SimpleTexting Reviews

User Rating

4.7/5 (Based on 903 Ratings)

Rating Distribution

Excellent
80.5%
Very Good
15.8%
Average
2.2%
Poor
0.3%
Terrible
1.1%

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Review Summary

User reviews of SimpleTexting are mixed, with some praising its ease of use, excellent customer service, and cost-effectiveness, while others express concern about hidden charges, limited features, and technical glitches. The platform is often lauded for its simple interface, making it easy for both novices and experienced users to set up and send mass text messages. Users appreciate the quick response time from customer service representatives who are readily available via live chat and helpful in resolving issues. However, some users find the pricing structure confusing and complain about unexpected charges, while others desire the addition of features like recurring text messaging and a more robust reporting dashboard.

Pros

Easy to use interface, great for marketing.
Customer support is quick, helpful, and friendly.
Simple texting platform to connect with customers.
Wonderful product, excellent customer service.

Cons

Can be expensive for smaller organizations.
Character limit can be limiting.
Doesn't allow for recurring text messages.
Limited features and functionality for the price.

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Reviews

Darrell Talbert

November 1, 2024 Source: Trustpilot.com

Simple Texting is a great tool for connecting with your workforce quickly!

Simple Texting is a powerful tool that helps us better communicate with our employee group and remarkably easy to use. I highly recommend Simple Texting for employers with large work groups who want to communicate with their team by taking the conversation to where they are comfortable... Their phone!

Ulrich Teguedze

October 15, 2024 Source: Trustpilot.com

SMS Marketing made simple

I am a new customer of the company "SIMPLE TEXTING" and my experience so far is great. The service is affordable, the platform is easy to use, and the customer care service is understanding.

They really chose their name well : SIMPLE texting.

Bill King

September 13, 2024 Source: Trustpilot.com

I had used a different leading texting…

I had used a different leading texting service for a couple of years before moving to SimpleTexting. I have found the ease of use, the immediate customer service, and the price to be much better for us at our business. I mainly send out promotional text. This service has worked best for me.

anoynamouse

September 12, 2024 Source: Trustpilot.com

Always quick to respond with correct answers

We use ST for our seasonal business so we step away in the off season. When we come back there often is a new need or we forget something and the ST team is always quick to answer with accurate and correct info. They were also helpful in the past with some custom needs due to the seasonality of our business and the unique nature of some of our texts.

Foundation CGN

September 6, 2024 Source: Trustpilot.com

I wanted to share the videos we create…

I wanted to share the videos we create with the sponsors who support our organization, and your product has been a great help. I haven't encountered any issues so far. Thank you.

Michael Vernamonti

August 14, 2024 Source: Trustpilot.com

I continue to find new ways to elevate…

I continue to find new ways to elevate my SMS campaigns. I'm now using MMS plus links to my landing pages.

Ilana Khaskin

July 8, 2024 Source: Trustpilot.com

Great customer support!

Date of experience: July 08, 2024

MG

July 2, 2024 Source: Trustpilot.com

Fast, A++

Fast, accurate help. Had an answer to my problem within a minute of connecting w/ support chat.

Shane Harrington

June 20, 2024 Source: Trustpilot.com

Our company had some unique hurdles to…

Our company had some unique hurdles to overcome unlike other businesses. Simple Texting helped us to overcome all of them by working hard and explaining everything I needed to know. This company will find a way to help you even if your a pain in the ass like I was haha.

Caitlin

May 20, 2024 Source: Trustpilot.com

Fantastic service!

Always responsive, professional and helpful!