Simplydesk Reviews

SimplyDesk se distingue par son interface intuitive et sa facilité d’utilisation, ce qui permet une prise en main rapide. J’apprécie particulièrement la gestion efficace des tickets et des actifs IT, qui nous fait gagner un temps précieux au quotidien. Le support client est également très réactif et toujours à l’écoute de nos besoins. Enfin, le fait que ce soit un logiciel français apporte une vraie valeur ajoutée en termes de proximité et de conformité aux normes locales.

SimplyDesk est un excellent outil de gestion IT, mais quelques améliorations pourraient être apportées. Par exemple, certaines fonctionnalités avancées nécessitent un temps d’adaptation pour être pleinement exploitées. De plus, l’intégration avec certains outils tiers pourrait être encore plus fluide. Cependant, l’équipe est à l’écoute des retours clients et propose régulièrement des mises à jour pour améliorer l’expérience utilisateur.

SimplyDesk permet de centraliser et d’automatiser la gestion des services IT, ce qui résout plusieurs problèmes majeurs. Il aide à structurer le suivi des tickets, évitant ainsi les demandes perdues ou mal traitées. Grâce à son module de gestion des actifs, nous avons une meilleure visibilité sur notre parc informatique, ce qui réduit les coûts et optimise les interventions.

Simplydesk is the best tool to manage customers and also its helpful for me to manage the queries from clients. Simplydesk is easy to use to application. Very easy to implement, and easy to integrate with relevant softwares. Simplydesk have multiple features to use. I can now manage everything in my office with the help of simplydesk. I am using simplydesk frequently daily basis.

Simplydesk is overall a best platform to manage queries and everything. Just one think I dislike is sometimes customer support is delaying on solving the issues.

Simplydesk is solving my biggest problem of managing queries of clients. It's a very helpful tool for me to understand the customer issues. I highly recommend this to others to use this once.

i have used this tool and the best thing which I like in this tool is we can do ticketing, It inventory, It management and the UI is quite easy to understand no need for a training or time to understand

to be very honest i did not come across with anything which I would like to developer team to add in this tool coz whatever the required things all are there.

The helpdesk solution is a good thing which is benifiting us and quite easy to use and also we are manageing tickets, incidents and

It is helpful in automatic detection of devices across networks. Usually i can see and access my drives at office and thats a huge advantage for me. Its very easy to use. As a support specialist i use it on a daily basis yo collect information and rectify and provide solution.

Sometimes the connection gets laggy during transfer of data that too when too many people are accessing the same source.

I am a it support specialist and i work with this product everyday along with identical products on hand. But, i found this product to be more useful and easy to use.

.Transparancy in terms of tickets raised and tracking the ticket

sometimes there is a lag which reults into losing out the important issues as the problem is not raised

Internal chasers, traclking if th erealations teams has raised the issue to external team