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Smartsheet Reviews

User Rating

4.3/5 (Based on 3,130 Ratings)

Rating Distribution

  • Excellent

    46.6%
  • Very Good

    42%
  • Average

    8.6%
  • Poor

    1.6%
  • Terrible

    1.2%

User Sentiments

Real-Time Collaboration, Extensive Automation Features, User-Friendly Interface, Customizable Dashboards

Limited Offline Access, Steep Learning Curve, Limited Formatting Options, Limited Reporting Capabilities

Do You Use Smartsheet?

Write a Review

Review Summary

Users appreciate Smartsheet's user-friendly interface, customizable templates, and collaboration features. They find it effective for project management, task tracking, and team collaboration. Many reviewers acknowledge its ability to enhance productivity and streamline workflows. However, some users mention occasional glitches and a learning curve for advanced features. Additionally, a few reviewers express concerns about pricing and suggest improvements in customer support. Overall, users generally have positive experiences with Smartsheet, valuing its ease of use, versatility, and positive impact on their productivity.

Pros

  • Userfriendly interface simplifies project management.
  • Customizable templates accelerate project setup and tracking.
  • Realtime collaboration enhances teamwork and communication.
  • Mobile app ensures seamless project management on the go.

Cons

  • Limited offline functionality may hinder productivity without internet access.
  • Steep learning curve for complex project management scenarios.
  • Occasional performance issues and glitches reported by users.
  • Limited native integrations require thirdparty tools for certain tasks.

AI-Generated from the text of User Reviews

Reviews
VA

Verified User in Marketing and Advertising

March 27, 2025 Source: G2.com
Senior Project Manager
What do you like best about Smartsheet?
.It allows me to easily present timelines for my client projects
What do you dislike about Smartsheet?
It can be difficult to sometimes include all of the relevant stakeholders
What problems is Smartsheet solving and how is that benefiting you?
Smartsheets is helping to clearly present project timelines
Read more
VR

Verified User in Government Relations

March 27, 2025 Source: G2.com
Smartsheet can do things that google sheet can't
What do you like best about Smartsheet?
There are many features of smartsheets that I like, but one of it's best features is how you can set up certain notifications depending on your needs. For instance, one of the forms I created, I was able to set up where an approver can approve and edit the account that needs to be charge for the order. This I cannot do in google sheets. It's also very easy to create a spreadsheet that I can collaborate with multiple people. The only downside that I can think of is, if you are a new user, there is no linked training classes or any classes that I can find if I wanted to really be an expert. Almost everything that I've learned so far, I had to look for in the website for videos (which are pretty cool and very in depth); or google certain questions. It would be great if there are classes that can be offered if one wants to sign up and even pay for to be trained properly.
What do you dislike about Smartsheet?
Sometimes, it's very slow to load. That's the only thing I can think of.
What problems is Smartsheet solving and how is that benefiting you?
Before using smartsheet, I used google sheets a lot and google forms. I found that smartsheet is better in tracking data where I have to collaborate with multiple staff. It's also very smart when we need to share such data with individual only after a given timeframe. In regards to forms. The forms can be created in a more sophisticated way compare to google forms.
Read more
MH

Mark H

March 27, 2025 Source: G2.com
Great collaboration tool!
What do you like best about Smartsheet?
Smartsheet enables our team to collaborate seamlessly by allowing us to make notes, track progress, and stay aligned on tasks. The intuitive interface makes it easy to use, and the powerful filters help us quickly find the information we need. It’s an invaluable tool for staying organized and in sync. We are able to create a dashboard that we review every week and keep up to date on the daily!
What do you dislike about Smartsheet?
I am still new to Smartsheet, but you always have to be online and it takes getting used to some of the features after using excel and google docs for so long.
What problems is Smartsheet solving and how is that benefiting you?
Smartsheet provides a centralized location for our offices to store all essential information, making it easy to organize and share. Its dashboard feature allows us to seamlessly compile and review key data together, improving collaboration and efficiency.
Read more
VP

Verified User in Publishing

March 26, 2025 Source: G2.com
Ease of Use and great for data collection
What do you like best about Smartsheet?
We use Smartsheet for credentialing our team. It keeps a record of all the team members and we love the logic options. Also, any product enhancements from customers we have our CSRs complete a form for easy submission and tracking.
What do you dislike about Smartsheet?
It would be helpful to have walk through videos. How to's.
What problems is Smartsheet solving and how is that benefiting you?
Keeping data in one location and collection of data.
Read more
VA

Verified User in Accounting

March 25, 2025 Source: G2.com
It is good for collaboration and tracking.
What do you like best about Smartsheet?
You can work as a team and allow certain people to comment or view
What do you dislike about Smartsheet?
Sometime lines get overwritten if people are busy on the same line and not saving or refreshing the sheet.
What problems is Smartsheet solving and how is that benefiting you?
The sheet is live and this helps with collaboration. Smartsheet is easy to navigate.
Read more
VF

Verified User in Farming

March 25, 2025 Source: G2.com
Using the Smartsheet tool for the process/workflow of our company QC sample approval system.
What do you like best about Smartsheet?
.User friendly, easy for integration of various department actions
What do you dislike about Smartsheet?
a bit difficult to set macros, requires re-login every time
What problems is Smartsheet solving and how is that benefiting you?
Help us to chase sample approval process/workflow, tasks for different departments
Read more
VC

Verified User in Construction

March 25, 2025 Source: G2.com
Hard to live without Smartsheet
What do you like best about Smartsheet?
Throughout my career, I often get compliments on how organized I am. I contribute this almost entirely to Smartsheet. I use the program daily to track action items, save important files to the action items and be an ongoing reference for issues that occurred during the lifetime of the construction projects. I also find the program extremely intuitive and can easily get new teams on board and familiar with the features and capabilities. I have had less computer literate employees able to update action items and create simple schedules and have had other employees accel with creating dashboards, reports and PowerBi integration. I am at the point where I find it difficult to function without the program, I recommend it to all and feel it is an easy and efficient program for project management and many other disciplines.
What do you dislike about Smartsheet?
The only downside to Smartsheet is the cost. My previous company eliminated it as a program we could use as a result of this. I convinced my new company to buy a small license for the first year, but am unable to get it renewed going forward.
What problems is Smartsheet solving and how is that benefiting you?
Live schedules and action item lists. Also, saving files associated with particular action items. Having the ability to save files to a specific line item is amazing, I am not aware of another software capable of this.
Read more
VS

Vicky S

March 25, 2025 Source: G2.com
Project management must have
What do you like best about Smartsheet?
The best feature is the ability to collaborate with the project team. We can spin up project plan in no time with all the templates.
What do you dislike about Smartsheet?
Probably not so much a dislike, but it would be great to be able to collaborate with team members on making updates reflected directly without the need to refresh the page.
What problems is Smartsheet solving and how is that benefiting you?
We are also using Smartsheet for the resource management which helps the business to identify the resourcing needs.
Read more
VC

Verified User in Hospital & Health Care

March 25, 2025 Source: G2.com
Excel sheet
What do you like best about Smartsheet?
.you can share with multiple organizer and app is convinient to use
What do you dislike about Smartsheet?
copy and paste can be tricky and sometime you don't know you edited wrong column
What problems is Smartsheet solving and how is that benefiting you?
recording and sharing information with multiple oranization it is easy to use instead using the
Read more
VM

Verified User in Electrical/Electronic Manufacturing

March 24, 2025 Source: G2.com
Assitant to Director
What do you like best about Smartsheet?
.makes working more efficient, and streamline processes
What do you dislike about Smartsheet?
so far there really isnt much that i dislike
What problems is Smartsheet solving and how is that benefiting you?
smartsheets is making our project managers oversee their jobs, budgets, accountability and hours more easily
Read more

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