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SherpaDesk Reviews

User Rating

4.4/5 (Based on 149 Ratings)

Rating Distribution

  • Excellent

    48.3%
  • Very Good

    49%
  • Average

    1.3%
  • Poor

    1.3%
  • Terrible

    0%

User Sentiments

Excellent Customer Support, Ease of Use, Quick Ticket Creation, Comprehensive Features

Limited Mobile App Functionality, Lack of Detailed Documentation, Confusing Configuration Options, Limited Customization Options

Do You Use SherpaDesk?

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Review Summary

Users praise SherpaDesk for its user-friendly interface, ease of use, and robust features that streamline customer relationship management (CRM) processes. They appreciate the customizable dashboards, comprehensive reporting capabilities, and seamless integration with other business applications. Many users also highlight the excellent customer support, noting the prompt and helpful responses they received. However, some users mention occasional bugs and glitches that require attention, as well as a need for more in-depth reporting options. Overall, SherpaDesk is generally well-received for its user-centric design, efficient functionality, and positive customer support experience.

Pros

  • Userfriendly interface streamlines onboarding and training processes.
  • Comprehensive set of features automates tasks and enhances efficiency.
  • Advanced reporting and analytics provide actionable insights for decisionmaking.
  • Integration with popular business applications simplifies workflows.

Cons

  • Limited customization options may not cater to specific business needs.
  • Occasional glitches and bugs can disrupt user experience.
  • Steep learning curve for complex features might require dedicated training.
  • Higher pricing compared to some competitors may deter budgetconscious businesses.

AI-Generated from the text of User Reviews

Reviews
VS

Verified User in Information Technology and Services

December 20, 2023 Source: G2.com
Simply easy to use and fantastic support.
What do you like best about SherpaDesk?
easy to implement and fantastic technical support.
What do you dislike about SherpaDesk?
Not enough alphanumberic characters in some fields and not able to add custom fields in certain functionality.
What problems is SherpaDesk solving and how is that benefiting you?
Assets warranty expiry notification and time tracking of maintenance hours per client.
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NS

Nigel S

December 13, 2023 Source: G2.com
SherpaDesk is reasonably easy to setup the basic features and then move onto the more complex ones.
What do you like best about SherpaDesk?
- Good UI
What do you dislike about SherpaDesk?
- Relatively easy to setup to get the basic feature up and running reasonably quickly. Some of the more advanced features take a longer.
Recommendations to others considering SherpaDesk?
- Can use a subset of features to get you up and running, so don't have to try to learn everything for it to work and get using it.
What problems is SherpaDesk solving and how is that benefiting you?
- Great technical & sales support. Very quick to respond. Even implmented a couple of new feature requests within a few months.
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PR

Pani R

March 20, 2023 Source: G2.com
SherpaDesk - Small Business Ticketing
What do you like best about SherpaDesk?
Sherapdesk has a lot of the desired features built-in straight out of the box. You can quickly setup up your ticketing queues and request within minutes. It allows you to set up rules for closing out tickets/reopening depending on your needs.
What do you dislike about SherpaDesk?
SherpaDesk, from time to time has small bugs. But they have a quick response time to any issues. Although their support team is a bit small, they are dedicated to their customers.
What problems is SherpaDesk solving and how is that benefiting you?
We needed a way to manage all incoming tickets. They were being lost in our mailboxes. With Sherpadesk we were able to keep track of time. And flawless escalation of tickets to other Techs in our group.
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AT

Asa T

March 14, 2023 Source: G2.com
size company.
What do you like best about SherpaDesk?
Sherpadesk is a very user-friendly ticketing system that you can start deploying within 15 minutes of opening right out of the box. You can quickly manage the queues and keep track of the age of each request.
What do you dislike about SherpaDesk?
Sherpadesk is very easy to use, so if you require extreme rules, then this is not for you. Most of the features are prebuilt (easy). But if your organization has multiple levels a request/incidents must be processed, then this is not the tool for you.
What problems is SherpaDesk solving and how is that benefiting you?
Needed a ticket system that would work straight out of the box. Also needed a way to keep track of time spent on each incident and also be alerted if there were aging tickets. SherpaDesk - Ticketing system for med.
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NS

Nic S

February 20, 2023 Source: G2.com
Moved from Connectwise to SherpaDesk
What do you like best about SherpaDesk?
Sherpadesk is very straightforward and a great way to keep track of your tickets. The support from Sherpa is always quick and very helpful. The end-user experience is great also, not to difficult and easy to use for them
What do you dislike about SherpaDesk?
I cannot think of to many dislikes. It is an easy transition from Connectwise to Sherpadesk. If there are any things we would like to see changed, putting in a request with SherpaDesk is very smooth and they take all of the upgrade ideas.
What problems is SherpaDesk solving and how is that benefiting you?
As a small IT department with over 700 end users, we need a better way to keep track of things then sticky notes and email. There are two FT admins, so we must ensure we are organized and constantly working on something. Without a ticket system, we were always missing something. This is when we turned to Connectwise. While a great product it is very intricate with the information an end user and admin need to enter for just a single ticket. SherpaDesk simplifies that process and makes it easier to collaborate between the two of us when needed. SherpaDesk solves many problems for us.
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JF

Justin F

January 10, 2023 Source: G2.com
Easy to use
What do you like best about SherpaDesk?
A very useful tool in seeing tickets as they come in and the ease of being able to respond quickly to the client.
What do you dislike about SherpaDesk?
Wish you did not need an extension to have the tickets automatically refresh to come in.
What problems is SherpaDesk solving and how is that benefiting you?
Being able to help students and professors with IT issues.
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KM

Kim M

February 28, 2022 Source: G2.com
Sherpadesk works well : automated IT support system
What do you like best about SherpaDesk?
automates customer ticket contact so all ticket tracking updated to sherpadesk
What do you dislike about SherpaDesk?
no easy way to adjust SLA for part-time technicians
What problems is SherpaDesk solving and how is that benefiting you?
Software and security problems. Benefits are being able to remote into customers' computers from SherpaDesk to troubleshoot.
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JT

Jeremiah T

September 21, 2021 Source: G2.com
It's user friendly!
What do you like best about SherpaDesk?
That I can submit work orders for myself or another crew on the team.
What do you dislike about SherpaDesk?
Not being able to edit the comments already posted or the sites that were selected.
What problems is SherpaDesk solving and how is that benefiting you?
Real time issues that arise can be addressed and fixed immediately.
Read more
DI

Derek Iannelli-Smith

April 18, 2021 Source: Financesonline.com
Awesome ITSM Software
PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price. CONS: I have not found anything that is something that needs to work better yet...
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DI

Derek Iannelli-Smith

April 18, 2021 Source: Financesonline.com
Awesome ITSM Software

PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.

CONS: I have not found anything that is something that needs to work better yet...

Read more

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