Skalin Reviews

In addition to the ergonomics of the software which is particularly pleasant, the ease of appropriation and skill development is remarkable. In a few days, Skalin has become the essential tool for managing our CSM activity, but also on a daily basis thanks to the monitoring of actions and immediate access to exchanges with customers as well as their use of our solutions. The follow-up and alert emails sent each week are also very valuable.

A good product is constantly evolving and Skalin is particularly responsive to requests for changes, so we hope soon to be able to benefit from monitoring by our teams according to the objectives defined (health score, number of interactions) as well as the ability to manage "multi-solution" customers, which is our case (need for a health score per solution in particular).

Sharing real-time information about all customers.

Direct access to exchanges (mails, telephone, meetings, other) and to the uses of our client applications.

Structuring of customer action plans according to standardized models.

Skalin is designed for Customer Success teams in start-ups. Skalin's team is very helpful and has implemented several features following our feedbacks.

Nothing special, the few features that were missing at first have been implemented quickly.

We can anticipate our renewals more efficiently and be more proactive with our clients