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Shape Software Reviews

User Rating

4.7/5 (Based on 103 Ratings)

Rating Distribution

  • Excellent

    87.4%
  • Very Good

    4.9%
  • Average

    0%
  • Poor

    3.9%
  • Terrible

    3.9%

User Sentiments

User-friendly interface, Excellent customer support, Extensive integrations, Effective automation features

Limited UI customization, Steep learning curve for automation features, Occasional slow loading times, Potentially complicated phone system setup

Do You Use Shape Software?

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Review Summary

Overall, users praise Shape Software for its user-friendly interface, ease of use, and comprehensive functionality. Its robust features, such as project management, time tracking, and reporting, are particularly lauded. Users also appreciate its customization options and integration capabilities. However, some users have expressed concerns about the occasional glitches and lack of certain features. Additionally, its pricing plans may not be suitable for all businesses.

Pros

  • AIpowered data analysis for predicting business outcomes.
  • Userfriendly interface and intuitive functionality.
  • Robust data security and backup features.

Cons

  • Limited integration options with thirdparty business tools.
  • Price might be beyond the budget for some small businesses.
  • May require additional training for more advanced use cases.

AI-Generated from the text of User Reviews

Reviews
MB

Mary Joy B

May 10, 2023 Source: G2.com
"User-friendly and the CRM out there!"
What do you like best about Shape Software?

Shape Software allows you to create custom workflows and automate repetitive tasks, which can save time and increase efficiency.

What do you dislike about Shape Software?

None so far! By far the best experience!

What problems is Shape Software solving and how is that benefiting you?

One of the problems that Shape Software is addressing is the challenge that small businesses face in managing their inventory. Without an effective inventory management system, businesses may struggle to keep track of their stock levels, which can result in overstocking or understocking. This can lead to lost sales, increased costs, and decreased profitability.

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MR

Ma. Amor R

May 10, 2023 Source: G2.com
"Absolutely the best CRM that I have ever used."
What do you like best about Shape Software?

Marketing automation: Shape Software offers a range of marketing automation tools, including email campaigns, landing pages, and lead scoring.

What do you dislike about Shape Software?

None so far. It is the best software I have used.

What problems is Shape Software solving and how is that benefiting you?

Team Leads, Managers, and Operations Managers use this for communication.

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MD

Mery Cris D

May 10, 2023 Source: G2.com
"The most amazing CRM !!"
What do you like best about Shape Software?

Lead capture and management: The platform includes tools for capturing leads from various sources and managing them through the sales pipeline.

What do you dislike about Shape Software?

No issues so far. It doesn't give me any disappointment

What problems is Shape Software solving and how is that benefiting you?

Shape Software is addressing is the need for businesses to have a streamlined and efficient point of sale system. With Shape's point of sale software, businesses can quickly and easily process transactions, manage customer data, and track sales data in real-time. This can help businesses make more informed decisions about their operations and improve their overall efficiency.

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VC

Vanessa Grace C

May 9, 2023 Source: G2.com
"Easy to use software for managing contacts."
What do you like best about Shape Software?

It keeps all my contacts in one place and makes it easy to do outreach efficiently.

What do you dislike about Shape Software?

I don't think there is something that I don't like about Shape Software.

What problems is Shape Software solving and how is that benefiting you?

It helps me stay organized and lets me dial down a list of contacts easily.

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LD

Lalaine D

April 26, 2023 Source: G2.com
"Great CRM and very easy to use"
What do you like best about Shape Software?

It was easy to learn how to use Shape and it solves a lot of our pain point

What do you dislike about Shape Software?

We haven't experienced anything we disliked yet but we haven't used everything in the system yet

What problems is Shape Software solving and how is that benefiting you?

Our email marketing has been much easier now that we've been able to tie that with our text marketing

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VQ

Victoria Q

March 2, 2023 Source: G2.com
"Great for contact management and customer support."
What do you like best about Shape Software?

It has lead management, customer support, and our phones, emails and texts are all in one place! The team is always extremely helpful in getting us set up.

What do you dislike about Shape Software?

There is nothing I dislike about Shape Software.

What problems is Shape Software solving and how is that benefiting you?

It allows us to use one system for basically everything that we need as a team. We use it for sales, project management, as well as customer support.

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IA

Irina A

February 22, 2023 Source: G2.com
"Shape CRM Software is simply the best CRM solution out there!"
What do you like best about Shape Software?

Shape is not just software, it's a team of very talented, driven professionals. I've witnessed the transformation of the dashboard, features, and the work they put into building a truly powerful platform. From its intuitive and user-friendly interface to its powerful automation features, it has everything you need to streamline your sales and marketing processes.

I would highly recommend Shape CRM to any business looking to improve their workflow and grow their customer base.

What do you dislike about Shape Software?

I have no complaints.

There is nothing to dislike about Shape, just one thing to consider is that, like any new software, there may be a learning curve when you first start using Shape CRM. It's a powerful tool with many different features and capabilities, so it may take some time to fully get the hang of it. But we found the benefits of using Shape CRM - such as automating tasks, streamlining workflows, and getting valuable insights into business performance - make it well worth the effort.

What problems is Shape Software solving and how is that benefiting you?

The main benefit for us is the customer journey and customer acquisition data. Shape's reporting and analytics features are top-notch, providing us with valuable insights into our business performance.

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HQ

Hamdan Q

February 22, 2023 Source: G2.com
"Best CRM I've used to date"
What do you like best about Shape Software?

Customer support is great and the user interface is very easy to use.

What do you dislike about Shape Software?

There's nothing that I dislike about Shape Software. Great system, great support.

What problems is Shape Software solving and how is that benefiting you?

It allows me to keep my projects and tasks organised. Our entire team uses it for our email, phone, and texting.

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EA

Erik A

February 15, 2023 Source: G2.com
"Everything I could ask for"
What do you like best about Shape Software?

The Shape platform has provided literally every single thing I could want or ask for to keep in touch with my customers on every single level. Highly recommended

What do you dislike about Shape Software?

I cant think of anything that Shape is missing

What problems is Shape Software solving and how is that benefiting you?

Shape does a great job of aggregation when it comes to calls, texts, emails .

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BL

Bryan L

February 15, 2023 Source: G2.com
"The Best CRM on the Market"
What do you like best about Shape Software?

Shape's UI is intuitive, and the setup process was pretty easy. We love how you can create and manage email and text campaigns and track everything. Some other CRMs we tested had all the same features, but getting them set up seemed much more time-consuming. Shape ties them all together nicely.

What do you dislike about Shape Software?

Shape doesn't seem to offer over-the-phone chat support, which we find very helpful, but they provide extensive support articles for common issues and email support. We would like to have the option of over-the-phone support, but we also realize this is not always possible under financial constraints.

What problems is Shape Software solving and how is that benefiting you?

Shape has helped us stay in constant contact with all of our leads as well as automate a good portion of our marketing. As a result, we've seen sales increase steadily in addition to keeping our clients happy because we can respond quickly and stay in constant contact. It has helped us market to a much broader client base.

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