Splunk On-Call Reviews

It has greatly enhanced our incident management process.

The flexibility and configurability of this tool are truly commendable.

The robust notification system ensures that our on-call member never misses the critical alerts which helps us to mitigate the issue as earliest to keep our infra stabilised.

Couldn't able to generate the reports to track the incidents by date wise.

And the users management licensing is minimal.

This tool helps us to notify the alerts via call, emails and other communication tool which will helps us to look forward to mitigate the issue as earliest.

As an DevOps Engineer , one must look back into the beautiful features of using the splunk on call as it provides best experience in empowering the devops and support team to contribute with the quick alerting and incident review mechanism. It is helpful in remediating the prod incident reports and review them internally to quickly find any bugs or issue related to the app code áńd trace them in real.

Nothing to dislike as we have experienced a handsome front end dashboard which helps even a mid level engineer can quickly start learning from it and can work accordingly to the business requirements. It is highly recommended software instead. We haven't experienced any issues all alongbthe journey of incident reports and log alert.

Responding to the incident are faster and it helps technical engineers to provide solutions to the end user customers to connect live and solve the problem it increases the business values

Being able to create teams and configure shifts between them is one of the most helpful resources available on this platform.

Splunk On-Call provides easy integrations with several tools making its configuration very easy to set up.

It may get a little tricky when wanting to schedule shifts between multiple teams and users. If you don't define how shifts should be previously, Splunk On-Call won't be helpful at this step.

In addition to a robust observability platform, Splunk On-Call helps our team mitigate any issue incoming from different sources because of the ability to call or text message the people on current shifts. It provides the option of self-resolve any problem that meets certain conditions. It also provides a "window of silence" for incoming cases because they might self-resolve quickly, and nobody wants to receive a call for false positives.

The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline interface is simple and easy to understand.

VictorOps was recently acquired by Splunk, which is notorious expensive, so I'm still a little worried about future price hikes. For now, however, Splunk has actually reduced the cost a bit for us.

We needed a single platform where our software engineers and IT workers could triage problems. VictorOps has helped us centralize our troubleshooting workflow.

The ability to handle incidents, escalations and grabbing point duty off my teammates from the mobile app is awesome. Also, the fact that alerts from VictorOps override my phone's sound profile means I can silent my phone and sleep tight while not being worried of missing a critial alert while asleep during 24 hours point duties.

The app is also light and have seen lots of improvement over time.

Working with the API is a bliss and it has many integrations with default tools like Zendesk.

I love it. 1000% recommended.

I would like to be able to schedule overrides and change regular scheduling from the mobile app for emergency schedule changes.

Point duties and crucial DevOps alerts from our monitoring system.

Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack.

That the app wakes me up in the middle of the night! Truly don't have any dislikes with the solution. Support is always willing to assist with any issues including finding a solution due to any specific business requirement you have.

This solution is a must for any IT, DevOps, or Operations. Previously sent alerts to text messages manually resulting in missed alerts and alert fatigue for team members that weren't on-call. VictorOps manages the alerting process seamlessly with excellent scheduling functionality, including temporary overrides when needed, to ensure your entire team maintains a quality of life!

Ability to support 24x7x365 rotation between a 4 member team. The "timeline" feature is excellent both for real-time incident response as well as allowing for detailed post-mortems.

The fact that VictorOps has an Android app, and can be set for Push, SMS, Email, and Phone call notifications, as well as can be integrated with Slack. I find the web-portal a little bit sparse, and cumbersome, but the actual service works great.

find the web-portal a little bit sparse, and cumbersome,

After hours ICT problems are being resolved - with the on-call engineer being contacted. The biggest benefit is having a 24/7 service

I use victorops on a daily basis with a team of other devops people, and by allowing us to schedule and customize our alerts whether that be though its many integration points or its various methods of alerting. Its easy for us to switch shifts and set up schedules. I enjoy the many different contact methods it supports so that I can set it to text me, send a push notification or call me.

In general I enjoy the android app, it's completely functional, however i'd like it to reach feature parity with the website, i'd like to be able to do all the management stuff i need to do from the website from the app. Besides that, they could also introduce a dark mode on the web version of the application

do the trial, it will help you realize how powerful it is.

We use VictorOps for our monitoring and alerting, if we need to take immediate action or open critical incidents to notify those who need to be notified. It integrates very well with our monitoring systems so that we can put all of our incident information in one place.

Fully customisable and has a lot of sources to get alerts in to victor ops.

More fluid setting of roster - we don't just have a simple rotation - it varies quite dramatically and requires someone to update the roster every few weeks.

We are helping ensure that we have a solid chain of escalation when there are problems and ensuring accountability when things don't go to plan.

Multiple team and personal escalation paths ensure that alerts are sent to the right person, not wasting anyone's time.

I leave the desktop app running all the time, and sometimes I have to refresh to see the "timeline". This is a very minor problem, it does not detract from the overall app functionality (and it could be my browser).

On-call used to be one person - with VictorOps we were able to schedule support in a non-intrusive way, ensuring the work-life balance that is part of our company's mission.