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ShipMonk Reviews

User Rating

4/5 (Based on 516 Ratings)

Rating Distribution

  • Excellent

    67.1%
  • Very Good

    7%
  • Average

    2.9%
  • Poor

    1.6%
  • Terrible

    21.5%

User Sentiments

Excellent Customer Service, User-Friendly Interface, Extensive Integrations, Efficient Fulfillment

Inaccurate Inventory Management, Shipping Errors, Slow Response Times, Unexpected Fees

Do You Use ShipMonk?

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Review Summary

Users highly appreciate ShipMonk's user-friendly interface, ease of use, and excellent customer support. The platform's comprehensive features, including inventory management, order processing, and shipping capabilities, are praised for their efficiency and accuracy. However, some users have expressed concerns about occasional technical glitches and limited customization options. Overall, reviewers acknowledge ShipMonk's effectiveness in streamlining their shipping processes and enhancing overall business operations.

Pros

  • Streamlined shipping process: Simplifies shipping and logistics, saving time and resources.
  • Robust integration options: Integrates seamlessly with major ecommerce platforms and marketplaces.
  • Advanced analytics and reporting: Provides detailed insights into shipping performance and customer behavior.
  • Scalable solution: Adapts to growing businesses with ease, handling high order volumes efficiently.

Cons

  • May require a learning curve: Some users may need time to get accustomed to the platform's interface and features.
  • Potential for errors: Automation can occasionally lead to errors, requiring manual intervention.
  • Limited customization options: Some users may find the platform's customization options limiting.
  • Pricing may be a concern: Some users may find the cost of the platform to be high compared to alternatives.

AI-Generated from the text of User Reviews

Reviews
CM

Christina Mustakis

December 5, 2024 Source: Trustpilot.com
2 keys to success!
Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)!

Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.
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MR

Mary Robinson

December 3, 2024 Source: Trustpilot.com
A newbie to E-Commerce
As someone completely new to the ecommerce business, I found ShipMonk to be an amazing partner in preparing to launch my brand. Our onboarding specialist, Bryce, was nothing short of amazing! She helped answer all of my MANY questions with patience and helpfulness, but was always sure to show me where I could find the information out on my own.

The onboarding process was very helpful for someone starting from scratch. I truly appreciate all of the helpful courses and videos ShipMonk made available to me to complete at my own pace. I also love what the company stands for. I am looking forward to maintaining a great partnership with ShipMonk as my company launches and expands.

Thank you Bryce and the entire ShipMonk team!
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GS

Gabriela Smookler

December 3, 2024 Source: Trustpilot.com
Great service
Bryce was great and attentive to every detail and hopped on calls with me to make sure the process went smooth
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AD

Alex DiCenso

November 20, 2024 Source: Trustpilot.com
Onboarding Experience - Bryce Clark
Bryce Clark was the onboarding associate who guided us through the entire ShipMonk onboarding process. From start to finish Bryce gave clear directions on every onboarding step. She also was available at any time to answer questions we had and provided clear and direct steps/answers every time. Without Bryce the onboarding experience would have been challenging but she made it a complete breeze.
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CL

Christopher Leary

October 24, 2024 Source: Trustpilot.com
Can't Sing High Enough Praises!
Can't sing high enough praises for Franklin and the Shipmonk Team in Kentucky. When unexpected things happen (like a supplier inadvertently shipping a package of marketing samples for a photoshoot to a warehouse for sale), they responded with grace, poise and exactitude. Shipmonk was able to receive, repackage, and send out within hours, overnighting the package to its original destination and ready in time for the photoshoot!

After a few years of a delighted partnership, it's wonderful that Shipmonk keeps making me see the value and quality behind their service.

Great job Shipmonk! 👏 👏 👏
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R

Rocio

August 6, 2024 Source: Trustpilot.com
The best account manager
The account manager assigned to us, Steffanie Garcia, has been exceptional. She quickly grasped our business needs and adapted to our rapidly changing requirements as we expand our portfolio, which brings more processes and complexity. Steffanie maintains close communication with us and the operations team, which is crucial for our business.
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W

Will

August 1, 2024 Source: Trustpilot.com
Great Follow-Up
Kristy took the time to walk me through each and every charge/fee/cost on our monthly bills. She was able to clear up a lot of my confusion and helped me understand how I can work to reduce monthly cost. I appreciated the patience afforded me as I had many questions that needed clarification. I feel like Kristy is now part of our team!
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kl

khadija luis

July 5, 2024 Source: Trustpilot.com
Fernando from the onboarding team made…
Fernando from the onboarding team made my first experience with Shipmonk the most pleasant one ever, he walked me through every step with a smile and a level of professionalism I have ever seen. Zubin from the warehouse, was also so kind and professional, he explained to me what I need to do to make my drop off easier next time.. I just want to express my heartfelt Gratitude to Fernando and Zubin and extend it to everyone in this company.. The Happiness Engineers is just that, they make everything so easy...
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VF

Ve Funk

June 4, 2024 Source: Trustpilot.com
Efficient 3PL
Shipmonk helped a lot with inventory management as we are shipping from overseas. Orders are always on time.
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SB

Steven Browne

May 10, 2024 Source: Trustpilot.com
The folks at Shipmonk are very…
The folks at Shipmonk are very responsive when you need them. Thanks guys!
Read more

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