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Decodo (formerly Smartproxy) Reviews

User Rating

4.7/5 (Based on 74 Ratings)

Rating Distribution

  • Excellent

    83.8%
  • Very Good

    10.8%
  • Average

    1.4%
  • Poor

    1.4%
  • Terrible

    2.7%

User Sentiments

Reliable Service, Excellent Customer Support, Easy to Use Interface, Fast Proxy Speed

Occasional Service Outages, Expensive Pricing, Limited City-Specific Targeting, Occasional Technical Issues

Do You Use Decodo (formerly Smartproxy)?

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Review Summary

Smartproxy is generally lauded for its reliable performance, user-friendly interface, and excellent customer support. Many users appreciate its ease of setup and integration, particularly for web scraping and digital marketing tasks. However, some reviewers point out that the pricing can be a bit high, especially for smaller scale needs, and a few report occasional service outages. The majority of users, however, recommend Smartproxy as a valuable tool for enhancing online anonymity, accessing geographically restricted content, and improving data collection efficiency.

Pros

  • Easy setup and integration with various workflows.
  • Reliable and fast proxy services for various tasks.
  • Excellent customer support with quick response times.

Cons

  • Pricing can be on the higher side for some users.
  • Occasional service outages and limited cityspecific IPs.
  • Mobile proxy pricing is more expensive than competitors.

AI-Generated from the text of User Reviews

Reviews
NC

Noman C

January 1, 2024 Source: G2.com
"Best Residential Proxies"
What do you like best about Smartproxy?

- Chrome Extension

- X Browser

- Speed

- IP Quality

What do you dislike about Smartproxy?

Pricing, i believe the pricing is very competitve for the GBs offered but i still believe it should be a few $$'s less

What problems is Smartproxy solving and how is that benefiting you?

I work in Digital Marketing, so i often have to find rankings for my pages in different states often and SmartProxy's across US state wise selection coverage makes it super easy for me.

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AU

Anonymous User

December 28, 2023 Source: G2.com
"Datacenter Proxies Perform Well"
What do you like best about Smartproxy?

Customer Support is pretty fast to answer + this service has proved to be more reliable than my last proxy provider.

What do you dislike about Smartproxy?

I have not disliked any part of the service since signing up around 1 year ago.

What problems is Smartproxy solving and how is that benefiting you?

G-suite

Read more
ls

long s

December 26, 2023 Source: G2.com
"Affordable price, powerful IP"
What do you like best about Smartproxy?

First of all, the price is convenient and I think it is very reasonable. The second is that there are many IP countries. And they all work. There is no false traffic compared to other IP websites.Customer service response is very fast. This is very outstanding

What do you dislike about Smartproxy?

Unable to select IP city.The configuration is relatively cumbersome. I have used many IP sites. In contrast to

What problems is Smartproxy solving and how is that benefiting you?

Importance of data collection and privacy protection.High anonymity

Read more
TL

Tim L

December 26, 2023 Source: G2.com
"Review of Smart Proxy by Divinia.ai CTO"
What do you like best about Smartproxy?

The support team at Smart Proxy! The responsiveness and attention to details have been outstanding.

What do you dislike about Smartproxy?

Nothing yet! :). Very happy with the service.

What problems is Smartproxy solving and how is that benefiting you?

The ability to crawl websites for public data used in support of our products

Read more
AG

Anthony G

December 25, 2023 Source: G2.com
"Exceptional Experience - From complete newbie to successful deployment in minutes."
What do you like best about Smartproxy?

Having very little tech experience, I new what I needed, but no clue if it existed, in what form, or where to begin my search.. After reading several reviews as well as SmartProxy's online tuturials, particularly the Youtube videos which were short, to the point and easy to follow. I felt confifent they'd lead me through the unchartered waters. I was right. Much easier than I would have ever thought. Very appreciative.

What do you dislike about Smartproxy?

I have no dislikes at this point, I don't anticipate I will.

What problems is Smartproxy solving and how is that benefiting you?

It's vital that I'm able to create multiple ad accounts from the same machine... done.

Read more
AU

Anonymous User

December 25, 2023 Source: G2.com
"Smartproxy is our proxy service of choice. 18 months in, we remain very satisfied."
What do you like best about Smartproxy?

We have tried several proxy providers. After having used Smartproxy for over 18 months, we remain very pleased. The customer support team deserves high commendation for its very swift responses. We almost never had to wait for more than a minute to get ahold of support. Exceptional!

What do you dislike about Smartproxy?

There were odd instances of service outages. We would have loved a 99.9% uptime (or greater), but I guess that may be too much to ask for.

What problems is Smartproxy solving and how is that benefiting you?

Anonymizing traffic and privacy

Read more
TW

Thomas W

December 21, 2023 Source: G2.com
"Best proxy service out there"
What do you like best about Smartproxy?

The UI is extremely easy to use. I'm brand new to using proxies and this made it dead simple, not to mention the pricing was wonderfully inexpensive realtive to other companies.

What do you dislike about Smartproxy?

There really isn't anything I disliked about SmartProxy, I just didn't have a terribly large amount of use cases for their product, but I will always be a customer.

What problems is Smartproxy solving and how is that benefiting you?

I am attempting to manage multiple logins from multiple places and combining SmartProxy with a multi-login tool has been a great solution that is lightweight, inexpensive, and easy to use.

Read more
AU

Anonymous User

December 21, 2023 Source: G2.com
"Good for Web Scraping"
What do you like best about Smartproxy?

I recently started using Smartproxy for my digital marketing needs and have been thoroughly impressed with their service. The ease of setup was a pleasant surprise; I was able to integrate their proxies into my workflow effortlessly.

What do you dislike about Smartproxy?

Haven't found too many things I don't like. There is an occasional glitch here and there but their support is helpful

What problems is Smartproxy solving and how is that benefiting you?

I am able to get the data that I need by utilizing Smart Proxies IP addresses.

Read more
DH

Dirk H

December 21, 2023 Source: G2.com
"Great proxies"
What do you like best about Smartproxy?

Easy setup and great proxies. Works for us!

What do you dislike about Smartproxy?

Nothing. it works as advertised and the pricing is fair.

What problems is Smartproxy solving and how is that benefiting you?

- We got blocked when scraping real estate data. No we have SmartProxy and we don't get blocked anymore.

Read more
AU

Anonymous User

December 21, 2023 Source: G2.com
"Great service also very reliable."
What do you like best about Smartproxy?

What stands out most remarkably about Smartproxy is its flawless functionality and unwavering reliability. From the onset, every aspect of the service works seamlessly, ensuring a smooth and hassle-free user experience.

What do you dislike about Smartproxy?

While my overall experience with Smartproxy has been largely positive, there are a couple of aspects that could be improved. Firstly, I've encountered situations where the customer support team seemed to lack the necessary expertise to resolve specific issues. On a few occasions, their responses were not as helpful as I had hoped, leaving me to seek solutions independently. This was a bit disappointing, especially considering the otherwise high standard of service provided by Smartproxy.

Another aspect that I find somewhat challenging is the membership structure, particularly the monthly timeframe in which I need to use my credits. This policy creates a sense of urgency, as I find myself under pressure to utilize the service within the set time frame to get the full value of my subscription. This can be particularly stressful during periods when my demand for proxy services is lower. A more flexible credit usage policy, perhaps with a rollover of unused credits, would greatly enhance the user experience and alleviate the pressure to 'use it or lose it' each month.

What problems is Smartproxy solving and how is that benefiting you?

Smartproxy has proven to be an invaluable tool in addressing the crucial challenge of data gathering in my work. The primary problem it solves is the accessibility and extraction of data from various online sources without facing the common hurdles of geo-restrictions, IP blocks, or captchas.

Read more

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