Simpo Reviews

The ability to make your users experience easy and personal while collecting insightful, up to date data.

There isn't much I dislike, whenever I see an area that needs improvement the Simpo team is on top of it and updates are almost immediately made.

An advance search option for our Knowledge Base. A Personalized experience for our users when exploring our self service as well as an easy to for our CSM's to push information to their users based on their needs.

Announcements are the feature our team utilizes the most. It's an easy, fast way for our business to share news and updates with our sellers. I also like the easy to digest analytics dashboards.

Our organization was ecstatic when the survey feature was launched. We've found that running a survey through Simpo garners a much higher response rate than when we run a Survey Monkey campaign.

It would be great to have more export capabilities. Such as exporting the users who have viewed an announcement. At this time you can see a list of the users, but I have to reach out to my Customer Success Manager in order to export this data.

Also, when creating an announcement the margins or paragraph breaks are sometimes too large. There is not an easy way to customize the look without altering the code.

Definitely give Simpo a try!

Customer training

I love the audience feature which allows you to target specific content to specific people based on their user type, industry and more!

The Simpo dashboard doesn't show all the metrics I'd like to see but I know that's something the team is working hard on and I am excited to see what they are cooking :)

1. Great if you are looking to gather customers feedback from your articles

2. Allow you to see in live what are users searching for and improve that number

3. Customize content per specific audience

4. Can create amazing walkthrough to showcase features

Users were not always able to find the correct article resulting in sending us more tickets. Simpo really changed the game for us.

We've been using Simpo for 3+ years and found the platform and relationship with Simpo to be an invaluable addition to our support and onboarding/success options with multiple Neat software clients or versions.

As with any software development, we'd like to see new features or enhancement faster, however, that said, Simpo listens and acts upon all feedback we have provided and makes us feel a part of the product roadmap too.

If you are looking for an onboarding/success/support tool in your application or environment, definitely take a look at Simpo.

Simpo was the first 3rd party tool integrated into our Neat software applications. It immediately allowed for us to better serve our customers in-app without the need for them to go to an external site, search for the answers they need, and go back into the application to complete the task at hand. Now, with Simpo embed into our application, the customer gets the help and answers they need immediately and can go about their work. It has also had a significant impact on reducing live agent cases over the past 24 months. We firmly believe, the implementation of Simpo into our environment has contributed to our increased CSAT, CES (customer effort score), and NPS.

We like being able to create an announcement with our release notes for all users. The Simpo guys created a way for us to import our Atlassian help into their product. (Plus we can create articles within Simpo.) Searching via Simpo within our own software is great. I like that we can create different searching terminology and our customers find what they are looking for.

I don't think there ARE any downsides with Simpo.

I think our #1 problem that is solved with Simpo is that our customers are able to search for help without having to leave our product or open another web page.

The interface is easy to navigate and it's easy to test if our changes are working. The integration with HelpDocs is very useful for allowing users to easily access documentation from within our app. Being able to create and edit walkthroughs without having to touch our app's code is also a plus.

It would be great to have more written documentation/examples on best practises and different approaches to using the Simpo tools. It would allow us to figure things out and reference without having to contact Simpo (who are very helpful in providing solutions and advice).

Communicate clearly what your goals are to the team at Simpo, as this will allow their team to tailor demos and provide you with help that is most relevant to your needs.

We are making it easier for new users to figure out our complex interface through walkthroughs and announcements, and enabling them to troubleshoot independently using the documentation. We are also able to better monitor which help resources users are making use of, and which we should improve.

Ease of use and the fact it constantly gains new functionality. Things are being constantly refined and the company genuinely listen to user feedback.

The fact that walkthroughs can fail and its not obvious why, nor is there any error/failure reporting.

Take the time to get confident using it and it'll work wonders for you. Also get your colleagues, especially designers or developers, using it too. Buy-in from your colleagues will help make it a success. Also, have people clearly in charge of using simpo so that walkthroughs, automations etc are regularly maintained and checked.

- Ability to test concepts easily

- Deliver quality experiences at speed

- Empower users by giving them assistance and tips up front

- Ability to pivot and change direct at pace

- Reliability

Max has been excellent to work with. He responded to questions quickly and was very proactive in helping to ensure we met timelines.

I wouldn't say I dislike anything. However, there are a few features that would be helpful to incorporate such as the ability to schedule announcements/walk-throughs to publish/unpublish via the scheduler.

Clearly identify your needs and share with Simpo's team. They are excellent at working to create realistic timelines and help you meet your goals. Be sure to take advantage of offers for regular check-ins to ensure everything is going as expected.

No problems. Benefits include the ability to provide customers with easy access to help files; Having a tool to get important notifications in front of customers in specific areas of our program; love their customer service and the ease of using the program is wonderful!

Cross platform integration.

Availability.

Javascript interoperability is sometimes hard to work with.

Easy to integrate and work with in mobile app.

Sending messages to customers.

Ability to send messages to customers based on version, platform and other custom parameters.

I like that a product or marketing team can release features and announcements without the need for engineering input.

I am not a huge fan of some of the measurement elements. Mixpanel is better at measuring our feature usage, and I just feel there should be deeper integrations with other existing measurement tools.

We are leveraging Simpo for 2 primary reasons. The first is user surveys. We find it helpful to improve our product features. The 2nd is first time user experience walk through for some of our advanced features.