Shopmonkey Reviews

Easy to use! Nice intuitive interface and fast.

Need better wire diagrams, as some cars are not available.

Allow bulk emailing / customer outreach

Allow filtering on Technician in Payments report

we are able to have an automated and stored version of our purchase orders

It streamlines the work flow thru the shop.

The time clock is not super user friendly

Keeping customer data for history and making work flow easy

Having an all in one platform to create estimates, order parts, create appointments, seamless appointment reminders... the list is really quite long! This has allowed me to free up valuable time.

The one thing that I believe could use improvement would be the phone app. It's mainly geared toward techs. Not a huge deal, but as a one man shop I would love to see more abilities to write and schedule appointments from my phone in the event I'm not at the shop.

It seems as though they really listen to their client base when it come to improving the interface. I'm unsure of any specific areas they are actively improving.

I've worked in the automotive service industry for over 20 years and have used countless shop programs. Shopmonkey has exceeded all expectations, it is extremely user friendly, it is a simplified system without missing any key components. Our clients love the viritual multipoint inspection report with pictures attached, the ease of use to authorize estimates and make online payments by text or email. The customer support team was wonderful at the time of set up. I haven't needed them again since the system works great.

I can honestly say there is nothing I dislike about Shopmonkey.

N/A, We haven't had any issues.

Our operation and our needs are different than most shops that the ssystem is set up for, but through the support from Jessica and her knowledge and patience with us, we are getting things working smoothly and productive! Shopmonkey has all the fine tuning capabilities built right into it, to make any shop set up workable. Thank you for building a system that actually works for our always changing and cutomizing business.

Learning the sytem was harder for us and our company due to all the different customization needed, but it is so refreshing to see it all coming together with the amazing support for Jessica Weaver (our account rep.) We have no complaints!

It is actually giving us a system that keeps our Inventory, produces Estimates & Invoices, as well as giving the shop a todo list and work order that is easy for them to add note and comunicate throughout the build.

Trello style cards with accounting features

Cards aren't as robust as trello but the frequent updates give me hope

We are finally able to have each team member use a single platform to preform all cordinating

Its easy to learn and pick up. The system is accurate and I gather a ton of information from it

It doesnt directly correlate with our system

Its building estimates for my team.

The fact that we can do estimates, invoice, communicate with clients, accept payment all from one spot!

The labor guide isn't very large. There's been many times where I cannot find the labor times for jobs.

Organization, efficiency.

It manages your schedule the best way, clocking in and out never Been easier

Nothing much, just need to get the app on mobile some final touches

Manages my schedule and vehicles for me

The ability to track customer jobs and look professional

For me, getting used to using it, but that is not even an issue

organizing shop time/customer appointments and invoicing/monthly statement needs