ServiceWorks Reviews

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.

The calendar in mobile app will be useful

ServiceWorks has made my time management very efficient. I can schedule with ease and save time by sending automated appointment reminders to my customers. I was able to scale up my business with ServiceWorks.

This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched for a more affordable and more powerful option.

The customer service you'll receive with service works is unbelievable (shout out to Pooja!). It is a MASSIVE pain to transfer your company's ENTIRE operation over to new software and they held my hand throughout it all. I felt very uneasy about moving everything, the schedule, client info and all their custom notes, and the payment system plus more. They made it happen and were so very approachable, always available, and extremely understanding. I used House Call Pro for a year and enjoyed it but our company outgrew it - I needed more, such as tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE. I also wanted to be able to customize what the email and text reminders said, and service works is such a powerful software you can do this in one million ways. Service works made sure they understood everything I wanted their software to do and would make it happen. Also, service works cost less than anything else we found such as Zenmaids, HouseCall Pro, Jobber, or anything else that we tried (about 20 different software trials over one year).

The driving van icon and colour when you log in - needs an update :)

Switching to new software is painful, no matter what the software is. Get through it and it will be worth it.

Tracking km's, the ability to have staff use the app on their computer, chat services from your desktop, customizable new client forms, and the ability to use it on and offline and later sync was a MUST HAVE.

Customizable text or email notifications for any step of your booking service.

Accounting - I haven't' learned how to use this yet but just from checking it out I'm excited to have everything in one place. I haven't' started using the AI optimizing feature yet but I know it will rock our socks once we do. We pay a lot to have the staff drive and this will make our days more efficient and cost-effective.

We love that the dispatches get sent directly to our techs in the field, they can make purchase orders in the field, customers are emailed instantly their invoice or estimate and that we can see when jobs are complete. Billing would not be the same without the techs being able to upload documents and pictures that we can see instantly and notify property management of an issue. Customer sevice is AWESOME and they are very responsive and professional.

There is still some bugs and kinks that need to be worked out, but the software has come a long way since we started and customer service has always been top notch.

Great all in one solution and keeps getting better.

Solving the issue with missing paperwork prior. Paperwork is missing, its not a big issue any longer if techs fill out the online right and save. We dont lose info and part ordering. That is our biggest and number 1 concern. Accurate and fully functioning and organized service tickets and dispatching.

The ability to track everything in one place accounting invoicing technicians jobs mapping

There is not a field to input property managers work order numbers

use the chat it helps

Solving logistical problems with serviceworks is easy with their real-time feature

I love the customer service that is offered. When ever we need help with any glitches the customer service that is provided always makes the problems less stressful.

There are a few glitches every so often but like i said before the customer service is always on top of things.

You cant go wrong with their customer service. It's truly amazing. They're helpful and are there to work with us till the problems resolved.

We are now able to send text messages to our clients. The techs are also able to see their schedules accurately.

I like that it is browser based to use on the road. The layout is simple to understand. The features are rich

Some of the clickable buttons, such as "+ new .." are too small and in an awkward place for beginners to recognize

You have nothing to lose, try it

Escaping old fashioned service technology. Speeding up just about every process.

Service works has streamlined work order dispatch to our technicians and has eliminated the masses of paper documents that tended to get damaged or lost..

No live link to Quickbooks to update quickbooks data

Service works has worked with our company to implement many changes to customize to meet our requests. Support has always been accessible and quick to respond to any inquiries.

Streamlined dispatching work orders to techs and saved lots of paper and printing of documents.

How friendly and helpful the staff is to work with you! All the services and resources available are way more compared to almost to all other maid and commercial cleaning company softwares available online. The price is reasonable compares to 90% of other directly specific for maid business softwares. The staff is always willing to help and eager and very dependable and reliable and honest.

The process of doing some tasks and setting things up is confusing and lengthy. I have a hard time figuring out how to add new appointments into the calendar, how to send information to the clients. I am unsure how to set up the templates for texting and emailing clients.

If you want to be able to keep your business more organized and want all the benefits and helpful resources and staff for your business I would consider getting ServiceWorks! There are tons of things you can do with this software and if you want to grow your business, have more time during the week, gain knowledge, become more of a business owner, get ServiceWorks. its affordable, helpful, and great!

I am noticing less time being spent on tasks taking up precious time I can use toward growing my business! I realized that Service Works can really completely change my business growth positively once I learn all of the features and services provided for me to use for my company.

cloud based, Techs can start there day from there home

Trying to figure out how to use it to its full potential

getting to know how to arrive on a call and completing calls