Squaretalk Reviews

It is a platform that can be used by any type of industry such as hospitals, travel agencies, and financial systems, also give solutions for voice, text, and SMS and build integration and the most important values are flexibility and transparency.

I have nothing o dislike at the moment it seems to be a great and innovative company that gives solutions to clients and has a diversity of multicultural teams all around the world

It is solving the communications between clients and companies to exchange ideas that benefit the company to know more about the things that will like clients and give a high quality of service

I use Matrix, their autodialer, and the system is making my sales team much more efficient. We have a very low waiting time, and I can easily manage the dial level to reduce dropped calls.

Would love to see some more AI on the sales scripts so that it prompts our team on what to say not just show a normal sales script.

It's ironed out all the communication bottlenecks we had. Client interactions are now more organized and timely. Plus, with real-time data access, we're always a step ahead.

The powerful features masked by a simple interface. It's not every day you find a platform that offers such a combination. It's been revolutionary for our daily operations.

Getting onboarded with all the features can be a tad bit challenging for non-tech-savvy users. But the incredible support from Squaretalk's team more than makes up for it.

From maintaining a clear line of communication with clients to ensuring our internal teams are always in sync, Squaretalk does it all. It's reduced miscommunications and made collaborations more fruitful.

The fact that I can connect with any client without any glitches and access call logs easily. The UI is very user-friendly, making daily operations smooth.

Although the interface is intuitive, I would love to see more tooltips. These can assist new users or those unfamiliar with certain features, ensuring smoother navigation and a more intuitive experience.

Apart from ensuring efficient communication, Squaretalk has significantly reduced the time our team spends on manual call logging and CRM updates. It's truly transformed the way we communicate and collaborate.

Its ability to be integrated into our tech stack effortlessly is a game-changer. Additionally, the clarity and quality of calls are pretty good.

We have a multilingual team, and some of our representatives aren't fluent in English. It would be immensely helpful if Squaretalk could offer interface translations or language options to cater to a broader range of users. Right now, the interface being available only in English poses a slight challenge for them.

Squaretalk bridges the gap in managing our distributed team setup. It's allowed for better collaboration, quicker call transfers and better queue management, and has overall streamlined our contact center operations.

The best company that had the opportunity to work with. The support team responds fast and fixes all issues that we face.

Nothing to add here. Only good things about the company up until now.

The Squaretalk support team helps with all kinds of technical problems. Be it a connection issue or a call issue

Squaretalk boasts an intuitive interface that simplifies setting up and managing customer interactions. The platform offers flexible customization options, advanced analytics and reporting, and seamless integration with Salesforce and other essential business tools.

The sheer number of features available on Squaretalk can be overwhelming for some users, particularly those new to call center platforms. However, once familiar with the platform, navigating it becomes much more manageable.

Squaretalk helps to be twice as effective in everyday business operations, where communications with clients take up more than 50% of the whole workload. The solution simplifies call management by providing advanced analytics and reporting.

I like how it really facilitates our work communication, making everything much productive and save time. It's easier for our team to review and check on calls anytime as well. Plus, the support team is always a great help and always available to assist us.

I cannot think of anything I dislike about the software. It has been a great help to boost our productivity and manage calls and monitor it.

As we're running a small-medium sized business, we only used mobile phones and landlines which didn't record the calls. After implementing this software, it's so much better to track calls and monitor the quality. The analysis is much easier to do and with that, we can easily improve our service.

The surprising thing about Squaretalk is that it conveys such a complex template to its users in an easy and understandable way. It offers VIP service even in small businesses in order to monitor the workflow and establish healthy communication within the team.

During the usage phase, problems that may be experienced together with support with small trainings are prevented. I can say that there is nothing I don't like about Squaretalk.

It is a very open pIt is a very open platform for developers and personal development. It meets expectations. Axiom is a full-featured cloud PBX. I find it very successful for our data to use Axiomi.latform for developers and self-development. It meets expectations.

Squaretalk iabone of few solution available in the market which provide complete business communication solution through different systems and softwares. The programmee theybuse are efficient and effective.

I don not dislike anything but recommend that the company should make their intro more user friendly for non technical people. As most of their clients are business managers who have less understanding of IT related abbreviations.

B2b and B2C communications are some of the most challenging business communication for any organisation. But having solutions from squaretalk means that the company has a reliable communications in place for all type of conversations