and on the Dashboard. coming to Dashboard its very clear with all the options in it.
Sometime the process of checking the history of the alerts is delayed in updates. Time taking process completing some checks.
Highly recommend this software to other as this is simple and easy to use and understand.
On-board Initiation,Background Check, Criminal Check, Employment History, Drug Screen.compared to other Background checks sterling is less time taking.
The quickness of their results and simplicity
Nothing, everything is super easy to use and to understand
It has helped us place employees for proper positions do to their MVRs
Its fast, great customer service and easy to read results. all recruiters have access to pull information
logging in and resetting our accounts. it locks you out. other than that i dont have another issues
its worth the price, very fast and accurate
we can customize what background profile we need, fast results
Helps colleagues keep track of potential candidates when going through the hiring process
Sometimes information doesn’t come through quick or doesn’t update as fast it should sometimes
Easy to keep track of potential candidates and helps make the hiring process more efficient.....
Sterling Background portal, Best service in background verification's and drug screening. Very impressive support team I've seen. We have a good business with you guys, and working with you since the last two years and it was amazing experience. We always look forward to more successful endeavors. Where in i would definitely refer anyone to go with SterlingOne Talent solutions and experience a good business ahead.
Of-course, we have claws everywhere but only in few situations but there are taken care by the Sterling team in timely manner. I would appreciate the team who is working on it accordingly to clear the claws and dislikes.
We usually do background screenings, Drug screening on a daily basis. Benefits is all about good results which we had with the sterling team. I really like using Sterling portal for all my active client's background screening.
This software is very user friendly and simple to understand.
Pending reports take too long to come back. Some reports come back in as little as 4 minutes, while others take as long as 2 weeks. Just too big of a gap.
A wonderful tool to add to your collection. Makes background checks just another step in the process.
I run Nationwide Criminal Backgrounds on all of my employees and potential employees using Sterling Talent Solutions.
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I have only just started working with Sterling, but it is obvious they want to meet your needs. They are easy to work with and WOW is their background service quick.
Onboarding was a little difficult for me because I had a hard time understanding the person who was helping with my integration.
Past backgrounds were taking weeks!! Sterling is just a few days.