Sirportly Reviews

Sirportly has excellent communication channels to give specific follow-ups to different incidents that present my work. I like its ease of administration of requests and classification of tickets ordered in different trays according to whether they are new, pending or resolved. I also like the permission of the users, so that each agent has certain permissions in the application.

I think that the board where tickets are received should be more customizable, in order to add tools to quickly filter and handle the most urgent incidents.

In my opinion, it's the customer support service with better prices compared to others better positioned software in G2. I recommend it.

Sirportly allows us to integrate the API of our web portal in order to receive tickets quickly and at the same time be stored in our database, which allows us to thoroughly manipulate and analyze the tickets to keep abreast of the news of the service of help.

This is a very powerful I.T Service desk that helped us deliver I.T Support to all users, extreamly easy to use from a customer and user point of view, easy to setup (in most parts) and very flexable

Some of the flow of emails to desks / filters can be complex to setup but once you have the hang of it you will be able to add them quickly

All things considered this is a very powerful program, def worth using

Providing I.

Sirportly has a user interface similar to that of an email, where you can see the assigned, pending and resolved tickets. The platform focuses on all the information on support tickets being in one place and updates can be made between members.

The website frequently has problems when it is accessed from Internet Explorer. The browser throws server connection errors, so opening the different features of the platform will take a long time.

This platform is a large help desk that has a friendly interface that can easily adapt to the work of its support agents. I would recommend using all the features to make the most of customer service.

Sirportly has allowed my organization you to track the tickets and easily track which are the most frequent inconveniences, which allows us to study which would be the most consistent responses and thus reduce the number of requests we receive in our solution center.