SimplePractice Reviews

User Rating

4.2/5 (Based on 119 Ratings)

Rating Distribution

Excellent
59.7%
Very Good
26.1%
Average
2.5%
Poor
2.5%
Terrible
9.2%

User Sentiments

Ease of use, Comprehensive features, Efficient client portal, Helpful customer support

Lack of phone support, High pricing, Unreliable telehealth platform, Limited calendar sync functionality

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Review Summary

SimplePractice is highly praised for its user-friendly interface, comprehensive features, and excellent customer support. Users appreciate the ease of scheduling appointments, managing client records, and processing payments. The platform is also lauded for its robust reporting and analytics capabilities, which provide valuable insights into practice performance. Additionally, SimplePractice's mobile app and integration with various third-party applications enhance its functionality and convenience. However, some users have expressed concerns regarding occasional technical glitches and the need for more customization options. Overall, SimplePractice is a well-received software that meets the needs of many therapists and healthcare professionals.

Pros

Easytouse interface and intuitive design.
Comprehensive features for scheduling, billing, and patient management.
HIPAA compliant and offers secure data storage.
Excellent customer support with fast response times.

Cons

Steep learning curve for new users.
Limited customization options compared to competitors.
Potential for technical glitches and occasional downtime.
Higher pricing compared to some other practice management platforms.

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Reviews

Stephanie W

September 17, 2024 Source: G2.com

EHR

What do you like best about SimplePractice?

The functionality of the program. Everything is in one location. I like that I can customize my client paperwork.

What do you dislike about SimplePractice?

I do not have any dislikes at this time.

What problems is SimplePractice solving and how is that benefiting you?

I can complete my documentation, billing and client paperwork in one location.

V. H

June 5, 2024 Source: G2.com

Simple practice is efficient and easy to use.

What do you like best about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the layout of Simple practice, it is very easy to navigate. Clients are able to contact you via messaging and you are able to conduct HIPPA approved virtual telehealth sessions.

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. And I am pleased with the final product. Sometimes there are system interruptions, which can be a hassell. But those are very rare.

What problems is SimplePractice solving and how is that benefiting you?

Treatment plan construction. Scheduling. Organzing case loads. Keeping up to date with required treatment plan reviewing. Client contact. I am an Associate Marriage and Family therapist.

Stephanie O

December 13, 2023 Source: G2.com

Has "Simple" in the name for a reason

What do you like best about SimplePractice?

Very easy to udnerstand and use. I was able to quickly implement the program without any additional support, but support was offered continually throughout the process. I use it daily and take advanatge of the EHR and professional website. This is my first EHR as a private practice, but it much more user friendly than other EHR's I've used at other agencies.

What do you dislike about SimplePractice?

I'll complain about the cost beacuse the economy is currently rough for small business owners- not necessarily Simple Practice's fault. For a signle user and self-pay only it is reasonable, but if I ever grow it will require more financial investiment that I don't have (but hope to!).

What problems is SimplePractice solving and how is that benefiting you?

It is a HIPAA Compliant space for all of my EHR needs: scheduling, docuementation, and messaging.

CIARA B

December 5, 2023 Source: G2.com

SimplePractice has made opening my own practice very easy

What do you like best about SimplePractice?

I love how user-friendly everything is, and how easy it is for clients to join sessions navigate their files and engage with their clinician! Customer service has been great as well!

What do you dislike about SimplePractice?

So far, I don't have many issues. I do think some updates to the app to be used on iPad software could be helpful

What problems is SimplePractice solving and how is that benefiting you?

Insurance issues customer support has been very helpful navigating insurance difficulties, submitting claims and getting payouts.

Bethany M

December 5, 2023 Source: G2.com

Great time-saving EHR

What do you like best about SimplePractice?

I love how SimplePractice helps me save time with onboarding cilents, charting, and filing claims to insurance. This process used to take me way too long with no EHR, but now I'm able to stay caught up with tasks and feel less stressed.

What do you dislike about SimplePractice?

There are a few customizations I'd love to see in the future, such as e-faxing services, or sending time-zone specific reminders to my out-of-state clients in other time zones. Most of these things are not a deal-breaker for me, but would be helpful in the future.

What problems is SimplePractice solving and how is that benefiting you?

Helping me save time

Ava C

December 5, 2023 Source: G2.com

Great EMR software for private practice!

What do you like best about SimplePractice?

SimplePractice is so helpful for new private practice clinicians. With helpful videos and tips for use, it helps clinicians get the most out of an EMR. The customer support is great as well and always gets back to me when I have a question regarding use. I use SimplePractice every day to bill, write notes, and file insurance claims.

What do you dislike about SimplePractice?

One thing that I dislike about SimplePractice is the limited insurance claims that can be filed with the $69/month plan.

What problems is SimplePractice solving and how is that benefiting you?

Helping to solve my questions about filing insurance claims.

Jennifer B

December 4, 2023 Source: G2.com

Efficient & User Friendly

What do you like best about SimplePractice?

SimplePractice is easy to use, and effective for all of my small private practice needs, including invoicing, billing and creating a professional website.

What do you dislike about SimplePractice?

Overall, I don't feel that there are any downsides to using SimplePractice. There is a credit card fee associated with collecting payments, however, this is common for most electronic payment systems.

What problems is SimplePractice solving and how is that benefiting you?

SimplePractice is always attempting to keep systems up-to-date, which allows the users to be up-to-date with HIPAA protocols and laws. SimplePractice is always offering continuing education learning opportunities, which benefits the growth and knowledge of SimplePractice and also the practitioners who use the EHR system.

Verified User in Mental Health Care

December 2, 2023 Source: G2.com

Intuitive, user friendly, quick customer service

What do you like best about SimplePractice?

I find it very user friendly and intuitive, from creating forms, to billing, and documentation. Filing claims for insurance is as easy as a few clicks, and remittances are easily transferred and allocated to client billing statements making the process extremely smooth. I also enjoy the ability to review previous notes or view the current treatment plan while filling out session notes.

What do you dislike about SimplePractice?

In creating forms (assessments or intake), it can be cumbersome to move around the items--often this takes a lot of time on longer forms. I wish I could be able to create a new field (question, radio button etc) anywhere in the form without having to drag it around to the right spot.

What problems is SimplePractice solving and how is that benefiting you?

Tracking client billing and insurance claims; sending paperwork to clients for review or signature, and the new measures feature

Verified User in Mental Health Care

December 2, 2023 Source: G2.com

The system is very easy to use once you get the hang of it.

What do you like best about SimplePractice?

The ability to send confidential files to clients, the was of uploading documents, and ease of platform navigation (once you learn it). Initially it took me some time to navigate where to input new client information but once I figure it out it was a breeze. I'm fairly new to this platform but will be learning how to set up my website next.

What do you dislike about SimplePractice?

It could be more straightforward with the features and how to use them. It could be even more simplified.

What problems is SimplePractice solving and how is that benefiting you?

Simple practice is incorporating various practice needs into one platform/system. That saves me time and money.

Janet W

December 1, 2023 Source: G2.com

Using Simple Practice in my Private Practice

What do you like best about SimplePractice?

Simple Practice is easy to navigate, is intuitive, and is customizable for your personal business needs.

What do you dislike about SimplePractice?

I wish that fillable DSM-5 Assessments were included in document choices.

What problems is SimplePractice solving and how is that benefiting you?

I like using one platform for all of my needs: documentation, assessments, HIPAA compliance, secure mesaging, billing, and professional development.

SimplePractice Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SimplePractice?

Review Summary

Pros

Cons

Stephanie W

V. H

Stephanie O

CIARA B

Bethany M

Ava C

Jennifer B

Verified User in Mental Health Care

Verified User in Mental Health Care

Janet W

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