Soon Reviews

The simplicity to use the platform. The features work easily and are also learned quite quickly. Also the integration with the agenda is very helpful.

It would be helpful for in future times to have an introduction to the platform. Even if it is easily understood, it would be helpful, to use the full potential of the platform, to have an introduction to the platform.

Have a schedule where in one overview I can see where I am scheduled. It benefits me by being quickly accessed and easily read.

I do like Soon's design, its intuition, and most importantly, their excellent customer service. Soon really does everything possible to satisfy its clients. The team shows real customer empathy, is patient, has a tremendous amount of product knowledge, communicates easily, and always does it with enthusiasm. I'm delighted with this product and service and recommend this to other teams looking for a better scheduling process and experience. This product reflects future scheduling and there is none in the market that beats them.

No downsides from my experience other than missing intraday functionalities that would make my work even more effective. Luckily this functionality is recently announced and will be released soon. Again, Soon listens carefully to its customer needs. Excellent work.

• Easy and fast scheduling of my team - with no hassle and less time.

• Enabling self-scheduling to my employees.

• Eliminating the use of multiple tools for scheduling.

• Increasing employee happiness.

The fact that both the end users and the planner have a great UX.

Nothing major as of yet. But they can always implement some nice to have extra features :).

Just contact them and let them show you what the opportunities are.

Creating a monthy schedule for my team now takes two, three hours in stead of 1 day+.

Possibility for self planning and collaboration within a large team. Good overview and options for management information and export of data. Great service and cooperation: the team of Soon develops the tool in close collaboration with the users.

We like everything of it, nothing to dislike.

Employees are more involved and own their work planning. Better understanding of the process. Higher agility and faster adaptation to forecasted workload.

There are many things that I like about Soon, the key aspects that I like are listed below:

- I love the fact that we can build our own templates. The fact that we can customise these are very handy and result in a lot of time-saving. We can also add or change these easily every time.

- Whenever adding users to or changing an event, it gives notifications to other users immediately, which is also very helpful and efficient!

- Whenever I am in need of help with Soon, I can always contact the helpdesk (Olaf) and helps me a lot and a quick response time!

Overall, I have to say that I have worked with various applications for planning, but this one has shown to be the best planning tool that I have ever worked with!

There are few things that I dislike, however, I could think of two tips:

- It would be great if I could change one thing. Namely, it would be nice to have the ability to give colours to events for easier readability of the schedule. Special events could then be noticed with a single glance at the agenda!

- When assigning a user to an event, having the option to select from a group of users instead of seeing the complete list of users would be better. I have tried using groups as a means to shorten the list of users, but without success.

Nevertheless, I find it a great tool!

To all others looking for a great planning applications; this is one of the best tools! Most importantly, the helpdesk is very quick and very helpful!

Making complicated schedules, which saves time, including automising the process of sending notifications

Soon is an intuitive software and easy to use for all people. The employees are very responsive to the request and have short iteration cycles. From a user perspective, the main upsides are that my colleagues and I can communicate through the app and can easily schedule based on our preferences.

There are no dislikes. Sometimes when problems occur, these are solved quickly.

Do not hesitate and try out the trial!

Soon had a great impact on our communication and scheduling process. Through the Soon app we can communicate with planners and my colleagues, therefore excessive emails and messages on other apps are lesser. The app gives also a clear image of the available shifts and my own schedule itself.

great high level view, complemented by clear details that I can add to each shift/event in my team’s, makes planning a lot easier as a manager. I also find open shifts especially useful for my team to pick extra shifts and for them to empower them with some autonomy in their schedule and income. Lightweight!

easier scrolling through shifts on mobile. also would be nice to get some insights to support strategic forward planning, like hours usage for specific roles

The Soon team offers amazing and timely support. That has been one of the things I appreciate most about using Soon.

Real time scheduling, shift/event specific team communication. The time savings have freed me up to work on more important things. My team also really likes that they can swap shifts among themselves since I turned that function on.

It has an intuitive interface for both managers and agents and really makes planning team's schedule easier!

Quite excited for some of the things they have in the pipeline, such as an analytics dashboard to view by team's performance and an auto-scheduling feature to help me automate away the very tedious task of planning my team's schedule every week – especially with the amount of considerations I have to take into account, such as their working hours, company policy, etc.

Haven't found something to dislike at the moment.

Their founders and the rest of their team are really friendly and great to do business with! Definitely drop them an email to discuss your needs and they'll see what they can do to help you.

Currently relying on Soon as a platform to manage my employees for customer support.

One thing that's really helped is how my team can now manage their leave accordingly and ensure there's always someone on standby to help with tech support. Also, I no longer have to use Excel or Google Sheets to plan out their schedules and account for their leaves.