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Silktide Reviews

User Rating

4.9/5 (Based on 245 Ratings)

Rating Distribution

  • Excellent

    90.6%
  • Very Good

    9%
  • Average

    0.4%
  • Poor

    0%
  • Terrible

    0%

Do You Use Silktide?

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Review Summary

User reviews of Silktide consistently highlight its user-friendly interface and comprehensive accessibility checks as key strengths. Many users praise its ease of use, particularly for non-technical staff, and appreciate the clear instructions provided for fixing issues. While some users wish for more integration with their CMS, the platform's ability to identify and prioritize accessibility issues, as well as its responsive support team, are consistently lauded. A minor drawback noted by a few users is the limited ability to customize certain features.

Pros

  • Silktide is userfriendly and easy to use, even for nontechnical users.
  • It helps improve website accessibility, content quality, and user experience.
  • The platform provides clear explanations of issues and actionable solutions.
  • Silktide offers comprehensive analytics and dashboards to track progress.

Cons

  • Setting up a new account can involve a large number of steps.
  • Some users have reported that Silktide's AI recommendations are not always the most vital.
  • Silktide lacks integration with some popular CMS platforms.
  • The price can be steep for some organizations, particularly smaller ones.

AI-Generated from the text of User Reviews

Reviews
JE

Jordan E

June 4, 2025 Source: G2.com
Excellent interface and easy to use
What do you like best about Silktide?
I've used several web tools for handling broken links and other issues on websites and Silktide has probably the best interface I've come across. It's easy to use and intuitive, and we've always had very fast support when needed!
What do you dislike about Silktide?
Sometimes I get missing image links that in fact work, but this is minor and not that common.
What problems is Silktide solving and how is that benefiting you?
We have hundreds of pages to test as well as hundreds of PDFs. Silktide has been wonderful in helping us diagnose and fix issues with their site scanning.
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VE

Verified User in Higher Education

May 27, 2025 Source: G2.com
Lots of Features.
What do you like best about Silktide?
I love the wide array of features that Silktide offers and the really easy-to-use interface. One of the features that is really helpful is the Academy courses. This allows us to require training of our Content Editors, especially accessibility. It measures with built-in quizzes as well as provides reporting as to who has completed the courses. Another feature that is really nice is the real-time desktop and mobile renditions that show issues. AI is a great feature, too, that provides technical solutions to accessibility and other issues. Additionally, we have real-time analytics, CMS integration, and very handy heatmaps. Overall, this program is comprehensive with a dashboard that is user-centric. Their chat feature offers personal support that answers specific questions.
What do you dislike about Silktide?
BC it offers so many layers of features, getting to know how to best use Silktide can take a little time. However, there are plenty of resources to help with this.
What problems is Silktide solving and how is that benefiting you?
QA, Accessibilty, and analytics are all features we use with Silktide. It is helping to make our website performance much higher and user-experience much better. Great Interface and Report Generation.
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VA

Verified User in Government Administration

May 22, 2025 Source: G2.com
Powerful web accessibility monitoring service that also covers content and marketing.
What do you like best about Silktide?
The video academy has continued to grow - providing an excellent way to learn and keep up to date with WCAG. The free browser extension is also a great resource for checking pages quickly and emulating diverse needs. A great addition to the Silktide UI has been the 'Test a single webpage' function. This allows us to have the full Silktide experience on any web page without crawling the whole, or part of the site.
What do you dislike about Silktide?
Sometimes Silktide will crawl at folder level i.e. /. This provides a false reading. However, it is possible to add this yourself as a rule to not include in the results.
What problems is Silktide solving and how is that benefiting you?
Our focus currently is on accessibility. Since we have been monitoring our sites with Silktide, our WCAG accessibility has increased. When completing our accessibility statement, Silktide made it easy to find and therefore list any known issues together with our plan to resolve them. We re-crawl our main website every five days. This allows us to quickly keep on top of any problems should they slip through.
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TH

Thomas H

May 19, 2025 Source: G2.com
SilkTide exceptional for Accessibility and more
What do you like best about Silktide?
We have been using SilkTide for around 4 months now and it has proved immensely worthwhile for our organisation in improving not only our websites accessibility but also content check such as spelling, grammor, links etc. The document scanning feature is also extremely useful and the cookie-less analytics we find much easier to use than Google. Overall, the SilkTide platform has become an essential part of my job to ensure our website is healthy.
What do you dislike about Silktide?
Recommendations to others considering Silktide?
It is easy to implement, has great customer support (very speedy responses) and I use it almost daily.
What problems is Silktide solving and how is that benefiting you?
The is little to really dislike about SilkTide, some of the checks do need manual input but that is to be expected as you cannot expect the AI to resolve it all for you.
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LW

Laura W

May 8, 2025 Source: G2.com
Super easy to understand, navigate and segment issues to work on
What do you like best about Silktide?
Great speed, usability, and easy to prioritize issues to fix.
What do you dislike about Silktide?
You can get lost going deep into one area.
What problems is Silktide solving and how is that benefiting you?
Broken links, accessiblity
Read more
VA

Verified User in Government Administration

April 29, 2025 Source: G2.com
A++++ for Andy! TY TY
What do you like best about Silktide?
We have just begun our journey with Silktide. The support received from our Account Manager Andy was above and beyond what we expected. Thank you so much
What do you dislike about Silktide?
So far so good. The setup was a little complicated for us. But Andy helped us through.
What problems is Silktide solving and how is that benefiting you?
easy to use and interactive accessibility checks/dashboards
Read more
DW

Dylan W

April 17, 2025 Source: G2.com
Making our corporate website more accessible that ever
What do you like best about Silktide?
As someone who's never used Silktide before it's a great product and so easy to use.
What do you dislike about Silktide?
Recommendations to others considering Silktide?
The automated checks are a game changer and have helped with the organisation's website which is in a period of transition with many changes happening all at once. Building reports that are sent out weekly has helped our relatively small team keep track of our content whilst being proactive with our changes by briefing in our developers to make implementations that fall outside of our expertise.
What problems is Silktide solving and how is that benefiting you?
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JP

Jake P

April 1, 2025 Source: G2.com
ArtsEmerson, It helps me do my day-to-day tasks with ease! An insightful view into your analytics
What do you like best about Silktide?
The visual Analytics that it provides our company with everyday. Specifically scroll and click maps for each page.
What do you dislike about Silktide?
Navigation tends to be difficult, especially when trying to find certain pages.
What problems is Silktide solving and how is that benefiting you?
As the website and data analytics manager at
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KT

Katie T

March 3, 2025 Source: G2.com
A fantastic and easy to use platform
What do you like best about Silktide?
Silktide allows us to monitor and make improvements to our website in a clear and easy to follow way.
What do you dislike about Silktide?
No downsides have been noted so far. All fabulous!
What problems is Silktide solving and how is that benefiting you?
Silktide is allowing us to fix errors across our website in an easy and staightforward way. Improving accessibility and the user experience, with a clear gauge of how the changes we are making are improving our site.
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HH

Heather H

February 25, 2025 Source: G2.com
A fantastic platform for SEO and Accessibility - will provide huge benefits for our charity
What do you like best about Silktide?
We are delighted with the Silktide platform and it is definitely going to transform our website! It was quick and easy to set up and ready to use instantly.
What do you dislike about Silktide?
Recommendations to others considering Silktide?
The user interface is clean, friendly and un-cluttered making it really easy to work with. Also like the scoring system - this will encourage us to work on the areas that most need attention. The website integration works perfectly so it is easy to make corrections and re-test.
What problems is Silktide solving and how is that benefiting you?
Read more

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