Spiceworks Help Desk Reviews

I'm managing my support tickets with Spiceworks Cloud Help Desk. It is very good for my company. Spiceworks community always helpful about issues. We are using all of our support tickets. Integration and implementation is very easy with Spiceworks Cloud Help Desk. We are using this system daily.

I don't see any issue about Spiceworks Cloud Help Desk. Community admins always helps. All features works.

Spiceworks Cloud Help Desk helps me business monitoring and control. Spiceworks Cloud Help Desk gives me report about my team and i'm checking employee performance.

I love the community boards this is a good place to talk with other professionals about issues you have.

I don't love the ads but I know thats what keeps their product free.

It is a good place to manage tickets and inventory.

Easy to set up and use. It also ties into Spiceworks Inventory

I would like to have more reports and the ability to customize them.

If you are looking for a no cost solution for a basic Help Desk this is the software.

Better Help desk response due to reminders. We have realized more solved and closed tickets along with cost savings

It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets are easy and intuitive. Central admin users can create graphs and ticket logs. It included remote control support, making it easy to manage the user's computer if demanded. This software is handy when you have many users in your company. It helps a lot when attendance is needed as soon as possible.

The search engine can be hard to set the filters. The initial configuration is time-consuming. Even If you decide to host your server yourself, starting from scratch can take more time.

This cloud-based web service can help you administer your tickets promptly and remote users control for support, making it a powerful tool and a time saver.

It controls practically all of your company's tickets and makes it easy to handle the issues promptly. It saves time as being a centralized information system for attendance.

End Users are able to open up a help desk ticket by simply sending an email to our specific portal. The ticket gets routed to the Admin Console Portal and can be accepted, assigned fully worked updated, closed, and reopened. Simple and very effective.

I'm not sure if it's the browser that I am using or not, but I find that if you leave the portal open for over 10 minutes and you type in the comments field you cannot save it and it just hangs. Then you need to copy your text refresh the web page and then paste the comment back in and it works perfectly until it times out again without warning.

Hardware issues. Software issues. End-user account issues. New hardware requests. Updating Group email lists. Attending to new hires and cancelling staff who have resigned. It is a robust IT helpdesk application.

What I like about Spiceworks, is that for the budding IT company, it's a low cost solution. The fact that it's cloud based, with a large user forum, that literally spans the planet, is very nice. I can get help and feedback on issues I run into from different perspectives. I love the way you can configure email addresses to create ticket automatically.

Sometimes, of late, they have had some serious issues with their data centers. Just a couple of months ago, we were without a helpdesk for an entire day.

Benefits are we have organization, as well as a historical record. Many times we run into problems that are reoccurring. Having a ticket history we can quickly go back to those solutions and implement them fast. Also, it saves us from having a massive email account with unreadable information.

The ability to address issues as they arise, is so much better than our old post it system. As a small business, quality software is important and this is quality.

I can respond, add pics, find inventory.

there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk.

If you are looking for a high quality product, with an amazing community. this is it.

We are solving both hardware, and software issues, as quickly as they are reported. the benefits, happy staff.

First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it became the GO TO application for day to day operations ..... the words are 'please submit a ticket' ... accessible from ANY device that is connected to the internet for both techs and end users.

Not much at all if anything, it's our go to no matter what.

Take a look, open a 'help desk' and don't look back.

Inconsistent ways to receive submission of IT issues and zero tracking. The Spiceworks Help Desk (Cloud) make it a lot easier, we can see who has what to do, assign to both internal and external technicians if needed, run simple and advanced reporting for management and keep on top of issues.

Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful to gain insight

mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. sometimes response delays are there

A customised and robust solution to handle IT, Admin and HR related issues and requests and since the departments are connected directly problems are resolved more quickly.

We were searching for a cloud help desk that would let the administrators for multiple entities see in one platform. This allowed us to accomplish this by setting up two helpdesks for our entities, but allowing the helpdesks to be different.

The cloud helpdesk requires the user to enter their email, then click on a link on their email every time they submit a new ticket. The only way to connect it is through an active directory. So there is no SSO or LDAP capabilities for login.

We have been able to timely resolve tickets for both of our entities. It helped because we are no longer scanning multiple help desk sites. Staff is happier on the tech repairs because they are resolved quicker.