SmarterTrack Reviews

All its featues like like email intergration, ticket management etc makes easy to provide supports to custumer. We can easily create surveys to evaluate the quality of service given by our representative. Overall its reduce support cost.

As of now haven't got any such things but some time message delivery got delayed during live chat.

Its reducing our overall support cost with enhanced customer support system. its email integrating and automated ticketing made our life easier.

I have been using this tool for around a year and I genuinely say it has been the best tool for customer management . I find its user interface very clean and optimised. The dashboard is easy to go through and has central operation type .

I find that sometimes there are problems with the live chat medium and cause delayed response other than that I find no issue.

It manages our our customer support channels in our all different management including budgeting , marketing and sales team. It has helped us in achieving the target retention rate of clients and that significantly revenue of our company that's a great sign for a tool sonwe have decided to go with it fornfurther as well.

.I like the live chat to customer services

messages have very slow updates, and audio has glitches

I Will recommend bigger companies that have a higher volume of application

Low price cost and good for long term

Smarter Track is a helpdesk support tool that helps to track customer problems and issues. It basically connect with customers through Email - ticketing, VoIP and live chats.

Its a great product as it reduce the number of employee required to deal with customer issues.

It provide two variants- On premises and Hosted service.

Businesses as per their productivity and strength can choose plans.

SmarterTrack is easy to use, implement, and very intuitive.

While very capable, Smartertrack needs some additional features to bring it up to a level I feel it would be excellent. In needs better integration with other software like pbx systems like 3CX and other. A mobile app that allows for the direct connectingand use on tabless and mobile phones and devices, and new and better templates for use and styles.

I used it to setup and run our help desk and ticketing system

The interface is not bad. Easy to look at and to find your current and old tickets.

Can't find certain audit controls like logging in and logging out. Administrators can't log a person out if that person forgets.

I think there are other vendors that offer more for their services but SmarterTrack is good for the price compared to others.

We use SmarterTrack to resolve computer issues within our company. It is nice that you can email straight from the system to the user.

SmarterTrack is an elegant application to communicate with customers, has an impeccable interface and with an incredibly easy-to-use self-service portal to handle the flow of incidents we receive daily. The most important thing is that it is not necessary to be a programmer to customize the platform, since all the functions are really documented so that only the steps should be followed.

The live chat service has drawbacks, because its message updates are very slow and sometimes messages are not even sent. Sometimes, it produces errors when adjusting images, so I must refresh the page and send the message again.

I recommend SmarterTrack to companies that have a high volume of applications. For us, this service portal has had a key effect on our customer service, as it has allowed us to address the number of requests we receive daily with ease.

SmarterTrack is our client communication tool. It is currently implemented in all departments of the organization where I work. Through this service we track tickets from customers, suppliers or support agents of other departments. Previously, incident requests were handled through an internal portal of the organization, but the number of requests made the portal services fail.

The analytics are good. We're a small organization so a lot of the features for brands etc, don't mean anything to us.

The configuration interface seems poorly organized; I always have to click around for a while to find the setting I'm looking for.

It can be tedious to navigate to all the different places you have to go for different tasks in the Management Interface. Would be nice to have a shortcut panel or something for common tasks so that when I want to change the text automatically included in every message to announce a webinar or new support materials you don't have to bang around trying to remember where the setting is. Gosh, even a single-page "cheat sheet" of where common settings are located would be great.

SmarterTrack tracks incoming customer support requests. It has helped us identify areas of opportunity to improve functionality, interface and/or customer training and documentation.

It worked as exepected, on premise options were available

Currently comparing it with others options available in market It was good until arrival of new products , i used till 11.5 i did not upgrade it to next major version because it was terrible , i do not know the current state , i moved to another solution

Mainyl ticking , call tracking