STAMP Reviews

Depth of the data and customized views. “The STAMP results were very telling and I am very glad we did it. The key is to be prepared to act immediately on what you learn.” Jerry Rollins, Founder & CEO, Sage

New improvements are happening every month

Don't use surveys unless you re prepared to take action.

Customer satisfaction and loyalty

We’re getting the responses we need to ensure our clients are getting the best support possible. The assessment set up is very easy. Adding contacts and creating the email campaigns is also very simple. The system gets the job done without making the user feel like there are too many options.

I’d like to create more customized questions on the fly so I can send STAMPs all of the time. Typically, I have to email my CSM and have him go in to confirm them. I know the question sets are market researched back but it would be nice if I could create the assessments on the fly.

Get into the platform, take advantage of your CSM and STAMP your clients.

We’re getting transparent feedback from our clients! Previously, they were just telling us everything was great. Then, when renewal came up, they’d leave… Didn’t make sense. Now that we’re collecting unbiased feedback, we’re saving clients and our client retention is up!

Ultimately, the platform is highly intuitive. At login, it's aesthetically pleasing and there is no sense of being "Overwhelmed" and no annoying "pop ups". There is no huge indicator prompting you to mass upload your contacts and begin sending STAMPs. The customer success manager actually wants to work with you throughout the process so you have a better understanding of what you're doing. They dig and uncover your business objectives to make sure accomplishments are measureable. They don't have the "set it and forget it" frame of mind.

As I become more entrenched in the platform, I'd like a little more hands off. I know my success manager is there to help me and make sure I'm seeing value, but I want to go in and break in. Create custom email templates and try to run my own reports. Personally, this is what I'd like.

Use some of their question sets before creating any of your own.

We're able to collect feedback from our customers that we typically have not been able to collect feedback from. It's giving us greater access to data to make data-driven decisions which is new to us. This approach is giving them the option to be anonymous on our assessment and they're more inclined to give us candid feedback. Hugely beneficial.

Hands down the simplicity of the tool is the best part. Being able to log into the site, choose my categories of which I want feedback on and then pick the questions is great. The platform is very intuitive, and it makes sending out assessments very easy. I can even create my email campaigns from the platform to send out too. Often times, we find ourselves sending out the same templates with different assessment links customized to the client’s preferences. We don’t need to custom write any code too.

I wish that there was a ala cart option to purchase additional functionality straight from the platform. More STAMP

assessments and advanced reporting is great, but I have to speak with my success manager first. I understand that they want us to get the most out of the platform, but I usually need to buy more when I’m working on assessments at 10 o clock at night.

Get the demo and read the reviews. These speak for themselves and you’ll be glad you did.

This SaaS tool gives me insight and data into my customers feedback. I can then use this information to provide feedback to other internal divisions so we can improve as a company. This gives me transparency into where we’re operating positively and also where we’re operating negatively. This is helping us retain clients that were at risk, ultimately affecting our bottom line.

This is a one stop shop to gain access to the voice of the customer. We can create different STAMP assessments for different customers and clients depending on how much detail we’re looking to obtain. We’re able to choose different categories which allows us to splice and dice the data so the reporting is simple to read. Within the tool, there is also an email tracker that shows us where the client is at in the process of completing their STAMP. We can send emails directly from the tool and BCC salesforce so we’re tracking our activity. I couldn’t imagine going back to our old ways of collecting customer feedback.

Right now, you can add contacts manually through the add contact feature, but only one at a time. Ideally, we’d be able to add more than one at a time manually. There is the ability to mass import but sometimes for testing purposes, we’d like to be able to manually add a handful of contacts.

Get access to the system as soon as possible. Going through the onboarding is pretty simple but if you can get access to the portal while you’re going through the paperwork, things will make even more sense.

We’ve realize that our clients are experiencing different levels or support and communication through out different parts of the US and world. We’re able to segment the reports based on location and this has increasingly helped us with our hiring. We now know which parts of the country need more support based on the customer feedback.

I can’t say enough good things about STAMP and my customer success manager. From the get-go, I have had nothing but a great experience with STAMP. The one on one training, support and tutorials have all greatly helped me use STAMP successfully. Being able to log into my portal, choose a handful of categories and questions and begin my first STAMP assessment super simple. I can also monitor my account managers that are also using STAMP. The hierarchy set up within the system makes it very easy for me to run reports and to compare my Account Managers.

Every so often, I’ll get an idea and I’ll want to send a new STAMP immediately. My success manager always reminds me that we need to socialize the STAMP to our clients before we send more. In order to get a good response right, we need to tell them that an assessment is coming so they fill it out.

Be patient and have your CRM data in order!

I don’t have to worry about my account managers fudging their customer reviews anymore. Now that we launch the STAMP, we get the assessments directly from the customer. Having a clear and concise assessment review from the client allows us to pick and choose which clients are in jeopardy of leaving. Client retention is extremely important in our line of business.

I absolutely love the data and reporting catabolites that STAMP gives me. I can see the results of all of my questions for each STAMP, for all Account Managers or for all accounts. They have found a way to splice the data so region, city, and even zip codes can be determined. Having clear and concise data allows us to put action plans together so we can act. Receiving the feedback is a game-changer for our business because we’re able to capitalize on it and increase retention. Also, we can use this data to show future clients our current clients are ecstatic about our support and service.

At the moment, I do not have an dislikes about the platform. It would be nice to have some type of social media integration where my clients can share their review online with LinkedIn or Facebook. I’d love for something like this to show up on Yelp. Maybe that’ll be something they add in the future.

Do research online for what makes a client assessment successful. Have an understanding of what you’re looking to accomplish by sending a STAMP. This will help you during the process of creating your STAMPS.

We are receiving feedback from our clients through the client life cycle. Understanding what our clients thought of the sales process, onboarding process, support and even off boarding process allows us to get better. If a sales representative asks a client what went well, they’re only going to tell them the good. These STAMPs allow us to receive more blunt information. We’re able to take this information and use it to grow.

Being able to see the data and reports for each individual STAMP assessment. Also, have the account manager dashboard that’ll show me all of the data aggregated so its very easy to see how well our accounts are doing. The assessments metrics are simplified so anybody can understand the meaning of the outcome from the reports. Also, there are a handful of different reports we can run which gives us transparency into these accounts. It’s helping us get a better understanding of how each of our big accounts are doing.

Sometimes I wish that when I want to add a customized question without the CSM’s approval, I could. But, after I check with the CSM and they help me through the verbiage, I realize that it’s a good thing. Maybe STAMP can change the process to allow me to submit the question and keep it on the screen so I don’t forget about having posted the question.

A lot for sure

Fast, easy and systematic way to capture the “voice” of our customers.

We are relatively new to this platform, so at this time we do not have any problems.

It is definitely worth your company looking into.

Analysis of customer feedback both positive and negative. How are customers view our business.

Wwe had to worry when we got to renewal time because we didn’t know if our clients were going to renewal. Now that we have STAMP, we know how each and every client is feeling about renewing again.

Being the main administrator, I must create additional accounts within the system for my AMs and CSMs. I wish there was a way to mass create accounts for my team. Typically, I have to call my CSM.

Adoption of the product is key. Make sure that the account managers are well aware of this purchase.

We are able to get ‘blunt’ feedback from our customers rather than just praise. Being that these STAMPs are anonymous, clients feel more inclined to give us real feedback.