Smartlook Reviews

app tracking for analytics with real time monitioring with ease of use and impementation with great feature in support and integration in frequency use

package plan steps need to add more for the billing

customer flow can easily understand

The recording filters most importantly by error!

The software does not always catch the full session.

Identifies errors and user confusion

I recently started using Smartlook for my website and am thoroughly impressed with the app. The user-friendly interface makes it easy for me to navigate and understand the data. What I like best about Smartlook are the in-depth visitor recordings that provide valuable insights into user behavior. This has helped me make informed decisions on how to improve my website's user experience.

Another feature that I appreciate is the seamless integration with popular website builders and e-commerce platforms. This has saved me a lot of time as I no longer have to switch between different tools to get the information I need.

Overall, I highly recommend Smartlook for anyone who wants to understand their website's visitors better and improve their performance.

I haven't encountered any significant drawbacks with Smartlook. However, as every website and business has different needs and requirements, it's possible that some users may not find all the features they need in Smartlook. In such cases, it may be worth exploring alternative options to find the best fit for their needs.

As a website owner, I always struggled to get a clear picture of how my visitors used my site and their pain points. With Smartlook, I can now see exactly how visitors interact with my website, down to minor details. This has been a game-changer for me as it allows me to identify and fix any issues hindering my visitors' experience.

Smartlook also provides me with valuable insights into my website's performance, helping me make data-driven decisions on improving my site. For example, I could identify many visitors leaving my place after a particular page, which led me to revamp the entire user flow. This has resulted in a significant increase in user engagement and conversions on my site.

Overall, Smartlook is solving the problem of understanding my website's visitors and helping me make data-driven decisions to improve my website's performance. I am delighted with this app's benefits to my business.

We mainly like Smartlook because its configuration is not so complicated, and the information support is attentive to provide assistance, making adapting the platform more dynamic and ensuring success quickly. It is a platform that collects important information from each of the people who visit our websites, giving us with this the opportunity to have an immediate response solution to any user or customer who has a problem; Smartlook even identifies when the problem is a console, this is one of the most appreciated tools since with other platforms that we used previously did not do it. Thanks to the information gathered from the audience that visits our internet platforms, our marketing department generates new strategies with much more effectiveness.

The platform tends to get a bit slow when you want to manage several things simultaneously. However, it ends up hosting solid results.

More efficient and solid results when creating new marketing strategies and carry out on our websites thanks to the information that Smarlook is responsible for collecting in advance of each of the users accessing our platforms. Since we started using Smartlook, we began to connect with clients who presented problems when they visited one of our websites, and in this way, we were able to address the issue at the time, providing a solution and guaranteeing a dynamic experience to the audience.

I have been a game developer and a BI manager for over than 10y, and as much as I'm data-oriented, I have never learned about my users the way that I did with recording sessions and their amazing dashboard

The fact that Smartlook does not let me unrecord some users that I do not want to record them

all the funnel analytics and the bugs that our players is experiencing while playing our game

Smartlook helps us obtain detailed information about the users that visit our websites in such a way we can track by video the actions of the visitors in a discreet, flattering and efficient manner. I like its dashboard; it has a good design and is customizable; it allows us to track what happens on our website comfortably and efficiently; the best thing is that it works in real-time. Through Smartlook's analytics, we have been able to determine critical factors in our website, such as which modules are the most frequented by visitors, from where they access the website, discover problems that may be facing our visitors and solve them as soon as possible to create a more comfortable user experience for visitors.

The only thing I liked least about Smartlook is that the heat maps are somewhat tricky.

Smartlook has helped us monitor in detail the behavior of visitors to our website, perform powerful analytics and resolve issues that may be interfering with visitors' user experience. The screen recordings can be retained and have supported us in making improvements to our website. The information obtained through this product has been instrumental in our decision-making to improve the web experience for our customers and visitors.

it is very easy to use, i got introduced to it when i joined the company in march, and i picked it up and learned very fast, like in a week. as a designer, it helps me to the user behavior very well.

sometimes all sessions are not properly recorded, there are glitches, hangs or some screen are just not shown, although it is not frequent but yes this happens. one more frustration is that sometimes sessions are not recorded of nearly happened session like an hours ago or two hour ago, but smartlook does not tell upfront that these sessions are not well recorded but we have to check all one by one and find out that they are not well recorded.

Getting to know user behavior, their reaction on every screen. i also get to know the behavior and trigger on every screen as Smartlook provides me the heatmaps on the screen based on user clicks. i can see on which button users are clicking, on which text or banner they are clicking, and what their reaction was on every screen. this helps me re-iterate the flow and screen for the users. Behaviour funnels helps me in figuring out how users are reacting on every step of the funnel.

I can screen share with customers and see their issues or concerns to assist them better.

When some windows or small screens pop up, we cannot see them and have no authorization to move through pages or click on links; many customers like to sit back and see us do the work.

The availability to see issues or errors in customers' products.

I like Smartlook, its ease of use and configuration, plus the data that can be quickly compiled about the users that visit our websites. It provides useful statistics and analytical reports for our marketing team to study our website traffic and the origin of the audience and devise strategies to ensure a better web experience for visitors.

The graphs this tool provides could be more customizable and have more colors to differentiate the collected data points.

Using Smartlook, we have been able to visualize impotent data about the audience on our website in real-time, from geographic location to device used. Its reports and analytics have been beneficial for our marketing team to study, develop and employ strategies, significantly improving the web experience. Smartlook provides statistical data and analytical reports that can be extremely useful to find critical points on websites and improve users' online experience.