Spiky Reviews

I migrated to Spiky from Otter and use it daily.

It's really easy to use. I appreciate the comprehensive feature set, from sentiment analysis to a mapping of attention during calls.

I am a big fan of their customer support, I'd say it's unparalleled.

The only thing I would like is being able to export the transcript as word docs, not just as a pdf, which I brought up with their team and I understand is going to be feature soon.

Spiky follows me around all my calls, it automatically connects to whichever video software I am using and send me a summary of what was said on the call, which is super helpful and helps me stay organized.

Spiky is a powerful tool that helps you analyze and summarize each meeting. It drives and keeps people engaged and help to prepare the follow up meetings with important insights from the previous ones. Also, it's seemless integration makes it easy to use and adopt.

So far nothing that I dislide about Spiky :)

Helps me get valuable insights from my meetings

Spikey has replaced us from taking notes during calls and allows us to focus on the calls now. It is also a great training tool for our sales team as we can review pitches and pick areas to focus in on

Its a bit more expensive than competitiors but you get what you pay for. We tried otter and fireflies and didn't see any value.

The transcription is amazingly accurate so that's a plus and helpful right there. If you are focused on taking notes as a salesperson, you are not as attentive as you should be in reading the room.

We also use this post-call for me to review how our salespeople are doing on calls.

Spiky's ability to generate insightful summaries of our meetings is a game-changer. It condenses hours of discussions into actionable takeaways. I also appreciate the engagement tracking feature, which helps us identify moments when participants might be disengaged.

While Spiky excels in analyzing and summarizing meetings, the user interface feels a bit cluttered. A cleaner and more modern UI design would significantly enhance the user experience.

It has solved the issue of fragmented workflows by seamlessly integrating with tools like Zoom and Outlook. This saves me from juggling between different platforms and helps maintain focus on my tasks, boosting efficiency.

The AI-powered insights it provides are a game-changer. The platform's ability to analyze and highlight key moments, track engagement metrics, and offer actionable feedback has significantly improved our sales process.

Although Spiky's insights are generally accurate, there are occasional instances where the context might not be fully captured. Some insights might need additional clarification, but overall, it's a minor concern.

Spiky has transformed our meeting strategies. We're able to adapt in real-time by spotting engagement drop-offs and adjusting our approach. This has improved customer interactions, and the insights are guiding our sales team to make informed decisions, contributing to enhanced revenue growth.

Being able to depend on Spiky to take notes on the meetings that I go to is so essential for me because I am able to come back and break the call down and extract the most valuable info I need to prepare for my next meetings.

I don't have anything negative or constructive critizism to give at the moment.

It's helping me break down my calls and make sure that I am on top of areas of improvement.

It has good feedback on how your calls went

Needs more integrations, particularly with 3CX.

Helps us to check how our phone calls went, and make them better.

Spiky has truly transformed the way I work. Its intuitive interface and seamless integration into my workflow have made my daily tasks significantly easier. One standout feature that I absolutely love is the summary and next steps feature. After each meeting, Spiky helps me distill the key points and action items, making it effortless to organize my thoughts and prioritize tasks. This feature alone has saved me countless hours and improved my overall productivity.

Providing more comprehensive tutorials or tooltips within the application could help users maximize their experience right from the start.

I am a campaign specialist, and my days are filled with numerous meetings with campaigners. Listening to their opinions and transforming their campaign subjects into compelling content is a significant part of my role. Managing these interactions and the wealth of information exchanged during these meetings used to be a challenge until I started using Spiky as my go-to meeting analysis tool.

I use Spiky.ai for a while now and I love the tool. Not only can I see team's activities, but I get a summary of what has been said and agreed. Important is to see the summaries and action items, what has been agreed on next steps. That enables me to coach sales reps accordingly and analyse calls in greater depth, improving their performance. A tool better than anything else I have seen and tested on the market.

The language support isn't there yet but it's on the roadmap.

Helping me to evaluate calls, action items and deal velocity.

The impact of Spiky on our meeting analysis process is truly remarkable. Its ability to analyze conversations and generate comprehensive summaries is nothing short of impressive. The feature that truly stands out is its automatic identification of action items. No longer do I need to painstakingly sift through notes to find actionable tasks – Spiky.ai does it for me, making post-meeting follow-up efficient and effortless.

While the AI-generated insights generally hit the mark, there’s room for refining their accuracy by delving into the intricate details of our meetings. The precision could be further heightened with a deeper grasp of contextual cues.

The sentiment analysis offered by Spiky.ai is another remarkable aspect. It provides valuable insights into the emotions and tones conveyed during discussions, helping me gauge the overall sentiment of the conversation. This feature has proven particularly useful in understanding the dynamics of various interactions.