SMTP Reviews

User Rating

2.1/5 (Based on 69 Ratings)

Rating Distribution

Excellent
21.7%
Very Good
8.7%
Average
0%
Poor
0%
Terrible
69.6%

User Sentiments

Good Email Deliverability, Helpful Customer Support, Easy to Use Interface, Detailed Reporting and Analytics

Difficult Account Cancellation, Unresponsive Customer Support, Inconsistent Email Deliverability, Lack of Transparent Pricing

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Review Summary

User reviews of SMTP.com highlight both its strengths and weaknesses. The service is praised for its reliable email delivery and the ability to send bulk emails without getting blocked. Many users also commend the customer support team for being helpful and responsive. However, numerous complaints center around the company's cancellation policy, which requires 30 days' notice and often results in users being charged for an additional month even if they have stopped using the service. The platform's interface is also criticized for being difficult to navigate, and some users report encountering technical difficulties. While SMTP.com may offer reliable email delivery, users should be aware of its restrictive cancellation policy and potential issues with customer support.

Pros

Deliverability rates are high, emails reach inboxes.
Customer service is responsive and helpful when needed.
Easy setup and integration with various platforms.
Dedicated IPs and whitelisting improve deliverability.

Cons

Difficult to cancel service, forced to pay for extra month.
Customer support often ignores cancellation requests.
Billing practices are shady, charges continue after cancellation.
Unreliable email delivery, spam filtering issues persist.

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Reviews

Dave Billings

June 19, 2024 Source: Trustpilot.com

Good E-Mail Delivery Returns

Good E-Mail Delivery Returns
After 35 yrs. in the commercial hosting business, I must give smtp.com credit for support. They try really hard.

Switched to cPanel compute engine years ago.
Google blocks mail ports and you must use a 3rd party provider to deliver mail or build your own mail server somewhere else and connect with api ect.

Have time critical time sensitive mail delivery demands. Not a single bulk mail provider has acceptable mail delivery. Due to snow-shoe reputations.

Yes 3rd party delivery barely works and is not reliable. I strongly advise forgetting cPanel mail and have your clients use Google Workspace or Microsoft Protection Outlook.

Have lost tons of clients over 3rd party mail delivery.
What can you do? Sue them! not...

Evan M

October 19, 2022 Source: G2.com

"great customer service"

What do you like best about SMTP.com?

They have quite an aggressive sales team but the level of support and expertise they have is amazing.

We had deliverability issues with sparkpost before and they just shut down our account and with smtp folks we were able to quickly setup everything and have good results so far.

What do you dislike about SMTP.com?

aggressive sales team,

No interface to manage email campaigns

What problems is SMTP.com solving and how is that benefiting you?

we were able to quickly integrate our legacy platform and they really helped us with configuration

Max I

September 27, 2022 Source: Trustpilot.com

Great service

Great service, and most importantly a very good support. We have Den as our account manager and he is awesome.

rosa

December 7, 2021 Source: Trustpilot.com

SMTPGET is one of the best team ,im…

SMTPGET is one of the best team ,im working with them . they have best way to send mass emails without getting blocked. I really appreciate the hard work of SMTP get team . they give 100% and dedication in services . customer support is available 24/7. As a client since 2020 Im able to test their software with ease of navigation. Throughout my journey in testing phase, the customer service was very helpful. When we finally deal with the end customer , we had ZERO PROBLEMS. You can build your own smtp email server and send unlimited emails. I am so happy to say this that i have chosen SMTPGET and I hope they deserve this appreciation.

Jack C

July 20, 2018 Source: G2.com

"Very good experience"

What do you like best about SMTP.com?

It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time

What do you dislike about SMTP.com?

The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts

What problems is SMTP.com solving and how is that benefiting you?

Sending marketing emails and promos, it's our to go service for sending mass email

Anonymous User

July 17, 2018 Source: G2.com

"Great Deliverability"

What do you like best about SMTP.com?

Deliverability was top of the line. Works well with Mautic.

What do you dislike about SMTP.com?

A little difficult to integrate. I had to work to get it to play well with open source automation.

Recommendations to others considering SMTP.com:

Make sure to have an automation solution in place.

What problems is SMTP.com solving and how is that benefiting you?

Email marketing, driving sales

Administrator in Marketing and Advertising

July 17, 2018 Source: G2.com

"Great Deliverability"

What do you like best?

Deliverability was top of the line. Works well with Mautic.

What do you dislike?

A little difficult to integrate. I had to work to get it to play well with open source automation.

Recommendations to others considering the product:

Make sure to have an automation solution in place.

What problems are you solving with the product? What benefits have you realized?

Email marketing, driving sales

Debby B

July 6, 2018 Source: G2.com

"ease of use"

What do you like best about SMTP.com?

SMTP2GO is so easy to use and beneficial to our company

What do you dislike about SMTP.com?

there is nothing I dislike about SMTP. it is a great product in my opinion.

Recommendations to others considering SMTP.com:

when using SMTP, you will get everything you need to set up a mailing system to your employees. the product is so easy to use and it has benefited our company by letting us email their pay stubs instead of having to print 100's of paper stubs.

What problems is SMTP.com solving and how is that benefiting you?

we have direct deposit and this makes it so easy to get everyone their check stubs.

Nikita Z

December 2, 2015 Source: G2.com

"Good Service"

What do you like best about SMTP.com?

Response time is very fast and service quality is on the very high level.

What do you dislike about SMTP.com?

Nothing to mention here, everything we needed has been met.

What problems is SMTP.com solving and how is that benefiting you?

They help us improve our deliverability and make sure our emails get through to inboxes.

Leslie S

November 20, 2015 Source: G2.com

"Fast and Helpful"

What do you like best about SMTP.com?

Service is fast, friendly and helpful. They're always willing to work with us to resolve any issues or improve our results.

What do you dislike about SMTP.com?

We are satisfied, this is not applicable

What problems is SMTP.com solving and how is that benefiting you?

They help us improve our deliverability and make sure our emails get through to inboxes.

SMTP Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SMTP?

Review Summary

Pros

Cons

Dave Billings

Evan M

Max I

rosa

Jack C

Anonymous User

Administrator in Marketing and Advertising

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Debby B

Nikita Z

Leslie S

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