Staffbase Reviews

It's great to be able to build a platform that you can fully customise with your branding and make your own. The drag-and-drop features make it really easy to use and we can build useful, fun and engaging pages within minutes.

The support from our Customer Success Manager is really helpful, we have regular meetings to review our progress and how to improve which really helps tailor our plans for business KPI's.

There are some features that we'd like that Staffbase doesn't have, we've requested these in their "ideas" portal and it's a case of hoping these get voted and the team at Staffbase decide to go ahead with the ideas.

We have one space for all our communications to our field workers and our office workers combined. This is also a main point of call for people to find information and resources they need. One of our key factors for Staffbase was that our communications wasn't one-sided and that people could get involved in conversations and have their say, which we can do with social boards and groups we've set up in our own app.

Customer Orientation, Speed, Project Management

Nothing i'm Happy with Staffbase, Thank You

Communication

Very professional support and follow up.

Onboarding was amazing.

Nothing.

All good. Everything is OK. Keep it like that.

Keep on going as you are doing it right now.

You are the best.

User import and export.

In general user management.

Realized very good, quick and professional Support.

excellent client service approach, intuitive intranet platform to use, and easy to implement.

sometimes small issues may appear, but they are working in fixing them quickly

smough, efficient and mesurable internal communications

Very user friendly tool to create nice looking and impactful emails.

Great customer support

Integration with active directory can be touchy

It really help us creating harmony in our internal communication using the email builder & shared templates.

Great onboarding team

Very proactiv and reactiv too

Very easy to implement

nothing for now

don't see anything that we dislike until now

Single platform for communication

Easy to publish

The staff and the willingness to try new out the box innovative thinking.

It has only added value to my deliveries

Cutting through the 'death by email', allowing us to tailor our communications by forming a deeper understanding of our audience globally.

The Staffbase customer support is second to none. From initial calls to implementation to monthly maintenance, I have felt supported all along the way. Their staff is extremely helpful and knowledgeable, and they gave me all the tools our team needed to have a successful launch.

There are some limitations in the intranet side of the platform, primarily the landing pages and news pages separate which causes some challenges. But they're always seeking feedback and their product team seems open to new ideas and features, so hopefully they'll improve this in the future.

Previously, our primary communication channel was Outlook email. Everything was a stand-alone email and there was no way to track metrics. We also used SharePoint as our intranet, which leaves a lot to be desired. Now, we're able to publish timely, relevant news articles and teammates can engage with it. We're also about to build email and newsletter templates for a consistent, modern look and feel. Lastly, we're able to track data which helps inform our decisions and strategy.

We use the news feeds for company-wide and local news, and the functionality allows us to tailor news to specific audiences.

It would be great to have the option to create user groups by uploading a csv file of email addresses as creating user groups for specific people (something that is to bespoke to do with the tags we have). This would help for adhoc communications.

The knowledge base is really handy, and the support team is helpful and quick to reply to queries. They are always followed up to make sure everything is ok.

Easy to use

Plug in functionality within outlook

Great insights to tailor comms

Ability to insert GIFs

Font limitations

GIF Sizes

Ability to resize images within the tool

Need table designer

Makes content look nicer, easier to navigate and build newsletters using imagery and GIFs.

We can also monitor the data and understand who is reading what.