Shift4 Payments Reviews

User Rating

4.1/5 (Based on 142 Ratings)

Rating Distribution

Excellent
73.2%
Very Good
4.2%
Average
2.8%
Poor
0%
Terrible
19.7%

User Sentiments

Excellent Customer Service, Fast and Reliable Funding, Easy to Use Interface, Knowledgeable Sales Representatives

Inaccurate Reporting, POS System Freezing Issues, Misleading Sales Promises, Unhelpful Customer Service

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Review Summary

User reviews of Shift4 highlight both strong customer service and technical issues. Many users praise the responsiveness and helpfulness of Shift4 representatives, particularly Richard, Mary, Chris, and Jorge, who are often described as going above and beyond to assist clients. The SkyTab POS system is frequently lauded for its ease of use and integration with various platforms. However, some users report experiencing issues with deposits, technical glitches, and difficulties with customer service responsiveness. While Shift4 is generally well-regarded for its product features and customer service, concerns regarding reliability and technical support persist.

Pros

Excellent customer service with prompt responses to any questions or issues.
Fast funding and seamless integration with various POS systems.
Userfriendly platform that is easy to learn and navigate.

Cons

Pricing can be unclear and requires prior knowledge of the program.
Limited historical data access, only going back 24 months.
Some customers have reported issues with deposits and merchant numbers, leading to accounting headaches.

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Reviews

Matthew Boggs

December 4, 2024 Source: Trustpilot.com

Marcus is awesome

Marcus is awesome. Always available when I need help and is knowledgeable when problems arise.

John Noel

December 3, 2024 Source: Trustpilot.com

Marcus is one helluva Rep

Marcus is one helluva Rep. Full stop. When he sold me in Shift4 I grilled him. He knew his product and he knew the value. He has provided terrific subsequent support and we decided to add a new unit recently in part because of our good experience. Kudos y’all. Thx Marcus!

Andrew Cobb

November 27, 2024 Source: Trustpilot.com

We transitioned to Shift4 in the middle…

We transitioned to Shift4 in the middle of a month, which was very stressful. But our rep Marcus was a tremendous help - from always responding and willing to jump on a call to constantly communicating to make sure the transition was seamless. He definitely made the transition easier!

KENNY BLANCHARD

November 25, 2024 Source: Trustpilot.com

A+++

I’ve been using Shift4 for several years, great company. Would recommend!!

Nizza Pizza colleyville

April 4, 2024 Source: Trustpilot.com

Trae was awesome

Trae was awesome! He really helped me and my employees adapt to the new system as we were transitioning. Keep in mind these guys stayed 12 hours in case their assistance was needed. Highly recommend taking a look into this pos system, very sleek and convenient.

Shawna Ball

April 1, 2024 Source: Trustpilot.com

I love Shift4

I love Shift4! My POS system is so nice and it’s easy to use! There’s so many different features on the POS system. The website has a lot of different awesome features as well such as creating a website for your business and designing your own gift cards. You can even design your receipts. I’m so glad I made the change to Shift4. Highly recommend!

Gerardo Alcala

March 28, 2024 Source: Trustpilot.com

Shift4 has been a pleasure to work…

Shift4 has been a pleasure to work with, we replaced clover and are much happier now. Our sales rep Jorge also is a pleasure to work with, always answers his phone.

Marcos

March 28, 2024 Source: Trustpilot.com

Shift4 has been an awesome company to…

Shift4 has been an awesome company to work with, we have been using their services over 4 years now. There lighthouse portal is great to view reports.

Leo Tina

March 26, 2024 Source: Trustpilot.com

Skytab is awesome!

Trae with Shift4 was a bunch of help. The install was smooth and we learned very fast. Thank you Skytab! - Lio / Joes Pizza N Pasta / Keller Tx.

Kim Hayes