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Shopify Plus Reviews

User Rating

4.6/5 (Based on 777 Ratings)

Rating Distribution

  • Excellent

    64.9%
  • Very Good

    28.6%
  • Average

    5.5%
  • Poor

    0.4%
  • Terrible

    0.6%

User Sentiments

User-friendly Interface, Extensive Integrations, Scalability & Performance, Comprehensive Features

High Pricing for Add-on Apps, Limited Checkout Customization, Occasional System Slowdowns, Content Management Limitations

Do You Use Shopify Plus?

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Review Summary

Shopify Plus is widely praised for its ease of use and comprehensive features, making it an excellent choice for businesses seeking a comprehensive e-commerce solution. Users appreciate its intuitive interface, extensive customization options, and seamless integration with various apps. Its robust reporting and analytics capabilities provide valuable insights for data-driven decision-making, while its strong customer support is lauded for its responsiveness and helpfulness. Some reviewers mention occasional technical glitches or limitations, but overall, Shopify Plus is highly recommended for businesses seeking a powerful and user-friendly e-commerce platform.

Pros

  • Comprehensive Features: Shopify Plus offers an extensive range of features designed to accommodate the unique needs of highvolume businesses, including advanced inventory management, multichannel selling, and robust reporting capabilities.
  • Scalability: The platform is designed to scale effortlessly as businesses grow, enabling them to handle increased order volumes, product lines, and customer traffic without experiencing disruptions or performance issues.
  • Flexibility: Shopify Plus provides businesses with the flexibility to customize their online store's appearance, functionality, and checkout process, allowing them to create a truly unique and personalized shopping experience for their customers.
  • Seamless Integrations: Shopify Plus integrates seamlessly with a wide range of thirdparty apps and services, including payment gateways, shipping carriers, and marketing automation tools, enabling businesses to enhance their functionality and streamline their operations.
  • WorldClass Support: Shopify Plus customers have access to dedicated 24/7 support, ensuring that any technical issues or inquiries are promptly addressed, even during peak periods.

Cons

  • Higher Cost: Shopify Plus is significantly more expensive than lowertier Shopify plans, making it a less accessible option for startups or small businesses with limited budgets.
  • Complex Setup and Maintenance: Implementing and managing Shopify Plus can be a daunting task, especially for businesses without dedicated IT resources or technical expertise. This can result in additional expenses for hiring external developers or consultants.
  • Steeper Learning Curve: Shopify Plus offers a wide range of features and customization options, which can be overwhelming for users not familiar with ecommerce platforms. It may take some time for businesses to fully grasp the platform's capabilities and utilize them effectively.
  • Limited App Selection: While Shopify Plus integrates with a wide range of thirdparty apps, the selection is still narrower compared to other popular ecommerce platforms. This may limit businesses' options for customizing and extending the functionality of their online stores.
  • Potential Performance Issues: Businesses with exceptionally high traffic volumes or complex product catalogs may experience performance issues, such as slow loading times or checkout errors, if their hosting environment is not adequately optimized or scaled accordingly.

AI-Generated from the text of User Reviews

Reviews
MM

Marvin M

December 23, 2023 Source: G2.com
"It has help us alot!"
What do you like best about Shopify Plus?

Is a fast interface, easy to understand and helps with my orders alot. I can easily provide a refund, track a package, confirm client information and more.

What do you dislike about Shopify Plus?

At the moment I don't have any negative side for it. It has been an improvement totally.

What problems is Shopify Plus solving and how is that benefiting you?

Managing all order, transactions was a little annoying and with Shopify is easier and fast to help if there is any issue with the client. We are able to check status, track the package, confirm client information, process a label if needed, refunds and adjustments.

Read more
FA

Farhan A

December 18, 2023 Source: G2.com
"More comfortable for developers"
What do you like best about Shopify Plus?

More comfortable for shopofy developers and in shopify plus they allowed most files to custom edits so it is beneficial for this profession or business

What do you dislike about Shopify Plus?

Nothing to dislike anything in this all discussed in other fields

What problems is Shopify Plus solving and how is that benefiting you?

When you start using it then you will what's the best

Read more
AU

Anonymous User

November 30, 2023 Source: G2.com
"OUR FAVORITE ECOM PLATFORM"
What do you like best about Shopify Plus?

We switched over from another platform and absolutely love the platform and how easy it is to use. It has a lot of great features

What do you dislike about Shopify Plus?

I really wish there was a way to add more customization without having to do a lot of apps or hire a developer.

What problems is Shopify Plus solving and how is that benefiting you?

It is allowing us to easily showcase our products, manage our orders, and customer service.

Read more
NK

Nikita K

November 3, 2023 Source: G2.com
"One of the best free B2B tools out there"
What do you like best about Shopify Plus?

The fact that you can have as many staff accounts as possible for your personnel makes the business process so smooth. It's great!

What do you dislike about Shopify Plus?

The menu interface could be improved for better accessibility

What problems is Shopify Plus solving and how is that benefiting you?

It helping smoothen the B2B side of the business by streamlining it into smoother systems

Read more
JP

Jay P

October 30, 2023 Source: G2.com
"Great for Online Store with higher orders"
What do you like best about Shopify Plus?

The best thing about shopify plus is that it can handle large number of visitors and receive customer orders without any detroiation in website handling.

The ability to anaylse the data and reports are very much helpful

What do you dislike about Shopify Plus?

There isn't any major drawbacks in shopify and the team keeps improvising and updating the flaws.

What problems is Shopify Plus solving and how is that benefiting you?

Shopify Plus has many integrated systems and features which helps the user with one stop solution and helps us avoid different softwares for different e-commerce needs.

Read more
Pk

Priya k

September 22, 2023 Source: G2.com
"Shopify Plus to make your Business Plus Plus + +"
What do you like best about Shopify Plus?

Shopify plus is the ultimate shopify platform which unlocks every feature they have ever created so far. Right from integrations, getting analytic report and segmentations, auto script editors and more...

Shopify plus allows you to customise checkout which is the crucial part that converts a visitor to a customer and this option allows us to install options like gift cards, addons to upsell and increase our average order value.

What do you dislike about Shopify Plus?

One thing I feel overpriced is the 3rd party apps where a simple solution that can be done by shopify itself is sometimes outsourced and charged a hefty fee.

What problems is Shopify Plus solving and how is that benefiting you?

Shopify plus platforms are very user friendly and easy to build without any much experience in coding and software knowledge. This allows us to create and run a e-commerce business with our in-house team and saves us a lot of time, money while looking for a development company.

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RP

Ramadan P

September 15, 2023 Source: G2.com
"Best Ecommerce Platform"
What do you like best about Shopify Plus?

Access and verification are simple to use and secure.

Managing orders and inventory is really effortless, and Shopify is without a doubt the greatest E-commerce platform. The view and order of the information are cleanly put out and easy to see and access and the option to add tags to interact with other teams (warehouses) is even better.

- No longer I like how simple it is to incorporate other tools into Shopify and how well it communicates with them.

What do you dislike about Shopify Plus?

What I dislike about Shopify is the pricing for individual and start-up companies as $32 is a little bit much compared to other platforms (printify -Joomla shift4shop-and Woocommerce) free our less cost account will be a great start for individual businesses.

- Secondly not having the ability to merge between accounts/profiles is a big downside for using Shopify as sometimes customers make purchases using different emails. which makes it harder to keep track of their activities and provide them with the relevant details if needed.

What problems is Shopify Plus solving and how is that benefiting you?

Loading and refreshing time - When we are assisting the customer to complete a payment and a purchase while in live interaction, especially when we are using a third-party tool that is linked with Shopify, the loading and orders to be reflected on Shopify have gotten faster over time and since the last updates, and these help our company members maintain a high and smooth customer experience. Love the Improvement!

Read more
VA

Vishnu A

September 13, 2023 Source: G2.com
"Best platform to scale up your E-Commerce business"
What do you like best about Shopify Plus?

Shopify plus has a lot of integrated automatic optimisation which helps the users easier to upload products, images, seo etcetera. It optimises in such a way that we need not worry about if the file may slow down the site.

By the way, shopify plus gives almost limitless storage for product sku's and has a clean way of showcasing it.

What do you dislike about Shopify Plus?

Although Shopify plus has a marketing automation, it can be improvised better in comparison 3rd party marketing platforms like klaviyo where we can filter, segment and get a detailed reports of marketing.

What problems is Shopify Plus solving and how is that benefiting you?

Shopify plus actually fulfilles the requirements needed by any e-commerce merchants by providing services like frontend websit design, easy guides to process a purchase, payments etecetera. Meanwhile in the backend it is a beautiful ocean where the big data helps the business in longer run.

Read more
AC

Arun C

September 7, 2023 Source: G2.com
"Everything a D2C company need to Easify Operations"
What do you like best about Shopify Plus?

Shopify Plus has the best infrastructure to handle large order volumes with highgly performing websites.

Also, they are much easy to handle and doesn't require a high tech knowledge ๐Ÿ‘๐Ÿ‘

What do you dislike about Shopify Plus?

Since Shopify Plus use Third party app integrations, the pricing these app charges are too high in comparison with the Shopify Plans.

Shopify can itself develop and integrate some most required applications like rewards, store credits, social media marketing etc ...

What problems is Shopify Plus solving and how is that benefiting you?

We are an Online D2C beauty and cosmetic brand which handles 20,000+ orders per month and the storage, bandwidth & performance are too good that we need not worry about.

Also, the transaction fee is also very very lesser in par with basic Shopify Plans .

Read more
VG

VIKAS G

August 29, 2023 Source: G2.com
"My shopify plus experience"
What do you like best about Shopify Plus?

From the moment, I upgraded to shopify plus, I noticed a significant shift in my business growth.

It effortlessly handle high volumes during promotional campaigns.

The unparalleled level of customisation and APIs and with the dedicated account manager.

Everything i just love it.

What do you dislike about Shopify Plus?

Cost and complexity.

Shopify plus has higher price tag compare to other plans.

With advance features and customisation also comes the challenges to setup and manage it.

For the business which don't deal with high volume of traffic, Shopify plus might not be usable.

What problems is Shopify Plus solving and how is that benefiting you?

Shopify plus solves the usecase where you have large amount of traffic and needs some advance level of customisation.

It offers multiple specialized apps and channels.

Read more

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