m

me

April 10, 2024 Source: Trustpilot.com

Don't trust Trustpilot, Snap is GOOD !

I just did a well functioning survey that used Snap Survey software, and I would use Snap if I needed to create a survey.
Many of the reviews on Snap's Trustpilot page are slagging off another company that uses Snap software.
If Trustpilot were doing an ADEQUATE job, they'd dismiss ALL the reviews that were incorrectly lowering Snap's Rating because the reviewer was rating a different company !!
Personally, I think Snap (and lots of other companies) should sue Trustpilot for misrepresentation !!!

TO

Tamara O

January 26, 2022 Source: G2.com

"Great Product"

What do you like best about Snap Surveys?

Snap Surveys is easy to learn and use. There is a wide variety of question types to choose from and switching between them is a breeze. Data exports directly into SQL server make the program beneficial from start to finish.

What do you dislike about Snap Surveys?

Limited user types on Webhost; It would help if some users could see respondents without having the capabilities of accessing data or changing the availability of the survey.

What problems is Snap Surveys solving and how is that benefiting you?

We use Snap Surveys to collect health research data for clinical trials. We have much more control over what our surveys look like, which is excellent for participant-facing surveys. The time we save creating new tables in SQL and automatically downloading and transferring data to our servers provides time for us to focus on other areas of our job.

K

Karen

September 14, 2021 Source: Financesonline.com

Great software for professionals

PROS: What I really like about SnapSurveys is the fact that everything is in one place. Within the software I am allowed to create and set-up my questionnaire, then link it to the customer database so I can host it on a server and finally send out invites and reminders to all non-respondents. I love that the summary report with charts are created automatically. The other great thing about the software is that it works on all devices (mobile, tablet and pc’s). Questionnaires are customizable, there is an option for adding sliders, semantic scales, even client logos and branding. The software offers best practice functions like an ability for randomizing codes and routing, and this is great because you can ask questions that are relevant to respondents.

CONS: I cannot say whether it’s dislike or like. It has so much functionalities. If you want to use the software to its fullest then you’re going to need help from their support team, but don’t worry they are very helpful and friendly, they are going to help you with the e-learning process and help-sheets.

T

Tim

June 23, 2021 Source: Trustpilot.com

Fantastic software, wonderful company

We have used SNAP for 5 years now and it continues to be of huge benefit to our company. The tool itself is hugely flexible and can be used to create fairly complex surveys, analysis and reports.The team at SNAP are very responsive and the technical support is really good too!

C

Customer

June 1, 2021 Source: Trustpilot.com

Devoted user of Snap

Over 30 years of using Snap, I continue to be delighted and praise it to my colleagues and clients. My research consultancy simply can not work effectively without Snap. It's so adaptable and user friendly for projects of any size. I look forward to continuing to use Snap, in the post covid times ahead, especially with the exciting new upgrade now available

BL

Becky Loftus

April 8, 2021 Source: Trustpilot.com

Brilliant survey tool

I love Snap Surveys and have been using it heavily for over 5 years. It's so flexible but really good value for money and you get all the proper survey features at once rather than having to pay extra for doing research properly! It isn't too tricky to learn to use. My one suggestion would be instead of PDF autogenerated reports with graphs in, to be able to create graphs that can be used directly in PowerPoint and Word. Would save me so much time!

JM

Jonathan Million

March 29, 2021 Source: Trustpilot.com

Brilliant research partner

Since 1997 Snap have been a fabulous partner and we have loved working with them to build our business, from our foundation training through to running multi regional global studies for the worlds biggest brands, Snap was the platform we used. The real strength is how quickly they respond to help you when you need it, there isn't much spare time in Market Research, so when you need help, you need it now, and Snap are brilliant at that. The product is world class and they have a very innovative approach to meeting the industry needs with regular updates to add in functionality that clients expect in a very fast moving market. We have and will continue to refer our partners and clients to Snap whenever the opportunity arises, great company.

LH

Lisa Holt

March 5, 2021 Source: Trustpilot.com

Carly in Snap Support is amazing

Carly in Snap Support is amazing, she's shown such enormous patience with me, working through the endless queries I have as I'm getting to grips with the software after 10 years away from it. I really don't know what I'd have done without her support. Thanks so much.

M

MF

February 5, 2021 Source: Trustpilot.com

The support and customer service is fantastic!

When making my first survey with Snap, I got a bit stuck and emailed the company for support. A kind employee got back to me really quickly, and continued to help me through any query I had. We ended up having many back and forth emails as I was so new to the software so was getting confused here and there, but she helped me continuously and was patient and thorough in making sure I understood how to fix the problems I was having, with genuine kind words and screenshotted step by steps. This software is amazing and the support is phenomenal - friendly and fast. I would highly recommend! Thank you Snap.

S

ShropComm

February 5, 2021 Source: Trustpilot.com

Snap is a must!

We are an NHS Trust which has using Snap for several years now for both audit and survey data collection. The product is essential to the work we do, easy to use and capable of so much. The support provided is excellent, very responsive and hugely knowledgeable support staff. Snap has really come into its own during Covid, where we have used it for lateral flow test data capture. We've had a huge amount of support and guidance from an individual support person and the system we've set up has worked beautifully. Wouldn't hesitate to recommend.

Snap Surveys Reviews

User Rating

Rating Distribution

Do You Use Snap Surveys?

me

Tamara O

Karen

Tim

Customer

Becky Loftus

Jonathan Million

Lisa Holt

MF

ShropComm

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