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Shopify Reviews

User Rating

4.6/5 (Based on 4,563 Ratings)

Rating Distribution

  • Excellent

    64.1%
  • Very Good

    28.8%
  • Average

    5.8%
  • Poor

    0.6%
  • Terrible

    0.7%

User Sentiments

Ease of Use, Extensive App Ecosystem, Quick and Easy Setup, Excellent Customer Support

High Transaction Fees, Limited Customization Options, Expensive Apps, Occasional Platform Downtime

Do You Use Shopify?

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Review Summary

Shopify, an e-commerce platform, receives mixed reviews from users. While many appreciate its ease of use, customization options, and wide range of features, others criticize its high transaction fees, limited customer support, and occasional technical glitches. Some users also find Shopify's pricing plans to be expensive, especially for small businesses with limited budgets. Despite these drawbacks, Shopify remains a popular choice for businesses looking for a user-friendly and scalable e-commerce solution.

Pros

  • Userfriendly interface and setup process.
  • Supports multiple sales channels and payment gateways.
  • Wide range of apps and integrations for customization.
  • Robust reporting and analytics for tracking performance.

Cons

  • Recurring subscription fees and transaction fees.
  • Limited customization options for certain design elements.
  • Limited control over data and customer information.
  • Difficulty in managing large product catalogs.

AI-Generated from the text of User Reviews

Reviews
AC

Arjunsinh C

February 13, 2024 Source: G2.com
"Sell Everything, Everywhere and Anytime with Shopify!"
What do you like best about Shopify?

Easy to use and excellent for those who want to setup an e-commerce store without wasting their time and reach the global boundaries. Super easy to setup, 1 click sell option with lightning fast loading.

What do you dislike about Shopify?

Need to buy most of the apps which increases the overall cost of the store setup. Don't have many SEO optimization options as the Wordpress platform provides. Also, at times its difficult to customize the Shopify themes and stores from the functionality point of view.

What problems is Shopify solving and how is that benefiting you?

Easy to setup and takes less time to learn the features. Even a beginner can be trained to operate the Shopify platform. This makes it easy to set up the eCommerce store in no time.

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PN

Priyanka N

January 18, 2024 Source: G2.com
"Best Ecommerce Website, If you want to start your Ecommerce company then Shopify is what you need."
What do you like best about Shopify?

Very Easy to manage, from product listing to advertising.

What do you dislike about Shopify?

Nothing much it just takes some time to adjust with all the features of the site

What problems is Shopify solving and how is that benefiting you?

Due to high commission on other Ecommerce platforms, Shopify is been a saviour.

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RT

Roderick T

January 2, 2024 Source: G2.com
"Perfect for any level user"
What do you like best about Shopify?

User friendly website, top notch customer support, my store is up 99.99 percent of the time and customers love the design of the site which was super easy to setup.

What do you dislike about Shopify?

Price after the trial is tad high for new store owners

What problems is Shopify solving and how is that benefiting you?

Simplifying the process of having a professional store without the headache

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JM

Jeleene May M

January 2, 2024 Source: G2.com
"Shopify is a necessity for all kinds of business!"
What do you like best about Shopify?

I've been using Shopify since 2018, and I think it's the best E-commerce platform out there. It's very organized and has all the information that you need to process an order. We also use this to assist customers regarding their concerns about tracking, discounts, gift cards, products, etc. because it has all the information that you need.

What do you dislike about Shopify?

Aside from rare occasions when Shopify crashes because one of the big businesses using it has processed a LOT of sales, I can't seem to think of anymore downside of using it.

What problems is Shopify solving and how is that benefiting you?

Shopify makes it easier to look for customer's orders and list all the information needed to assist them. I'm working in Customer Support and we always use Shopify in looking to customer's orders, creating discounts for sales, and making changes to pricing and product information.

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AK

ASHVIN K

January 2, 2024 Source: G2.com
"Bes for building and managing website"
What do you like best about Shopify?

The features and app ecosystem that Shopify offers, along with its user-friendliness, customization options, and dependability, are what I find most appealing. Regardless of your level of experience, Shopify offers the resources and assistance required to establish and manage a profitable online business. I wholeheartedly support this flexible and potent platform to anyone wishing to launch an online presence or grow an already successful e-commerce company.

What do you dislike about Shopify?

Users should be aware of Shopify's drawbacks despite its many advantages as a robust e-commerce platform. The platform's wide feature set, dependability, and ease of use for online retailers continue to make it a top option, even though transaction fees and the cost of premium themes and apps can raise costs. Before deciding whether Shopify fits their budget and unique business requirements, users should consider the advantages and disadvantages. When it comes to building and running online stores, Shopify is still a flexible and reliable option.

What problems is Shopify solving and how is that benefiting you?

Effectively creating and running an online store is made easier with Shopify. It is more efficient and provides tools for marketing and order management. With its focus on product development and customer engagement, the app helps me by streamlining the intricacies of e-commerce.

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AU

Anonymous User

January 2, 2024 Source: G2.com
"Easily sell from your device"
What do you like best about Shopify?

It's easy interface allows you do conduct transactions for your business

What do you dislike about Shopify?

Its connectivity and many integration abilities.

What problems is Shopify solving and how is that benefiting you?

Transactions for selling homemade t-shirts

Read more
SB

Samuel B

December 28, 2023 Source: G2.com
"Online store management has never been easier."
What do you like best about Shopify?

It carries many resources for inventory tracking, placing orders, backoffice processes, shipworks, refunds, sales. All while maintaining a simpleness and clear, user friendly interface.

What do you dislike about Shopify?

My only concern is that so far, Shopify has not been properly implemented due to some compatibility issues with other platforms we use, like Gladly and Big Commerce.

What problems is Shopify solving and how is that benefiting you?

It serves as a portal for consumers to purchase our products online directly from us, and helps us manage all the sales backstore processes like order placing, management, returns, refunds and so on.

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AU

Anonymous User

December 23, 2023 Source: G2.com
"Shopify allowed me to create a fully functional online store in just a few days"
What do you like best about Shopify?

There a re a lot fo design decision when creating a website, but SHopify takes the guesswork out of the sales part- everything from the checkout process to credit card processing is claer and easy to walk through.

What do you dislike about Shopify?

There were not as many free templates to choose from as I had hoped, and they seemed a bit dated comapred to licensed site templates.

What problems is Shopify solving and how is that benefiting you?

Allowed me to quickly assist a small chain of retail stores to establish an online presence and have confidence in the financial processing.

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VM

Vivek M

December 21, 2023 Source: G2.com
"Go global in no time with shopify"
What do you like best about Shopify?

Easy to use interface, that allows to implemet the idea to web with least efforts, with stronge support team

What do you dislike about Shopify?

Less featured trail with low trial perod

What problems is Shopify solving and how is that benefiting you?

Shopify is helping in going live within minimal time to businesses, also i used it for making my business website live .

Read more
AU

Anonymous User

December 19, 2023 Source: G2.com
"So user friendly and easy to work with"
What do you like best about Shopify?

Shopify is super user friendly and it allows for many app integrations. It's the best selling platform out there .

What do you dislike about Shopify?

Nothing to dislike. It's an easy tool and support is always amazing too.

What problems is Shopify solving and how is that benefiting you?

Everything, sales, blogs, digital content, contact information, store locator...

Read more

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