Simplesat Reviews

The Survey mechanism and the support Simplesat provides are amazing. It is very easy to implement as well.

Customer Support is the quickest.

Easy of Integration with Ticketing system is also great

Daily using the product as it is integrated with our one of the systems.

Features are numerous to explore and use.

Nothing so far to dislike about this product at the moment after using this for more than 2.5 years

Benefiting the organisation to get the customer feedback on the support tickets and overall rating of the support side of things.

How we are supporting to the customer and whether we put the values to the customer in sense of feedback from the customer.

Easy to use product.

Timely delivery.

Great customer service.

Value for money.

Elliot Fox :)

Reliable

Nothing really. We have had no complaints since we tied up with them.

Customer Feedback - B2B & B2C

Internal ESAT

The surveys are simple to make and versatile. We do monthly reports, so sorting by the previous month quickly saves a ton of time.

Since the surveys are straightforward customers, have no issues filling them out

I have not come across anything that doesn't work.

The suverys are easy to setup and apply

Reporting is super simple and easy to find

Sign up and test it out, the simplicity of it will help you make a decision

Tracking our service with customers was missing before we had simplestat.

Now we can see who we provide great service for and when there is an issue we can quickly look into what happened.

I use Simplesat mainly to review feedback we have received from closed tickets in our ticketing system. Simplesat supplies me with quick information and statistics for my direct reports. Monthly reports help me bring the data to the team.

There is not much to dislike about Simplesat and maybe that's because I don't use it its full potential. I wish I could get more granular with the reporting to get individual stats sent via email weekly.

Simplesat is solving our client feedback issue. Before, we never heard much from our clients except during a quarterly meeting. Simplesat gives us feedback from our clients in real time.

The ability to integrate CodeTwo with simplesat and use placeholders

I am honestly struggling to find anything I dislike, to be honest

Automated customer satisfaction feedback and the ability to embed live feedback on our sales website

I appreciate the user experience. Our customers often comment on our animated rating scale. I believe this sparks more interaction with the widget. I also like the integration with our Autotask platform. The system is easy to set up and easy to use. Great support.

I don't have any negative comments. Solution performs as expected.

Instant customer feedback allows us to quickly resolve any issues we missed in our service. It helps us keep our clients happy.

Simplesat has been great, it's easy to set up surveys, I love it that I can customize the icons I want for my survey. I use hubspot with this; it's fairly priced!

I don't dislike anything from CSAT, I don't think there's anything missing. Perhaps just being able to group surveys to only see the feedback highlights from the group I want to review.

I would definitely suggest you use Simplesat, it's easy to set up and quite insightful! Recommended!

I am able to track the customer service given by my agents. I can see if my agents are being efficient and professional. We can allocate more time for other things as needed.

Userfriendly, great insights and looks great!

Since the actions were introduced, I love everything!

It motivates staff when they receive positive feedback and negative feedback helps us follow up on issues we may not even be aware of

I enjoy being able to see information in one place.

There is nothing that I would try and improve upon.

It helps make sure we can present how much our clients recommend us to others and how we are doing from a csat perspective.

Simplesat just works. Easy setup, with the right value prop. They care!

Like any tool that emails customers, items related to Simplesat can get stuck in spam filters, lowering response rates.

We use customer satisfaction measurement mainly to ‘catch’ issues that have been closed by us but may not have addressed the need of the customer. The added benefit of establishing a long-term measurement for high customer satisfaction has obvious internal and external uses as well.